610 | HP B6960-90078 manual

Troubleshooting

Check Whether Data Protector Functions Properly

610	Chapter 12

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HP B6960-90078 manual 610

Contents

HP OpenView Storage Data Protector Administrator’s Guide Legal Notices Iii Page Contents Configuring Users and User Groups Backup Vii Viii Restore Monitoring, Reporting, Notifications, and the Event Log Manager-of-Managers Environment Disaster Recovery Xii Xiii Customizing the Data Protector Environment Xiv Contents Integrations with Other Applications Xvi ADIC/GRAU DAS and STK ACS Libraries Xvii Xviii Edition History Part Number Manual Edition Product XixPage Xxi Data Protector Graphical User Interface Xxii General Information Technical SupportDocumentation Feedback Xxiv Manuals Xxv HP OpenView Storage Data Protector Unix Integration Guide Xxvi Online Help Xxvii Xxviii HP OpenView Storage Data Protector Administrator’s Guide AudienceLicensing Guide Xxix Organization Xxx Introducing Data Protector This Chapter Data Protector Cell Environment How a Restore Session Works How a Backup Session WorksConcepts Guide Data Protector Cell Environment Using the Data Protector User Interface HP OpenView Storage Data Protector Graphical User Interface Graphical User Interface PlatformsStarting GUI on Unix Platforms Storage Data Protector Installation and Licensing Storage Data Protector HP StorageWorks Disk ArrayPrinting from the Data Protector Graphical User Interface Prerequisite Elements of the Data Protector Graphical User Interface Context List Scoping Pane Results AreaResults Area Navigation Tabs Command-Line Interface Data Protector Online Resources Using Microsoft Management Console MMC Using the Online Manuals Add Overview of Tasks to Set Up Data Protector Overview of Tasks to Set Up Data Protector Configuring and Using Backup Configuring and Using Backup Devices Licensing Guide for details Configuring Backup Devices SystemsGuide Windows Configuring Backup Devices How Backup Specifications, Devices, and Media Pools Relate Configuring Standalone Devices What Are Standalone Devices? How to Configure Specifying Device Type and Name ConfiguringDevice Chains Configuring Standalone Devices Configuring File Devices What Are FileRecommended Segment Sizes for Specific Device File Sizes File size GB Segment size MB Requests Handling MountFile Devices Specifying a Pathname for a File Device Configuring Library Devices Drive Index to Scsi Address Mapping Library Device Configuring Library Devices Configuring Libraries with Multiple Systems Configure a backup. See , Backup, on Configuring Magazine Devices What AreMagazine What’s Next? Configuring Stacker Devices Restore with BackupStacker Devices Configuring a Library for Mixed Media Configuring Devices for Direct Backup Configuration Procedure Configuring Standalone Devices Configuring SCSI-II LibrariesConfiguring XCopy Engines Configuring the libtab File Support of New Devices Using Several Drive Types in a Library Using Several Drive Types in a Library Shared Devices in the SAN Environment OpenView Storage Data Protector Concepts Guide Multiple System to Multiple Device Connectivity in SAN Locking Devices Used Exclusively by Data Protector Locking Devices Used by Multiple Applications Indirect Library Access Concept Direct Library Access ConceptConfiguration Overview Configuration Goals SAN Environment Configuration Device Autoconfiguration Configuration MethodsLimitations Configuration Using the SANconf Tool Manually Configuring the Library Library Robotics Manually Configuring the Devices DrivesA Cluster Defining Lock Names Setting Advanced Options Summary of Device Definitions Using Lock Names Selecting Direct Access Manually Configuring the libtab Files File on zala File on oda Configuration Basics Shared Devices and MC/ServiceGuardFile on donat B3935-90015MC/ServiceGuard Version A.11.05 Release Notes Creating the ATS Configuration FilesConfiguring Drives How to Configure a Floating Drive How to Configure a Static Drive Static Drives Drive Cleaning Configuring Automatic Drive Cleaning Conditions for Automatic Cleaning Testing the Drive Cleaning Configuration Testing Configuration Abort Busy Drive HandlingEject Activating Barcode Support 10 Activating Barcode Reader Support Activating Cartridge Memory Support 11 Cartridge Memory Support Activation for a Drive Disabling a Backup Device Deviceoption Disable Device Removing a Backup Device How to Remove a Backup Device Renaming a Backup Device How to Rename a Backup Device Device Locking Device Locking Device Concurrency, Segment Size, and Block SizeStreaming Changing 13 Advanced Options Dialog Box Concurrency 14 Device Properties Dialog Box Concurrency Segment Size Number of Buffers Block SizeBefore Changing Block