Your device is hot to the touch

When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.

Error messages appear when launching the camera

Your Samsung mobile device must have sufficient available memory and battery power to operate the camera application. If you receive error messages when launching the camera, try the following:

Charge the battery.

Free some memory by transferring files to a PC or deleting files from your device.

Restart the device. If you are still having trouble with the camera application after trying these tips, contact a Samsung Service Centre.

Error messages appear when opening music files

Some music files may not play on your Samsung mobile device for a variety of reasons. If you receive error messages when opening music files on your device, try the following:

Free some memory by transferring files to a PC or deleting files from your device.

Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate license or key to play the file.

Ensure that your device supports the file type.

Troubleshooting

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