Troubleshooting

Troubleshooting User Interface Startup

 

Troubleshooting User Interface Startup

 

Data Protector user interface start-up problems are usually the result of

 

services not running, services not being installed, or problems with

 

network communication.

 

Inet Is Not Responding on the Cell Manager

 

The following message appears:

 

Cannot access the system (inet is not responding). The Cell

 

Manager host is not reachable, is not up and running, or has

 

no Data Protector software installed and configured on it.

Action

If communication between the systems is not the problem, check the

 

installation using telnet.

 

It is possible that some components were not or were improperly

 

installed. Review the steps in the HP OpenView Storage Data Protector

 

Installation and Licensing Guide.

 

If the installation is correct, run the omnisv -statuscommand to check

 

whether the services on the Cell Manager are running properly.

 

No Permissions to Access the Cell Manager

 

The following message appears:

 

Your Data Protector administrator set your user rights so

 

that you do not have access to any Data Protector

 

functionality.

 

Contact your Data Protector administrator for details.

Action

Contact the Data Protector administrator to add you as a user and give

 

you appropriate user rights in the cell. Refer to Chapter 3, “Configuring

 

Users and User Groups,” on page 81.

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Chapter 12