Large-Format Printers
DesignJet 1050C/1055CM
Safety Symbols
DesignJet 1050C/1055CM
Conventions
Using this Manual
Purpose
Readership Part Numbers
Table of Contents
System Error Codes
Service Tests and Utilities
Print Quality
Parts and Diagrams
Preventive Maintenance
Glossary Index
Table of Contents
Troubleshooting1
Introduction
Guide to Troubleshooting the Printer
Troubleshooting System Error Codes
When reporting the System Error Code, make sure that you
Performing a Service Test on a Failed Assembly
Performing the Necessary Service Calibrations
Solving Image Quality Problems
Troubleshooting
ALL the Front-Panel LEDs are Lit but Nothing Else Happens
Printer does not Power on
Line Sensor has Problems Detecting Media
Printer Continuously Rejects Printheads
Cover Sensors are not Working
Troubleshooting Shutdowns
Troubleshooting Media Jams/Printhead Crashes
Printhead Cleaner Path
Problem as explained as follows
Each case, make sure that you power OFF the printer before
Attempting any procedures to resolve the problem
Problems with the Vacuum Fan
Vacuum suction much lower at high altitudes
Bin marks on prints done on HP High Gloss media
Troubleshooting
HP-GL/2 color differences in different HP DesignJet Printers
Banding due to Ink Cartridge replacement while printing
Banding at variable extreme environmental conditions
Long term bleed and hue shift on HP High Gloss media
Media is causing the problem and not the Printer. Do not
Rice Paper not supported
Cut Sheet rice paper loading failure
Incorrectly Positioned
Solving Media-Handling Problems
Media may be loaded at an angle, causing the media to be
Front Panel Keeps Indicating that Media Is Misaligned or
HP DesignJets 1050C
Panel Menu
Image Quality
On, Off 7586, HP-GL/2
Utilities
Service Configuration Print
How to Print the Service Configuration Print
Press Enter
How to Use the Service Configuration Print
Sample of the Service Configuration Print
Troubleshooting
System Error Codes
Continuable and Non-Continuable Error Codes
System Error Codes
Non-Continuable
01002D Non-Continuable
Make sure that you select Electronics Module Replaced when
Calibrations Backup
Memory Dram Dimm Test failure
Try the following
010040
010042
ProblemError in Paper-axis Motor Encoder
04Cxxx
EIO Accessories EIO Card/Hard Disk Drive Error
060301
One of the Printheads has an Internal Electrical Problem
060309
Problem with setting the Voltage of the Printheads
06030B
09xxxx Non-Continuable
Air Pressure is below the minimum requirement
0A0000
0A0030
Error in Calibrating the APS Sensor
Problem in Depressurizing Air System
0A0020
0A0050 Non-Continuable
0A0070 Continuable
ProblemDrop Detector not Calibrated for all Printheads
System Error Codes During Initialization
Unable to detect Pump
0B0004
Unable to detect Vacuum Fan
0B0007
Unable to detect Aerosol Fan Included on the Right Cover
0B0009
Pump or Pressure Sensor not working
0B000B
HP No.80 Ink Supplies Troubleshooting
Printheads and Printhead Cleaners
What are HP No.80 Supplies?
Ink Cartridges
Identifying the Components
General Information About HP No.80 Supplies
Some General Precautions When Handling HP No.80 Supplies
When Should You Replace the HP No.80 Supplies?
