Troubleshooting

Guide to Troubleshooting the Printer

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the printer.

Troubleshooting System Error Codes

Chapter 2 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:

nModel and Serial Number of the printer.

nWhich firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev.

nThe complete error number (See Note below).

nThe Service Configuration Print ⇒ Page 1-19

nThe Current configuration sheet.

nWhich software application the customer is using (name, version, etc.).

NOTE

When reporting the System Error Code, make sure that you

 

supply the full Error Code (including the last 8 numbers where

 

applicable) and the firmware version. Without this information,

 

HP Support Personnel cannot help you.

 

 

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HP DesignJets 1050C and 1055CM Printers Service Manual