PROBLEM

POSSIBLE CAUSE

 

SOLUTION

Areas of

Food spillover was not cleaned.

•

Refer to the section on care and cleaning

discoloration on the

 

 

of the glass cooktop on page 33.

cooktop

 

 

 

The surface is hot and the model

•

This is normal. The surface may appear

 

features a light-colored cooktop.

 

discolored when it is hot. This is temporary

 

 

 

and will disappear as the glass cools.

 

 

 

 

The surface unit

This is normal.

•

The element will cycle on and off to

frequently cycles on

 

 

maintain the heat setting.

and off.

 

 

 

 

 

 

 

The oven will not

The range is not completely

•

Make sure the electrical plug is inserted

turn on.

plugged into the electrical outlet.

 

into a live, properly grounded outlet.

 

 

 

 

 

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

 

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

The oven controls have been set

•

See the chapter on operating the oven.

 

improperly.

 

 

 

 

 

 

 

The oven is too hot.

•

Allow the oven to cool.

 

 

 

 

The appliance will

The appliance is not completely

•

Make sure the power cord is plugged into

not turn on.

plugged into the electrical outlet or

 

a live, properly grounded outlet. Check the

 

a fuse in your home may be blown

 

fuse and circuit breakers.

 

or the circuit breaker tripped.

 

 

 

 

 

 

 

Incomplete service wiring.

•

Call for service.

 

 

 

 

 

Power outage.

•

Check to see if the house lights will turn

 

 

 

on. If required, call your local electric

 

 

 

company for service.

 

 

 

 

The oven light will

The light bulb is loose or defective.

•

Tighten or replace the bulb.

not turn on.

 

 

 

The switch operating light is

•

Call for service.

 

 

broken.

 

 

 

 

 

 

Oven smokes

The control has not been set

•

Refer to the section on setting oven

excessively during

properly.

 

controls.

broiling.

 

•

Make sure the oven door is opened to the

 

 

 

 

 

broil stop position.

 

 

 

 

 

The meat has been placed too

•

Reposition the rack to provide proper

 

close to the element.

 

clearance between the meat and the

 

 

 

element. Preheat the broil element for

 

 

 

searing.

 

 

 

 

 

The meat has not been properly

•

Remove the excess fat from the meat. Cut

 

prepared.

 

away fatty edges that may curl, leaving the

 

 

 

lean intact.

 

The insert on the broiler pan has

•

Position the insert on the pan so that

 

been positioned upside down,

 

the ribs are up and the slots are down,

 

preventing the grease from

 

allowing the grease to drip into the pan.

 

draining.

 

 

 

 

 

 

 

Grease has built up on oven

•

Regular cleaning is necessary when

 

surfaces.

 

broiling frequently.

Food does not bake

The oven controls have not been

•

See the chapter on operating the oven.

or roast properly.

set correctly.

 

 

 

The oven rack has been positioned

•

See the section on using the oven racks

 

incorrectly or is not level.

 

on page 19.

 

Incorrect cookware or cookware of

 

 

 

improper size being used.

 

 

 

The oven sensor needs to be

•

See the section on adjusting the

 

adjusted.

 

thermostat on page 25.

 

 

 

 

06 TROUBLESHOOTING

Troubleshooting _41

Page 40 Page 42
Page 41
Image 41
Samsung FCQ321HTUX/ZAM Areas, Discoloration on, Cooktop, Frequently cycles on, Off Oven will not, Turn on, Appliance will
Page 40 Page 42

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