HP B6960-90078 manual Problems During Backup and Import, 598

Troubleshooting

Troubleshooting the IDB

Problems During Backup and Import

The BSM or RSM is terminated during the IDB backup or import session

If the BSM or RSM get terminated during the IDB backup or import session, the following error message is displayed:

IPC Read Error System Error: [10054] Connection reset by peer

In the Internal Database context, the session status of the IDB backup or import session is still marked as In progress but the session is actually not running.

Action	1.	Close the Data Protector GUI.
	2.	Run the omnidbutil –clearcommand to set the status of all
		sessions that are actually not running but are marked as In
		Progress or Failed, to Failed.
	3.	Run the omnidbutil –show_locked_devscommand to see if any
		devices and media are locked by Data Protector.
	4.	If there are, run the omnidbutil -free_locked_devsto unlock
		them.
	5.	Restart the Data Protector GUI.

The MMD is terminated during the IDB backup or import session

If the media management daemon MMD is terminated during the IDB backup or import session, the following two error messages are displayed:

•Lost connection to MMD

•IPC Read Error System Error: [10054] Connection reset by peer

Use the following methods to check whether the MMD services/processes are running:

•The omnisv -statuscommand informs you that the MMD service/process is down.

598 Chapter 12