System Error Codes

System Error:

010042

Problem

Error in Service Station-axis Encoder quadrature.

Description:

 

Corrective Action:

Try the following:

 

n Check that the Service Station Encoder-Cable is NOT broken or

 

damaged.

 

n Check that the Service Station Encoder-Cable is correctly

 

connected.

 

n Replace the Service Station ⇒ Page 8-8.

 

n If the Error Code continues, replace the Electronics Module ⇒

 

Page 8-25.

WARNING

System Error:

Problem

Description:

Corrective Action:

NOTE

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

010050 XXXXXXXX (Non-Continuable)

PostScript Processing Error.

Power the Printer OFF and ON again to see if the System Error disappears. Try sending the print again.

If the Error Code reappears after sending the print again, then report the error to the HP response Center or the nearest HP Support Office, stating the following information.

nModel and Serial Number of the printer.

nWhich firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev.

nThe complete error number (See Note below).

nThe Service Configuration Print ⇒ Page 1-19.

nThe Current configuration sheet.

nWhich software application the customer is using (name, version, etc.).

When reporting the System Error Code, make sure that you supply the full Error Code (including the last 8 numbers where applicable) and the firmware version. Without this information, HP Support Personnel cannot help you.

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HP DesignJets 1050C and 1055CM Printers Service Manual