Size in Data Block size Configuring Users and User Configuring Users and User Groups Data Protector User Rights Start backup specification Save backup specificationSwitch session ownership Back up as root Data Protector User Rights User Rights Admin Operator Predefined Data Protector User Groups Predefined Data Protector User Groups Adding a User Group Adding or Deleting a User GroupAdding New User Groups Deleting a User Group Adding or Deleting a User Adding New Users Changing User Properties Modifying a UserMoving a User to Another User Group Changing User Group Rights Example User Configurations Allowing Users to Restore Their Own FilesWhen to Use This Enabling Users to Back Up Their Systems Example User Configurations Example User Configurations Chapter Managing Media Managing Media Overview of Data Protector Media Management How the Media Pool Relates to Other Components Media Life Cycle100 Chapter 101 Creating a Media Pool Properties of a Media Pool Pool NameDescription Media Type Non Policymedia104 Media Condition Magazine SupportFactors 106 How to Add How to Add UsedAdding Media to a Media Pool Unused Media Formatting Media How to Format Media Cartridge Memory Reformat for Specific Slot Formatting Media in a Magazine110 Recognizing Other Data Formats RecognizedFormats Data Protector Media Format Categories Cartridge Memory Enabled Recognition 112 How to Import Media Importing Media Importing the Catalog from Media Import Multiple MediaCatalog from 114 Importing Media in a Magazine Device Import Catalog Import Magazine How to Import a Single Medium into a Magazine What’s Next?116 Limitation Appending Backups to MediaAppendable on incrementals only The first medium used in a 118 Using a Pre-Allocation List of Media for Backup Media Selection Selecting Media for Backup120 How Media Are Selected for Backup OFF Setting Data Protection for Media 122 Recycling Media Moving Media to Another Pool What Is Exporting When to ExportHow to Export Exporting Media from Data Protector What Is a Location? How to Modify Media LocationModifying Media Locations 126 What Is a Description? Media Label Modifying Media Descriptions When to Verify How to Verify DataVerifying Data on a Medium On a Medium Scanning Media in a Device List Cartridge Memory for Specific Slots 130 Backup Media Checking the Condition of a MediumInformation on Media Selection Factors Influencing the Condition of Media 132 Statuses of Media Media PoolsGood Fair Media Condition Property Changing How Media Condition Is Calculated134 Searching for and Selecting a Medium How to Enter Entering a Medium into a DeviceMedia into a 136 Ejecting a Medium from a Device How to EjectBulk Eject Scheduled Eject of Media OverviewNotification on Mail Slots Full Chapter 139 Vaulting Media 140 Moving Media to a Vault Configuring VaultsRestoring from Media in a Vault 142 Copying Media Moving Copies Exporting CopiesRestoring from a Copy Automated Media Copying Cleanme Request Selection and UseDevices Destination Pool Detection of Write-Protected Media Using Different Media Format Types 148 Modifying Views in the Media Management Window 150 Backup 152 Configuring a Backup Prerequisites Backup Session Creating a Backup Specification154 Example of Creating a Backup Specification Key Points Create New Backup Dialog Box 156 Source Page of the Backup Wizard Device Page of the Backup Wizard 158 Backup Object Summary Final Page of the Backup Wizard 160 Backing Up Unix Systems Backing Up Unix Filesystems How to Back Up Selecting SpecificFiles or Directories Unix Files Backing Up Clients Using Disk Discovery Discovery Backing Up Disks Using NFS What Is NFS?Selecting an Entire Client to Be Backed Up 164 NFS Environment Backing Up Unix Disks as Disk Image Objects 166 Chapter 167 Backing Up Windows Systems Backing Up Filesystems Logical Disk Drives Backed Up? What Is NotPrivate exclusion list Features NtfsFilesystem VSS Filesystem Chapter 171 Sparse Files Manual DefinitionMultiple Disk Agents Specifying Objects Using Manual Add Backing Up ConfigurationWindows NT 2003 2000/XP/Server174 Chapter 175 Backing Up the Windows 2000/XP/Server 2003 System State Backing Up176 Chapter 177 Servers Wins ServerDhcp Server DNS Server Backing Up the Windows 2000/XP/Server 2003 Services Backing Up Windows 2000/XP/Server 2003 Services Refer to the HP OpenView Storage Data Protector Installation 180 Backing Up a Remote Storage Service Database Backing Up the DFS Backing Up Windows User Profiles, Event Logs, and User Disk QuotasUser Profiles 182 Backing Up Windows Clients Using Disk Discovery Event LogsUser Disk Quotas How Are Disks Selecting the Client 184 When to Use Shared Disks Backup Backing Up Windows Shared Disks 186 Chapter 187 16 Inet Logon Option on Windows NT 188 Chapter 189 Backing Up