Troubleshooting | Canon MF55DD Series specification

IMPORTANT

•Do not pull the jammed paper forward from the cassette. It may cause a machine malfunction.

•Do not pull the jammed paper upward; the toner on the paper will stain the printer and cause a permanent reduction in print quality.

10 Open the face up cover and push down the green paper release levers on both sides of the face up paper output.

11 Gently pull the jammed paper between the output rollers until the leading edge emerges from the machine.

Troubleshooting

9

Clearing Jams

9-5

Image 107

Canon MF55DD Series manual Troubleshooting

Contents

Canon Italia S.p.A Canon Deutschland GmbHPage ImageCLASS MF5500 Series Basic Guide Manuals for the Machine Software Installation and Instructions How This Manual Is Organized Contents Copying Paper HandlingDocument Handling Printing from Your Computer System Monitor MaintenanceScanning Clearing Jams TroubleshootingMachine Settings Appendix Viii How to Use This ManualSymbols Used in This Manual Keys Used in This Manual Illustrations Used in This Manual FCC Federal Communications Commission Legal Notices International Energy Star Program Laser SafetyCdrh Regulations Xii TrademarksCopyright Disclaimers Xiii Installation Important Safety Instructions Power Supply Handling Maintenance and Inspections Page Other Warnings ConsumablesPage Customer Support Introduction1 MF5550 Front View Main Components of the Machine Platen glass cover External device jack Extension cover Power socketUSB port Face up cover Telephone line jack MF5550 Operation Panel MF5530 Standby Display Copy ModeScan Mode Press Energy Saver Energy Saver ModeSetting the Energy Saver Mode Manually Restoring from the Energy Saver Mode Manually 10Energy Saver Mode Paper Storage Print Media Requirements Cassette/Multi-Purpose Feeder Unacceptable PaperAcceptable Paper Envelope Printing AreasPaper Loading Paper in the Cassette Loading Paper Loading Paper Insert the cassette into the machine Pinch and slide the width slide guides to ﬁt the paper stack Specify the paper size Loading Envelopes in the Cassette ﬂaps should not bulge more than 13/64 5 mm Paper Handling Pinch and slide the width slide guides to ﬁt the envelopes Specify the paper type Loading Paper in the Multi-Purpose Feeder 12Loading Paper Loading an Envelope in the Multi-Purpose Feeder 14Loading Paper Orientation of the Document and the Paper Loading Selecting the Paper Output Area Paper Type Paper Output Area Number of Output Sheets Paper Type and Paper Output AreaFace Down Paper Output Area Face Up Paper Output Area Platen Glass Document Requirements Document Handling Scanned Area of a Document Gently lower the platen glass cover Setting Up DocumentsPlacing a Document on the Platen Glass Loading Documents in the ADF Document Handling Paper Path of the ADF Before Printing Printing from Your Computer On Windows 98/Me/2000 On Windows XP Printing Documents Click Preference or Properties Canceling PrintingSpecify the required settings click OK Click Print or OK More Information 6More Information Documents You Can Copy Copying Copying Specifying the Paper Size Specifying the Paper Size and Type Specifying the Paper Type Press Stop/Reset to return to the standby displayWhen Envelope is selected When Free Size is selected Press or to select the appropriate paper type press Set Copying Press Enlarge/ReducePress Press To select the copy ratio Press Set Enlarging/Reducing Using Custom Copy Ratios Press Image Quality Press or to select the image quality Adjusting the Image Quality ResolutionImproving Copied Image Adjusting automatically Adjusting the Exposure DensityPress Exposure Press or to select the exposure mode Adjusting manually Press Collate/2on1 twice Special FeaturesCollate Copy Load documents face up in the ADF Place the next page of the document on the platen glass Press StartPlace the ﬁrst page of a document on the platen glass 12Special Features Before Scanning Scanning Place the document face down on the platen glass Using Scan on the Operation PanelScanning Methods More Information 4More Information Press Status Monitor Press or to select Print press Set Checking the Status of Print and Fax JobsConﬁrming and Deleting a Print Job If you want to delete the fax job, press Set Conﬁrming and Deleting a Fax TX JobPress Status Monitor Press or to select FAX TX press Set Press or to conﬁrm the fax/telephone number System Monitor 4Checking the Status of Print and Fax Jobs Periodic Cleaning Maintenance8 Cleaning the Scanning Area Cleaning the Exterior Cleaning the ADF Area Remove the cartridge from the machine When to Replace the Cartridge If white streaks or light bands are still present Print YieldIf the copies appear normal Handling and Storing the Cartridge Handling Precautions Storing Partially Used Cartridges Canon Cartridge Recycling Program Clean Earth Campaign A. Program Option A-2 Multiple Box Return Maximum weight = 70 lb 31.8 kg Please call 1-800-OK-CANON Shipping Canada PROGRAM-CANADA Programme When to Replace the Cartridge Open the front cover Replacing the Cartridge Remove the new cartridge from its protective bag Arrow mark Close the front cover Repacking and Transporting Your Machine Carrying the Machine by the Sides Transporting the Machine by Car Removing Jammed Paper from Inside the Machine Clearing Jams Troubleshooting Remove the cartridge 4Clearing Jams Troubleshooting 6Clearing Jams Open the ADF and gently remove the jammed paper from the ADF Removing Jammed Paper from the ADF 8Clearing Jams Check Printer LCD Messages Incorrect Paper Size ↔ Cass Paper Mismatch Xxx stands for a number Troubleshooting Paper Feeding Problems Paper Feeding Problems Troubleshooting Copying Problems Print Quality Problems Print Quality Problems Printing Problems Is the energy saver mode off? Scanning Problems General Problems Product name MF5530/5550 Serial number If You Cannot Solve the Problem 22If You Cannot Solve the Problem 10-1 Accessing the Machine SettingsPress or to select the submenu you want to change Press Set Machine Settings 10-3 Menu DescriptionsName Descriptions Copy Settings 10-5 Center 10-6Menu Descriptions Speciﬁcations Installation Space W × Multiple Copies Power RequirementsPower Consumption Dimensions W × D × H Index Symbols Index Appendix 11 T