Before contacting a service centre

The images don't play back

Incorrect file name (Violation of DCF format)

Do not change the image file name

Colour of image is different to the original scene

White balance or effect setting is incorrect

Select appropriate White balance and effect

Images are too bright

Exposure is excessive

Reset exposure compensation

No image on external monitor

The external monitor has not been connected properly with the camera Check the connection cables

There are incorrect files in the memory card Insert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show Cable connection is incorrect

Check the connection The camera is off

Turn the camera on

The operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 10.0 or later. Alternatively the PC does not support USB

Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 10.0 or later to PC that supports USB The camera driver is not installed

Install a [USB Storage Driver]

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