Other information, Troubleshooting | Samsung HT-C6900W manual

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

	Symptom	Check/Remedy

	I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
		• Turn off the power and then turn it back on.

	The iPod fails to connect.	• Check the condition of the iPod connector and Dock.
		• Keep the iPod S/W version up to date.

	Playback does not start.	• Check the region number of the BD/DVD.
		BD/DVD discs purchased from abroad may not be playable.
		• CD-ROMs and DVD-ROMs cannot be played on this Product.
		• Make sure that the rating level is correct.

	Playback does not start	• Are you using a deformed disc or a disc with scratches on the surface?
	immediately when the	• Wipe the disc clean.
	Play/Pause button is pressed.

	Sound is not produced.	• No sound is heard during fast playback, slow playback, and step motion playback.
		• Are the speakers connected properly? Is the speaker setup correctly customized?
		• Is the disc severely damaged?

	Sound can be heard only from a	• On certain BD/DVD discs, sound is output from the front speakers only.
	few speakers and not all 6.	• Check if the speakers are connected properly.
		• Adjust the volume.
		• When listening to a CD, radio or TV, sound is output to the front speakers only.
		Select "PRO LOGIC II" by pressing		PL II (Dolby Pro Logic II) on the remote
		control to use all six speakers.

	Dolby Digital 5.1 CH Surround	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is
	Sound is not produced.	produced only if the disc is recorded with 5.1 channel sound.
		• Is the audio language correctly set to Dolby Digital 5.1-CH in the information
		display?

	The remote control does not work.	• Is the remote control being operated within its operational angle and distance ranges?
		• Are the batteries drained?
		• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?

	• Disc is rotating but no	• Is the TV power on?
	picture is produced.	• Are the video cables connected properly?
	• Picture quality is poor and	• Is the disc dirty or damaged?
	• Picture quality is poor and	• A poorly manufactured disc may not be playable.
	picture is shaking.	• A poorly manufactured disc may not be playable.
	picture is shaking.
	Audio language and subtitles do	• Audio language and subtitles will not work if the disc does not contain them.
	not work.
	Menu screen does not appear	• Are you using a disc that does not contain menus?
	even when the menu function is
	selected.

06 Other information

English 65

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Samsung HT-C6900W user manual Other information, Troubleshooting

Contents

1CH Blu-ray Home Theater System English Safety InformationSafety Warnings English Important Safety Instructions Precautions Viewing TV using the 3D function Disc Storage Holding discsHandling and Storing Discs License Contents Network Services Other Information Blu-ray Disc Features Product FeaturesKey features of your new Blu-ray Home Theater Getting Started MKV Icons that will be used in manual Blu-ray Disc Compatibility Disc Types and CharacteristicsDiscs that cannot be played DVD-RAM Disc Types Region code Disc Format Video File Support Supported File FormatsMusic File Support AC3 Supported devices Accessories Description Front Panel Rear Panel Use to select the mode Setting the Remote Control TV Brand Code ListIf the TV turns off, the setting is complete  The remote control will work with Samsung TVs by default Speaker Components Connecting the SpeakersConnections How to install the speaker Removing/Installing the speaker on the stand Surround Speaker L Connecting The Speakers English Connecting External Devices/your TV via Hdmi Hdmi OUT Connecting to a TV with an Hdmi Cable Best QualityDVD or Blu-ray Player Hdmi OUT Hdmi Auto Detection Function Connecting the FM AntennaConnect the FM antenna supplied to the FM 75Ω Coaxial jack  This product does not receive AM broadcasts Resolution is actually Connecting the Video Out to your TVMethod 1 Component Video Better Quality Method 2 Composite Video Good Quality AUX Connecting an External Analog Component Optical Connecting an External Digital ComponentConnecting Audio from External Components Optical Cable not supplied Set-Top Box Cable Network Connecting to the Network Pbcwps Broadband service Wireless IP sharerNetworking with PC for AllShare function See pages 63~64 Before Starting Initial Settings SetupPress the Enter button to Start Press the OK button Setting the Menu TV Screen Size 3D ModeDisplay BD Wise Samsung Products only ResolutionNormal Pan-Scan Setup Resolution according to the output modeBlu-ray Disc playback Output Hdmi / connected DVD playback Output Hdmi / connected Still Mode Progressive ModeHdmi Format Movie Frame 24Fs Audio Speaker SettingLevel Distance Musical Room Calibration Musical Room Calibration SettingEQ Optimizer Hdmi Audio Digital Output Selection Digital OutputBitstream Optical Dynamic Range Control Initial SettingsAV Sync Internet@TV Screen Size DivXR Registration ClockDivXR Deactivation Set time-related functions Network Network SettingsWired Network Setting Up the Wireless Network Connection Pbcwps Wireless Network Use the number buttons to enter numbers When done, press the Blue D button onEnter button Network Status BD-Live Internet ConnectionNetwork Test Language Power On/Off Sound Change PasswordParental Rating Background You can also update software in two other ways Software UpgradeContact Samsung Support Basic Functions Using the Disc MenuPlayback Disc Structure Using the Popup Menu Using the Title MenuPlaying the Title List Searching for a Desired Scene Step Motion Play Slow Motion PlayRepeat the Title or Chapter Repeat the Section Moving to a Desired Scene Directly Using the Tools buttonSelecting the Audio Language Selecting the Subtitle Language Setting the Bonusview Selecting the Picture SettingChanging the Camera Angle Caption Function Pause button Pauses playback Buttons on the Remote Control used for Music PlaybackListening to Music Playlist Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Audio CD CD-DA/MP3 Screen Elements MP3 Sound Mode DSP Digital Signal Processor FunctionSFE Sound Field Effect Mode Using the Tools button Dolby Pro Logic II ModePlaying a Jpeg Disc Playing back a Picture Using the buttons on the home theater Using buttons on the Remote ControlPlaying Back a USB Storage Device Listening to Radio Presetting Stations Setting Mono/StereoUsing an iPod Listening to Music Buttons. See Watching a MovieTo play by artist Getting Started with Internet@TV Network ServicesUsing Internet@TV If this occurs, check the Internet connection and try again Using the On-Screen Keypad Account Login SettingsSystem Setup Internet@TV ID Internet@TV Services Available Service ManagerSamsung AppS Properties Software Upgrade Notiﬁcation Using the AllShare FunctionAllShare Program at a Glance Menu Bar During video playback, play time is not displayed Other information Troubleshooting To the default values Using the Reset function will erase all stored settingsThen press the Power button Feature is not available at the moment An error occurs BD-LIVE service BD-LIVE serviceﬁles Displayed Overloaded Index Speciﬁcations SWA-5000 Limited Warranty to Original Purchaser Samsung Code No. AH68-02279R Questions or COMMENTS?