Scanning Problems | Canon MF55DD Series instruction

Scanning Problems

The machine will not scan a document.

Q Did you connect the power cord to the machine just now?

AWait for a while. After connecting the power cord, the machine cannot scan documents immediately.

Q Is the document loaded correctly?

ARemove the document, stack it if necessary, and load it in the ADF correctly. (See "Loading Documents in the ADF," on p. 3-4.)

A Make sure the ADF is closed.

Q Is the USB cable connected securely?

ACheck that the USB cable is connected securely to the machine and your computer. Disconnect the USB cable, and reconnect it correctly after a while.

Q Is the energy saver mode off?

AThe machine does not scan documents, if it is in the energy saver mode. To restore the machine from the energy saver mode, press [Energy Saver].

Scanned images are dirty.

Q Is the platen glass or the platen glass cover clean?

AClean the platen glass or the platen glass cover. (See "Cleaning the Scanning Area," on p. 8-2.)

White streaks appear on the left side of the image.

Q Is the document placed on the platen glass correctly?

APlace the document approximately 1/8" (3 mm) from the edge of the platen glass.

Troubleshooting

9

Scanning Problems

9-19

Image 121

Canon MF55DD Series manual Scanning Problems, Is the energy saver mode off?

Contents

Canon Italia S.p.A Canon Deutschland GmbHPage ImageCLASS MF5500 Series Basic Guide Manuals for the Machine Software Installation and Instructions How This Manual Is Organized Contents Document Handling Paper HandlingPrinting from Your Computer Copying Scanning MaintenanceSystem Monitor Machine Settings TroubleshootingAppendix Clearing Jams Symbols Used in This Manual How to Use This ManualKeys Used in This Manual Viii Illustrations Used in This Manual FCC Federal Communications Commission Legal Notices Cdrh Regulations Laser SafetyInternational Energy Star Program Copyright TrademarksDisclaimers Xii Xiii Installation Important Safety Instructions Power Supply Handling Maintenance and Inspections Page Other Warnings ConsumablesPage Customer Support Introduction1 MF5550 Front View Main Components of the Machine Platen glass cover USB port Face up cover Power socketTelephone line jack External device jack Extension cover MF5550 Operation Panel MF5530 Scan Mode Copy ModeStandby Display Setting the Energy Saver Mode Manually Energy Saver ModePress Energy Saver Restoring from the Energy Saver Mode Manually 10Energy Saver Mode Paper Storage Print Media Requirements Acceptable Paper Unacceptable PaperCassette/Multi-Purpose Feeder Paper Printing AreasEnvelope Loading Paper in the Cassette Loading Paper Loading Paper Insert the cassette into the machine Pinch and slide the width slide guides to ﬁt the paper stack Specify the paper size Loading Envelopes in the Cassette ﬂaps should not bulge more than 13/64 5 mm Paper Handling Pinch and slide the width slide guides to ﬁt the envelopes Specify the paper type Loading Paper in the Multi-Purpose Feeder 12Loading Paper Loading an Envelope in the Multi-Purpose Feeder 14Loading Paper Orientation of the Document and the Paper Loading Selecting the Paper Output Area Face Down Paper Output Area Paper Type and Paper Output AreaPaper Type Paper Output Area Number of Output Sheets Face Up Paper Output Area Platen Glass Document Requirements Document Handling Scanned Area of a Document Placing a Document on the Platen Glass Setting Up DocumentsGently lower the platen glass cover Loading Documents in the ADF Document Handling Paper Path of the ADF Before Printing Printing from Your Computer On Windows 98/Me/2000 On Windows XP Printing Documents Specify the required settings click OK Click Print or OK Canceling PrintingClick Preference or Properties More Information 6More Information Documents You Can Copy Copying Copying Specifying the Paper Size Specifying the Paper Size and Type When Envelope is selected Press Stop/Reset to return to the standby displayWhen Free Size is selected Specifying the Paper Type Press or to select the appropriate paper type press Set Press Press Enlarge/ReducePress To select the copy ratio Copying Press Set Enlarging/Reducing Using Custom Copy Ratios Improving Copied Image Adjusting the Image Quality ResolutionPress Image Quality Press or to select the image quality Press Exposure Press or to select the exposure mode Adjusting the Exposure DensityAdjusting manually Adjusting automatically Collate Copy Special FeaturesLoad documents face up in the ADF Press Collate/2on1 twice Place the ﬁrst page of a document on the platen glass Press StartPlace the next page of the document on the platen glass 12Special Features Before Scanning Scanning Scanning Methods Using Scan on the Operation PanelPlace the document face down on the platen glass More Information 4More Information Conﬁrming and Deleting a Print Job Checking the Status of Print and Fax JobsPress Status Monitor Press or to select Print press Set Press Status Monitor Press or to select FAX TX press Set Conﬁrming and Deleting a Fax TX JobPress or to conﬁrm the fax/telephone number If you want to delete the fax job, press Set System Monitor 4Checking the Status of Print and Fax Jobs Periodic Cleaning Maintenance8 Cleaning the Scanning Area Cleaning the Exterior Cleaning the ADF Area Remove the cartridge from the machine When to Replace the Cartridge If the copies appear normal Print YieldIf white streaks or light bands are still present Handling and Storing the Cartridge Handling Precautions Storing Partially Used Cartridges Canon Cartridge Recycling Program Clean Earth Campaign A. Program Option A-2 Multiple Box Return Maximum weight = 70 lb 31.8 kg Please call 1-800-OK-CANON Shipping Canada PROGRAM-CANADA Programme When to Replace the Cartridge Open the front cover Replacing the Cartridge Remove the new cartridge from its protective bag Arrow mark Close the front cover Repacking and Transporting Your Machine Carrying the Machine by the Sides Transporting the Machine by Car Removing Jammed Paper from Inside the Machine Clearing Jams Troubleshooting Remove the cartridge 4Clearing Jams Troubleshooting 6Clearing Jams Open the ADF and gently remove the jammed paper from the ADF Removing Jammed Paper from the ADF 8Clearing Jams Check Printer LCD Messages Incorrect Paper Size ↔ Cass Paper Mismatch Xxx stands for a number Troubleshooting Paper Feeding Problems Paper Feeding Problems Troubleshooting Copying Problems Print Quality Problems Print Quality Problems Printing Problems Is the energy saver mode off? Scanning Problems General Problems Product name MF5530/5550 Serial number If You Cannot Solve the Problem 22If You Cannot Solve the Problem Press or to select the submenu you want to change Press Set Accessing the Machine Settings10-1 Machine Settings Name Descriptions Menu Descriptions10-3 Copy Settings 10-5 Center 10-6Menu Descriptions Speciﬁcations Power Consumption Multiple Copies Power RequirementsDimensions W × D × H Installation Space W × Index Symbols Index Appendix 11 T