Samsung EC-WB37FZBDWE1 manual Before contacting a service center, Situation, Suggested remedies

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
	•	Ensure that the battery is inserted.
Cannot turn on the camera	•	Ensure that the battery is inserted correctly.
		(p. 18)
	•
		Charge the battery.
	•	Charge the battery.
	•	Your camera may be in Auto Power Off mode.
The power turns off suddenly	•	(p. 110)
		The camera may turn off to prevent the
		memory card from being damaged due to an
		impact. Turn on your camera again.
	•	The battery may lose power more quickly in
		low temperatures (below 0 °C/32 °F). Keep the
	•	battery warm by putting it into your pocket.
The camera is losing battery		Using the flash or recording videos depletes the
power quickly	•	battery quickly. Recharge if needed.
		Batteries are consumable parts that must be
		replaced over time. Get a new battery if the
		battery life is diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card. Delete
	•	unnecessary files	or insert a new card.
		Format the memory card.
Cannot capture photos	•	The memory card is defective. Get a new
		memory card.
	•
		Make sure that the camera is switched on.
	•	Charge the battery.
	•	Make sure that the battery is inserted correctly.
The camera freezes	Remove the battery and insert it again.
The camera heats up	While you use the camera, it may heat up. This
	is normal and should not affect your camera’s
	lifespan or performance.
The flash does not work	•	The flash option	may be set to Off. (p. 52)
	•	You cannot use the flash in some modes.

Appendixes 123