Priming the Ink System
Show the Wrong Model message
Printing Monitor Quality
Front Panel Display
Ready
Obtaining Ink Cartridge Information
Obtaining Printhead Information
Cyan printhead info HP No.80 printhead
Ink Cartridge Status While Printing
Ink Cartridge Status Messages
Main actions for all 4 status messages is as follows
Ink Cartridge Status While Replacing
Refer to page 3-9,Obtaining Printhead Information
Printhead Status Messages While Printing
Front panel displays Ready/Replace Draft Normal Best
Carriage Assembly is faulty
Printhead Status Messages While Replacing
Insert, it is possible that the Carriage Assembly is faulty
Genuine HP No.80 Printhead
Summary of Solving HP No.80 Supplies Problems
Carriage during the priming process, they will be rejected
Front panel will show the Wrong Model message
This can damage the printhead and reduce print quality
Carriage Interconnect Wiper
Service Tests Utilities
Diagnostics Self Test
Introduction
Initialization Sequences
Trying to print
Service Tests Diagnostics
Service Tests work in a special Mode which does not
Must power OFF the Printer and Power on again before
Entering the Service Tests Menu
Order to enter the Service Utility Menu, please refer to
Instructions on
Electronic Systems
Make Selection
Dram Test Failure
Electronics Failure
You will be able to determine exactly which component failed
Carriage Test Failure
EIO Card
If this Test PASSES, do not Replace the EIO Card
Hard Disk Drive
Test will of course always fail
Service Tests and Utilities
Check that the Hard Disk Drive is actually installed before
Following message will appear on the front panel
Ink Pressure System
APS Test Failure
Tubes System Failure
Service Tests and Utilities Appear on the front panel
Perform this test with the Printheads and the Tubes System
Scan Axis
Max. PWM
Service Tests and Utilities
Make sure you perform this test with no media loaded
Paper Axis
Max PWM Avg PWM Max PWM C Avg PWM C
Drop Detector
Paper inside the Drop Detector
Following step, make sure you do not drop the piece
If this Test PASSES, do not Replace the Drop
Service Utilities
Entering the Service Utilities Menu
Enter Service Utilities again
Enough ink remaining, you will get a warning message
New Tubes System has been installed
Tubes Purge
Make sure that there is enough ink remaining in the Ink
Printer will then begin to purge the tubes system
Lift window to replace Setup printheads
Perform the Calibrations Backup ⇒ Page 5-19 in order to
Backup the Eerom Data from the Electronics Module. Make
Sure you select Tubes Replaced when performing
Release Info
Set Asian PS Fonts
Cancel
Printer Model Type
System and the Electronics Module have been replaced at
Same time
Printer model type selection done
Roller and Roller Mark in order to clean them
Overdrive Cleaning
If you want to Test the Eerom
Eerom Utilities
If you want to Clear the Eerom
Displayed on the front panel
Be displayed on the front panel
Once the Eerom has been cleared, the following message will
Printhead Check
Facility on or OFF
Make Selection
Mon. Mode Baud Sel
Default Baudrate for serial communication is
Change Baudrate
Service Calibrations
Refer to the following page for the relevant Calibration
Service Calibrations
This Calibration is no Longer Required
Service Calibrations
You will not be able to access the Service Tools submenu
Entering the Service Calibrations Menu
Service Calibrations
Media apart from HP High Gloss Photo Paper
Accuracy Calibration
Photo Paper
Do not use any other type of media apart from HP High Gloss
Measuring
Line Sensor
Make sure you load HP Coated media in to the Printer before
Performing this calibration
Calibrating line sensor Please wait
Apart from HP Coated or HP High Gloss Photo Paper
Service Station
Press Enter to continue
Make sure that you unload the media from the Printer before
Roller Mark Position
Roller mark position calibrated Press Enter to continue
Pen to Paper Spacing
Service Calibrations
Gloss Photo Paper
Color to Color calibration
Make sure that you load E/A0 size HP High Gloss Photo Paper
Use any other type of media apart from HP Coated or HP High
Make sure that you press Form Feed and Cut when you have
From HP Coated or HP High Gloss Photo Paper
Media roll
If the calibration pattern is bad
If the Electronics Module was replaced
Calibrations Backup
If the Tubes System was replaced
Tubes System Has been replaced?
