Troubleshooting

 

Solving Media-Handling Problems

 

The Front Panel Keeps Indicating that Media Is Misaligned or

 

Incorrectly Positioned

Roll media

n The roll may be loaded the wrong way. The paper should load

 

over the roll toward you.

 

n The paper may be loaded at an angle. The right-hand edge must

 

be parallel to the white line on the paper entry roller.

 

Ensure that the paper is wrapped tightly on the roll. This is a

WARNING

 

very important step to remember because if this is not done, the

 

media may be loaded at an angle, causing the media to be

 

rejected.

 

n Perform the manual alignment procedure (Refer to the User’s

 

 

Guide).

 

n Check that the paper is correctly loaded onto the spindle.

Sheet media

n It must be loaded with the right-hand edge against the blue

 

perforated line on the printer.

 

n The media may be crumpled or warped or may have irregular

 

edges.

 

n If you are using hand-cut media, the edges may not form a right-

 

angle or they may be rough. Do not use hand-cut media. Use only

 

purchased sheet media.

 

n If the media you are trying to load is very slippery, hold the

 

media with both hands, and gently push the media into the printer

 

until it buckles upwards in the middle, this will help the printer to

 

load it.

 

n If the overdrive is covered in dust, it will have problems picking

 

up the sheet media during the load process. Clean the Overdrive

 

using the Overdrive Cleaning Service Utility ⇒ Page 4-37.

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HP DesignJets 1050C and 1055CM Printers Service Manual