troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

The range is not

 

The appliance has been installed

•

Place the oven rack in the center of the

level.

 

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

 

 

 

 

 

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

 

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

 

square and are too tight around

 

appliance accessible.

for servicing and

 

the appliance.

 

 

cannot be moved

 

 

 

 

 

 

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

 

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

The oven control

 

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

Oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

E-54

Communication error

 

 

 

 

 

 

(Oven main - HYB30M)

 

 

 

 

 

E-55

Communication error

 

 

 

 

 

 

(Oven main - Touch PCB)

 

 

 

 

 

E-56

Communication error

 

 

 

 

 

 

(Cooktop error)

 

 

 

 

 

 

 

 

 

 

66_ Troubleshooting

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Image 66
Samsung FE-N300** user manual Troubleshooting, Problem Possible Cause Solution, Code Cause
Page 65 Page 67

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