Xxx stands for a number Troubleshooting | Canon MF55DD Series

REC. PAPER JAM

OPEN THE FRONT COVER

Cause	There is a paper jam.

Remedy	Clear the paper jam (see "Clearing Jams," on p. 9-1) and reload paper in the
	cassette or multi-purpose feeder. Then reset the machine by opening the front
	cover and then closing it.

SUPPLY REC. PAPER
TRAY:


Cause	No paper is loaded in the cassette.

Remedy	Load paper in the cassette. (See "Loading Paper," on p. 2-4.)Make sure the
	paper stack in the cassette does not exceed the capacity of the cassette.
	If you load paper while making copies, do not load a different paper size.

SYSTEM ERROR
Exxx*

Cause	An error of some kind has occurred in the machine.

Remedy	Unplug the machine from the power supply and wait approximately 3 minutes to
	5 minutes, then plug it in again. If this does not solve the problem, unplug the
	machine and contact Canon Authorized Service Facilities or the Canon
	Customer Care Center.

TONER SUPPLY LOW


Cause	The toner is running low.

Remedy	Remove and rock the cartridge several times to distribute toner evenly. Then
	reinstall the cartridge. (See "When to Replace the Cartridge," on p. 8-4.)

*xxx stands for a number.

Troubleshooting

9

LCD Messages

9-11

Image 113

Canon MF55DD Series manual Xxx stands for a number Troubleshooting

Contents

Canon Italia S.p.A Canon Deutschland GmbHPage ImageCLASS MF5500 Series Basic Guide Manuals for the Machine Software Installation and Instructions How This Manual Is Organized Contents Document Handling Paper HandlingPrinting from Your Computer Copying System Monitor MaintenanceScanning Machine Settings TroubleshootingAppendix Clearing Jams Symbols Used in This Manual How to Use This ManualKeys Used in This Manual Viii Illustrations Used in This Manual FCC Federal Communications Commission Legal Notices International Energy Star Program Laser SafetyCdrh Regulations Copyright TrademarksDisclaimers Xii Xiii Installation Important Safety Instructions Power Supply Handling Maintenance and Inspections Page Other Warnings ConsumablesPage Customer Support Introduction1 MF5550 Front View Main Components of the Machine Platen glass cover USB port Face up cover Power socketTelephone line jack External device jack Extension cover MF5550 Operation Panel MF5530 Standby Display Copy ModeScan Mode Press Energy Saver Energy Saver ModeSetting the Energy Saver Mode Manually Restoring from the Energy Saver Mode Manually 10Energy Saver Mode Paper Storage Print Media Requirements Cassette/Multi-Purpose Feeder Unacceptable PaperAcceptable Paper Envelope Printing AreasPaper Loading Paper in the Cassette Loading Paper Loading Paper Insert the cassette into the machine Pinch and slide the width slide guides to ﬁt the paper stack Specify the paper size Loading Envelopes in the Cassette ﬂaps should not bulge more than 13/64 5 mm Paper Handling Pinch and slide the width slide guides to ﬁt the envelopes Specify the paper type Loading Paper in the Multi-Purpose Feeder 12Loading Paper Loading an Envelope in the Multi-Purpose Feeder 14Loading Paper Orientation of the Document and the Paper Loading Selecting the Paper Output Area Paper Type Paper Output Area Number of Output Sheets Paper Type and Paper Output AreaFace Down Paper Output Area Face Up Paper Output Area Platen Glass Document Requirements Document Handling Scanned Area of a Document Gently lower the platen glass cover Setting Up DocumentsPlacing a Document on the Platen Glass Loading Documents in the ADF Document Handling Paper Path of the ADF Before Printing Printing from Your Computer On Windows 98/Me/2000 On Windows XP Printing Documents Click Preference or Properties Canceling PrintingSpecify the required settings click OK Click Print or OK More Information 6More Information Documents You Can Copy Copying Copying Specifying the Paper Size Specifying the Paper Size and Type When Envelope is selected Press Stop/Reset to return to the standby displayWhen Free Size is selected Specifying the Paper Type Press or to select the appropriate paper type press Set Press Press Enlarge/ReducePress To select the copy ratio Copying Press Set Enlarging/Reducing Using Custom Copy Ratios Press Image Quality Press or to select the image quality Adjusting the Image Quality ResolutionImproving Copied Image Press Exposure Press or to select the exposure mode Adjusting the Exposure DensityAdjusting manually Adjusting automatically Collate Copy Special FeaturesLoad documents face up in the ADF Press Collate/2on1 twice Place the next page of the document on the platen glass Press StartPlace the ﬁrst page of a document on the platen glass 12Special Features Before Scanning Scanning Place the document face down on the platen glass Using Scan on the Operation PanelScanning Methods More Information 4More Information Press Status Monitor Press or to select Print press Set Checking the Status of Print and Fax JobsConﬁrming and Deleting a Print Job Press Status Monitor Press or to select FAX TX press Set Conﬁrming and Deleting a Fax TX JobPress or to conﬁrm the fax/telephone number If you want to delete the fax job, press Set System Monitor 4Checking the Status of Print and Fax Jobs Periodic Cleaning Maintenance8 Cleaning the Scanning Area Cleaning the Exterior Cleaning the ADF Area Remove the cartridge from the machine When to Replace the Cartridge If white streaks or light bands are still present Print YieldIf the copies appear normal Handling and Storing the Cartridge Handling Precautions Storing Partially Used Cartridges Canon Cartridge Recycling Program Clean Earth Campaign A. Program Option A-2 Multiple Box Return Maximum weight = 70 lb 31.8 kg Please call 1-800-OK-CANON Shipping Canada PROGRAM-CANADA Programme When to Replace the Cartridge Open the front cover Replacing the Cartridge Remove the new cartridge from its protective bag Arrow mark Close the front cover Repacking and Transporting Your Machine Carrying the Machine by the Sides Transporting the Machine by Car Removing Jammed Paper from Inside the Machine Clearing Jams Troubleshooting Remove the cartridge 4Clearing Jams Troubleshooting 6Clearing Jams Open the ADF and gently remove the jammed paper from the ADF Removing Jammed Paper from the ADF 8Clearing Jams Check Printer LCD Messages Incorrect Paper Size ↔ Cass Paper Mismatch Xxx stands for a number Troubleshooting Paper Feeding Problems Paper Feeding Problems Troubleshooting Copying Problems Print Quality Problems Print Quality Problems Printing Problems Is the energy saver mode off? Scanning Problems General Problems Product name MF5530/5550 Serial number If You Cannot Solve the Problem 22If You Cannot Solve the Problem 10-1 Accessing the Machine SettingsPress or to select the submenu you want to change Press Set Machine Settings 10-3 Menu DescriptionsName Descriptions Copy Settings 10-5 Center 10-6Menu Descriptions Speciﬁcations Power Consumption Multiple Copies Power RequirementsDimensions W × D × H Installation Space W × Index Symbols Index Appendix 11 T