Troubleshooting | Canon MF55DD Series instruction

Troubleshooting

9

Paper stacked roughly.

Q Is the proper paper loaded?

ALoad proper paper in the cassette or multi-purpose feeder. (See Chapter 2, "Paper Handling.")

ASelect <TRANSPARENCY> in <PAPER TYPE> in <COMMON SETTINGS> of the Menu. (See "Specifying the Paper Type," on p. 5-4.)

Repeated paper jams occur.

Q Is the proper paper loaded?

ACheck that the size, thickness and type of the paper you are using. (See "Print Media Requirements," on p. 2-1.)

Q Is the proper paper loaded correctly?

ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together.

Q Is the output tray free of obstructions?

ADo not place the delivered paper back on the output tray. (See "Face Down Paper Output Area," on p. 2-17.)

ADo not place objects other than paper on the output tray. (See "Face Down Paper Output Area," on p. 2-17.)

Q Is the machine installed in a proper location?

ACheck that the machine is installed in the proper location. (For information about speciﬁcations of the machine, see "Speciﬁcations," on p. 11-1. For safety warnings and cautions, see "Installation," on p. xiv.)

Envelopes do not feed correctly.

Q Are the envelopes loaded correctly?

AMake sure the envelopes are loaded correctly. (See "Loading Envelopes in the Cassette," on p. 2-7,or "Loading an Envelope in the Multi-Purpose Feeder," on p. 2-13.)Do not load more than 20 envelopes in the cassette. Load an envelope one by one in the multi-purpose feeder.

Q Is the proper envelope loaded?

ALoad the recommended envelopes (COM10, MONARCH, DL, or ISO-C5) in the cassette or multi-purpose feeder. (See "Loading Envelopes in the Cassette," on p. 2-7,or "Loading an Envelope in the Multi-Purpose Feeder," on p. 2-13.)

9-14Paper Feeding Problems

Image 116

Canon MF55DD Series manual Troubleshooting

Contents

Canon Deutschland GmbH Canon Italia S.p.APage ImageCLASS MF5500 Series Basic Guide Software Installation and Instructions Manuals for the Machine How This Manual Is Organized Contents Paper Handling Document HandlingPrinting from Your Computer Copying System Monitor MaintenanceScanning Troubleshooting Machine SettingsAppendix Clearing Jams How to Use This Manual Symbols Used in This ManualKeys Used in This Manual Viii Illustrations Used in This Manual Legal Notices FCC Federal Communications Commission International Energy Star Program Laser SafetyCdrh Regulations Trademarks CopyrightDisclaimers Xii Xiii Important Safety Instructions Installation Power Supply Handling Maintenance and Inspections Page Consumables Other WarningsPage Introduction1 Customer Support Main Components of the Machine MF5550 Front View Platen glass cover Power socket USB port Face up coverTelephone line jack External device jack Extension cover Operation Panel MF5550 MF5530 Standby Display Copy ModeScan Mode Press Energy Saver Energy Saver ModeSetting the Energy Saver Mode Manually Restoring from the Energy Saver Mode Manually 10Energy Saver Mode Print Media Requirements Paper Storage Cassette/Multi-Purpose Feeder Unacceptable PaperAcceptable Paper Envelope Printing AreasPaper Loading Paper Loading Paper in the Cassette Loading Paper Pinch and slide the width slide guides to ﬁt the paper stack Insert the cassette into the machine Loading Envelopes in the Cassette Specify the paper size ﬂaps should not bulge more than 13/64 5 mm Paper Handling Pinch and slide the width slide guides to ﬁt the envelopes Loading Paper in the Multi-Purpose Feeder Specify the paper type 12Loading Paper Loading an Envelope in the Multi-Purpose Feeder 14Loading Paper Orientation of the Document and the Paper Loading Selecting the Paper Output Area Paper Type Paper Output Area Number of Output Sheets Paper Type and Paper Output AreaFace Down Paper Output Area Face Up Paper Output Area Document Requirements Platen Glass Scanned Area of a Document Document Handling Gently lower the platen glass cover Setting Up DocumentsPlacing a Document on the Platen Glass Loading Documents in the ADF Document Handling Paper Path of the ADF Printing from Your Computer Before Printing On Windows XP On Windows 98/Me/2000 Printing Documents Click Preference or Properties Canceling PrintingSpecify the required settings click OK Click Print or OK More Information 6More Information Copying Documents You Can Copy Copying Specifying the Paper Size and Type Specifying the Paper Size Press Stop/Reset to return to the standby display When Envelope is selectedWhen Free Size is selected Specifying the Paper Type Press or to select the appropriate paper type press Set Press Enlarge/Reduce PressPress To select the copy ratio Copying Enlarging/Reducing Using Custom Copy Ratios Press Set Press Image Quality Press or to select the image quality Adjusting the Image Quality ResolutionImproving Copied Image Adjusting the Exposure Density Press Exposure Press or to select the exposure modeAdjusting manually Adjusting automatically Special Features Collate CopyLoad documents face up in the ADF Press Collate/2on1 twice Place the next page of the document on the platen glass Press StartPlace the ﬁrst page of a document on the platen glass 12Special Features Scanning Before Scanning Place the document face down on the platen glass Using Scan on the Operation PanelScanning Methods More Information 4More Information Press Status Monitor Press or to select Print press Set Checking the Status of Print and Fax JobsConﬁrming and Deleting a Print Job Conﬁrming and Deleting a Fax TX Job Press Status Monitor Press or to select FAX TX press SetPress or to conﬁrm the fax/telephone number If you want to delete the fax job, press Set System Monitor 4Checking the Status of Print and Fax Jobs Maintenance8 Periodic Cleaning Cleaning the Exterior Cleaning the Scanning Area Cleaning the ADF Area When to Replace the Cartridge Remove the cartridge from the machine If white streaks or light bands are still present Print YieldIf the copies appear normal Handling Precautions Handling and Storing the Cartridge Storing Partially Used Cartridges Clean Earth Campaign Canon Cartridge Recycling Program A. Program Maximum weight = 70 lb 31.8 kg Option A-2 Multiple Box Return Shipping Please call 1-800-OK-CANON Canada PROGRAM-CANADA Programme When to Replace the Cartridge Replacing the Cartridge Open the front cover Remove the new cartridge from its protective bag Arrow mark Close the front cover Repacking and Transporting Your Machine Carrying the Machine by the Sides Transporting the Machine by Car Clearing Jams Removing Jammed Paper from Inside the Machine Troubleshooting Remove the cartridge 4Clearing Jams Troubleshooting 6Clearing Jams Removing Jammed Paper from the ADF Open the ADF and gently remove the jammed paper from the ADF 8Clearing Jams LCD Messages Check Printer Incorrect Paper Size ↔ Cass Paper Mismatch Xxx stands for a number Troubleshooting Paper Feeding Problems Paper Feeding Problems Troubleshooting Copying Problems Print Quality Problems Print Quality Problems Printing Problems Scanning Problems Is the energy saver mode off? General Problems If You Cannot Solve the Problem Product name MF5530/5550 Serial number 22If You Cannot Solve the Problem 10-1 Accessing the Machine SettingsPress or to select the submenu you want to change Press Set Machine Settings 10-3 Menu DescriptionsName Descriptions Copy Settings Center 10-5 10-6Menu Descriptions Speciﬁcations Multiple Copies Power Requirements Power ConsumptionDimensions W × D × H Installation Space W × Symbols Index Index Appendix 11 T