Pen Alignment
Make sure you load media before performing this calibration
Do not use Clear Film, Vellum or Natural Tracing Paper
Do not use Clear Film, Vellum or Natural Tracing Paper
Tool See below that came with the new Carriage
Procedure should be carried out using the Carriage Height
Assembly or Center Platen Assembly
Carriage Height Calibration
With the carriage itself See below
Assembly has to be moved along the length of the printer for
Service Calibrations
Service Calibrations
Service Calibrations
Service Calibrations
Service Calibrations
Service Calibrations
Service Calibrations
Print Quality
Print Quality
Print Quality Troubleshooting Checklist
Print Modes
Photo Paper when performing the Accuracy Calibration
Printing the Print Quality Test
How to Use the Print Quality Test
What is the Print Quality Test?
Considerations for Printing the Print Quality Test
Utilities Test Prints
Nozzle Print Test
Affects mostly Normal and Draft modes
How to fix the Nozzle Defects
Color Alignment Print Test
Print Quality
Solving the Color Alignment Problem
What is Banding?
Overall Print Quality Test in Best mode
Solving the Banding Problem
Test pattern in all the primary and secondary color columns
Aligning the Printheads
Service Accuracy Calibration
Problems with Stepped Lines
Troubleshooting Print Quality Problems
Problems with printing lines
Problems with Color-to-Color Alignment
Print Quality Go to the Printer submenu and press Enter
Problems with Horizontal Lines Banding
Go to the printer submenu and press Enter
Accuracy Recalibrate
Possible combinations with this problem are
No Printing Defects Found in the Print Quality Test
What to Configure
Solving Color Accuracy problems
Color Consistency problems
Long Term Color Bleeding Glossy Papers
Setting Description Selection
Color Accuracy Configuration
Printers
Media
There are Smears or Scratching on the Printed Media
To the User’s Guide or the Media Guide for the HP Designjet
Parts and Diagrams
Printer Support
Printer Support
Rear Covers
Rear Covers
Dram Dimm 64MB
Electronics Module
Electronics Module
Right Hand Cover
Right Hand Cover
Left Hand Cover and Window
Left Hand Cover and Window
Right Hand Assemblies
Right Hand Assembly
ISS and APS Assembly
Ink Supply Station
Clutch Assembly
Clutch Assembly
Carriage Assembly
Carriage Assembly
Scan-Axis Assemblies
Scan-Axis Assemblies
Items 1 and 3 are not orderable separately. These parts are
Drive Roller and Arss Miscellaneous Parts
Drive Roller and Arss Miscellaneous Parts
Paper Path Assemblies
Paper Path Assemblies
Pinch Assembly
Pinch Assembly
Drive Roller Assemblies
Drive Roller Assemblies
Center Guide and Media Sensor
Center Guide and Media Sensor
Tubes Guide Assemblies
SRK Tubes Guide Assemblies
Quick Reference Guide
Ordering Accessories
Color Printheads and Printhead Cleaners
Parts and Diagrams
Removal and Installation
Introduction
Safety Precautions
Required Tools
Electrostatic Discharge ESD Precautions
Removal
Right Hand Cover
Right Cover
Installation of the Right Hand Cover
Front Panel Assembly
Right Hand Trim and Window Switch
Service Station Assembly
Service Station ⇒ Color to Color Calibration ⇒
Drop Detector Assembly
Drop Detector Assembly
Vacuum Fan
Switch off the printer and remove the power cord
Paper-axis Motor Assembly
Installation of the Paper-Axis Motor Assembly
You must perform the Accuracy Calibration ⇒ Page 5-6 after
Left Hand Cover
Left Hand Cover
Tube Grip
Ink Cartridge Tube Connector pulled back
Air Tube
Remove the left hand cover item 3 from the printer
Been removed
Left Hand Trim
Left Hand Trim Assembly
Working from the rear of the printer
Ink Supply Station Assembly ISS
Air Pressurization System APS
Installation of the Air Pressurization System APS
One hand to avoid loosing parts
Clutch Assembly and left hand miscellaneous parts
Next step the assembly is spring loaded and when
From steps 2 to 5, refer to Figure
For the following steps, refer to Figure
