PROBLEM

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

Scratches or

The cooktop is being cleaned

Scratches are not removable. Tiny

abrasions on

improperly.

 

scratches will become less visible in time

cooktop surface.

 

 

as a result of cleaning.

 

 

 

 

 

Cookware with rough bottoms

To avoid scratches, use the recommended

 

were used on the cooktop or

 

cleaning procedures. Make sure bottoms

 

there were coarse particles (eg.

 

of cookware are clean before use, and use

 

salt or sand) present between the

 

cookware with smooth bottoms.

 

cookware and the surface of the

 

 

 

cooktop.

 

 

 

 

 

 

 

Cookware has been slid across the

 

 

 

cooktop surface.

 

 

 

 

 

 

Brown streaks or

Boilovers have been cooked onto

Use the blade scraper to remove soil.

specks.

the surface.

See the section on care and cleaning of

 

 

 

 

 

the glass cooktop on page 61.

 

 

 

 

Areas of

Mineral deposits from water and

Remove using a ceramic-glass cooktop

discoloration with

food have been left on the surface

 

cleaning cream.

metallic sheen.

of the cooktop.

Use cookware with clean, dry bottoms.

 

 

 

 

 

 

The oven will not

The oven temperature is too high

Allow the range to cool and reset the

self-clean.

to set a self-clean operation.

 

controls.

 

 

 

 

 

The oven controls have been set

See the section on self-cleaning on page

 

incorrectly.

 

56.

 

 

 

 

A self-cleaning cycle cannot be started if the oven lockout feature has been

 

activated or if a surface cooktop surface element is on.

 

 

 

 

“Crackling” or

This is the sound of the metal

This is normal.

“popping” sound.

heating and cooling during

 

 

 

both the cooking and cleaning

 

 

 

functions.

 

 

 

 

 

 

Excessive smoking

There is excessive soiling in the

Press the CLEAR/OFF pad. Open the

during a self-

oven.

 

windows to rid the room of smoke. Wait

cleaning cycle.

 

 

until the self-cleaning cycle is cancelled.

 

 

 

Wipe up the excessive soil and reset the

 

 

 

oven for self-cleaning.

 

 

 

 

The oven door will

The oven is too hot.

Allow the oven to cool.

not open after a

 

 

 

self-cleaning cycle.

 

 

 

 

 

 

 

Oven not clean

The oven controls were not set

See the section on self-cleaning on page

after a self-cleaning

correctly.

 

56.

cycle.

 

 

 

The oven was heavily soiled.

Wipe up heavy spillovers before starting

 

 

 

the self-cleaning cycle. Heavily soiled

 

 

 

ovens may need to self-clean again or for

 

 

 

a longer period of time.

 

 

 

 

Steam from the

When using the convection

This is normal.

vent.

feature, it is normal to see steam

 

 

 

coming out of the oven vent.

 

 

 

 

 

 

 

As the number of racks or amount

 

 

 

of food being cooked increases,

 

 

 

the amount of visible steam will

 

 

 

increase.

 

 

 

 

 

 

Burning or oily odor

This is normal in a new oven and

To speed the process, set a self-cleaning

emitting from the

will disappear in time.

 

cycle for a minimum of 3 hours.

vent.

 

See the section on self-cleaning on page

 

 

 

 

 

56.

 

 

 

 

06 TROUBLESHOOTING

Troubleshooting _69

Page 69
Image 69
Samsung FE-N300** Scratches or, Abrasions on, Cooktop surface, Brown streaks or, Specks, Discoloration with, Self-clean

FE-N300** specifications

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