troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

The range is not

 

The appliance has been installed

Place the oven rack in the center of the

level.

 

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

 

 

 

 

 

 

 

The kitchen cabinets are not

Insure the cabinets are square and provide

 

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

 

The kitchen cabinets are not

Contact a builder or installer to make the

must be accessed

 

square and are too tight around

 

appliance accessible.

for servicing and

 

the appliance.

 

 

cannot be moved

 

 

 

 

 

 

 

The carpet is interfering with

Provide sufficient space so the range can

easily.

 

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

The oven control

 

You have a function error code.

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

Oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

E-54

Communication error

 

 

 

 

 

 

(Oven main - HYB30M)

 

 

 

 

 

E-55

Communication error

 

 

 

 

 

 

(Oven main - Touch PCB)

 

 

 

 

 

E-56

Communication error

 

 

 

 

 

 

(Cooktop error)

 

 

 

 

 

 

 

 

 

 

66_ Troubleshooting

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Samsung FE-N300** user manual Troubleshooting, Problem Possible Cause Solution, Code Cause

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