Tail Deflectors and Rear Platen
Left and Right Rear Covers
Be very careful when disconnecting the Trailing Cable from
For steps 2 to 7, refer to Figure
Cable and then it will need replacing
For the following steps, refer to Figure
Module, make sure you connect it correctly as follows
Installation of the Electronics Module
Removal and Installation
When reconnecting the Trailing Cable to the Electronics
After the installation of the Electronics Module
Media Sensor
Window
Window
Top Cover
Top Cover
Back Cover
Back Cover
Scan-axis Motor Assembly
Scan-axisMotor Assembly
Encoder Strip
Encoder Strip
Clip item 2 in towards the middle of the printer
For steps 4 and 5, refer to Figure
C607411
Tensioner
Tensioner Assembly
For steps 4 to 6, refer to Figure
For steps 2 to 5, refer to Figure
Trailing Cable
Installation of the Trailing Cable
C607440
Cutter Assembly
Cutter Assembly
For steps 3 and 4, refer to Figure
Carriage Assembly and Belt
Carriage Assembly and Belt
For steps 3 and 4, refer to Figure
For steps 6 to 8, refer to Figure
C607415
For steps 11 and 12, refer to Figure
For steps 13 to 15, refer to Figure
Rear bushing item 1 on the carriage assembly is tensioned
With a spring item 2. When removing the carriage assembly
Item 3 hold the rear bushing on the carriage assembly
Please take note of the following steps when installing
Installation of the Carriage Assembly
Installation of the Carriage Assembly
You must perform the following Service Calibrations after
Tubes System Assembly
Printhead Tube Connector Removal
Working from the rear of the printer
Latches
Ink Cartridge Tube Connector Cable
Ink Cartridge Tube Connector pulled out
Restarting the printer
Ink Leak Detector Assembly
Leak Detector Cable
Front Platen Assembly
Installation of the Platen Assembly
Platen Assembly
Entry Roller
Paper Entry Assembly
Linkage Rod
Platen Mounts
Roller Guide
Left Electronic Module Mount
For the following steps refer to Figure
Media Holder Strip
Media Holder Strip
Drive Roller
Installation of the Drive Roller
Left Hand Center Guide Screws
Center Guide
For re-installation purposes, note the position of the pins
Supporting the center guide in place
Working from the front of the printer
Pinch Wheel Cam
Pinch-Wheel Assembly and Cam
Screws also secure the pinch-wheel cam to the printer
For steps 3 and 4 refer to Figure
Remove the twelve T-15 screws item 1 securing the pinch-arm
Assemblies item 2 to the underneath of the scan axis
Preventive Maintenance
Preventive Maintenance
Cleaning the Overdrive
Scheduled Maintenance
Level of Printer Usage
Most important parts to keep clean are the upper
Scan-axis Maintenance
Maintenance Advised
Preventive Maintenance Kit Part Number C6072-60143
Functional Overview
HP DesignJet 1050C Printer
HP DesignJet 1055CM printer
Electrical System
Voltage Maximum Output Systems
Power Supply Unit PSU
Soft Power-Off Switch
Printer Cancel and Form Feed and Cut
Front Panel
Ink Supply Station ISS
Ink Delivery System IDS
Tubes System
Ink Level Sense ILS
Air Pressurization System APS
Leak Detect System LDS
Print Head Cleaner PHC
Service Station
Cap
Wiper
Spittoon
Handle and Printable Label
Snout Wiper
Functional Specifications
Printer Specifications
10-13
At 3000m altitude the printer may have operational problems
Temperature it may stop to protect its ink systems
10-15
Ansi paper
Printable Area
For manufacturing purposes only and cannot be used to print
Interface Specifications
LpA 70 dB, am Arbeitsplatz, im Normalbetrieb, nach DIN
To Obtain a Material Safety Data Sheet Msds Sound
Regulatory Notices
Electro-Magnetic Compatibility EMC
FCC How to Identify and Resolve Radio-TV Interference
10-20
10-21
Declaration of Conformity
10-23
10-24
Centronics
Default
Ansi size
Application
Media
Margin
Input/output
Inked area Matte
Printing area
Raster
Pen
Platen
Glossary
Index
Page
Page
Page
Page
Index Index-6
About this Edition
DesignJet 1050C/1055CM