Troubleshooting

9

Printing Problems

The Alarm indicator comes on.

QDoes the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder?

AClear the paper jam, or load paper in the cassette or multi-purpose feeder. (For instructions on clearing paper jam, see "Clearing Jams," on p. 9-1.For instructions on loading paper, see "Loading Paper," on p. 2-4.)

AIf the machine has no paper jam, or paper is loaded in the cassette or multi-purpose feeder, unplug the machine and wait approximately 3 minutes to 5 minutes, then plug it in again. If the problem is fixed, the Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact Canon Authorized Service Facilities or the Canon Customer Care Center.

Printout does not match paper size.

QIs the paper stack loaded and aligned correctly in the cassette, or is paper loaded in the multi-purpose feeder correctly?

AMake sure the paper is loaded and aligned correctly in the cassette or the paper is loaded correctly in the multi-purpose feeder. (See "Loading Paper," on p. 2-4.)

9-18Printing Problems

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Canon MF55DD Series manual Printing Problems