HP 1055CM Introduction, Continuable and Non-ContinuableError Codes

System Error Codes

System Error Codes

Introduction

System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:

nModel and Serial Number of the printer.

nWhich firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev.

nThe complete error number (See Note below).

nThe Service Configuration Print ⇒ Page 1-19.

nThe Current configuration sheet.

nWhich software application the customer is using (name, version, etc.).

NOTE	When reporting the System Error Code, make sure that you
	supply the full Error Code (including the last 8 numbers where
	applicable) and the firmware version. Without this information,
	HP Support Personnel cannot help you.

NOTE

Continuable and Non-Continuable Error Codes

Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer. Non-Continuable Error Codes do not allow you to continue working with the Printer, in this case power the Printer OFF and ON again and see if the System Error disappears. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem.

Even though the customer can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.

2-2 HP DesignJets 1050C and 1055CM Printers Service Manual