Windows Disks as Disk Image Objects 190 How to Specify a Where to Find aDisk Image Section How to Perform a 192 Chapter 193 Backing Up Novell NetWare Filesystems Volumes Prerequisites How to Back Up a Novell NetWare SystemBacking Up Novell NetWare Systems 194 Chapter 195 What Is Included Backup?Configuration Components An Incremental Chapter 197 Client Backup with Disk Discovery 198 Backing Up NetWare Directory Services NDS Adding NDS Objects to a Backup Specification Mountpoint Configuration File TSANDS.CFG 200 Backing Up OpenVMS Filesystems Backing Up OpenVMS SystemsOpenVMS System Equivalent to a BACKUP/PHYSICAL 202 Chapter 203 Backing Up in a Direct Backup Environment Data Protector Installation and Licensing GuideProtector EVA/VA/MSA Integration Guide EVA/VA/MSA Integration Guide Backup Specification Configuration Procedure Restore Starting Direct Backup Using the CLI Backing Up RawdisksBacking Up Oracle8i Online and Offline 206 Scheduling Unattended Backups Scheduling ConflictsPlanning Your Policies Starting Backups on Specific Dates Starting Periodic Backups Editing Your Backup Schedule Configuring Backup Options When Scheduling Skipping Backups During HolidaysBackups Running Consecutive Backups 212 Selecting a Backup Type Full or Incremental Backup Types Relative Referencing of Backup Runs 214 How to Read Table How to SelectBackup Type Examples Data Protector Default Backup Templates Using Backup TemplatesOptions Offered by Templates Trees Schedule Applying a Backup Template 218 Specification Integration Modifying an Existing Template Creating a New Template220 Chapter 221 Groups of Backup Specifications 222 26 Example of Backup Specification Groups Group 224 Using Backup Options 226 Most Frequently Used Backup Options Backup Options 228 Backup Options Protection 230 Log All Logging Changing Details About Data Stored in the DatabaseLog Files Balancing? What Is Load232 Load Balancing How AreParameters Used? How Are Objects 234 Ownership Who Will Be Able to Restore? List of Data Protector Backup Options Backup Specification OptionsSetting Options for Backup Specification 236 Available Backup Specification Options Backup Specification Options General and Other DescriptionLoad Balancing Ownership Post-Exec Pre-Exec238 Reconnect Broken Connections Object Options Setting the Disk Image Options 240 Setting the Object Specific Options 32 Disk Image Options Object Properties General and Trees/Filters 242 Backup Files of Size Backup Posix Hard Links as Files Do Not Preserve Access Time Attributes Catalog ProtectionDo Not Use Archive Attribute Windows-Specific Option 244 Encode Lock Files During BackupLogging Protection Data Protection Public/PrivateReport Level 246 Software Compression Report Open Locked Files As Windows-Specific OptionUncompress NetWare Compressed Files Novell Netware Specific User Defined Backup Variables 248 Device Backup Options CRC CheckConcurrency Media Pool Pre- and Post-Exec Commands Backup SpecificationSpecific Backup Object 250 Pre- and Post- Exec Commands on Windows Systems Pre- and Post-Exec Commands for a Backup Specification Pathname Filename or252 Restarted Value Description 254 Pre- and Post-Exec Commands for a Specific Backup Object Environment Variables 256 Pre- and Post- Exec Commands on Unix Systems How to Write the Commands Pathname? 258 Chapter 259 Pathname 260 Environment Variables 262 Managing Failed Backups Preventing Backup Failure 264 Enabling Wake Onlan Support Restarting Failed Backups 266 Restore 268 Standard Restore Procedure Restoring Your Data Selecting Your Data for Restore 270 Selecting a Backup Version Selecting Data for RestoreHandling File Conflicts Specifying Restore Location Setting Restore OptionsRestoring Under Another Device 272 Previewing and Starting a Restore Aborting a RestoreRestoring Disk Images Finding Needed Media Disk Image Objects Procedure274 Restoring Your Data to a Shared Disk Restoring Unix Systems Restoring Windows Systems How to Read This Windows Filesystem Restore Limitations278 Directories Restoring the Windows Configuration Restoring Windows ConfigurationImages 280 Restoring the Windows 2000/XP/Server 2003 System State Restoring the SysVol Selecting System State Items Restoring the Windows Registry282 Restoring Windows 2000/XP/Server 2003 Services Active Directory Active Directory Restore Modes Services RestoreCertificate 284 Restoring DFS Restoring Windows User Profiles and Event LogsDeleted User Profiles Restoring Windows TCP/ IP Services 286 Restoring Novell Netware Filesystems Restoring File Ownerships and Trustees Restoring the Novell NetWare Configuration288 Restoring the NetWare Configuration Restoring Novell NDS 290 What is Restored? Restoring OpenVMS Filesystems 292 Chapter 293 Restore Options List of Restore OptionsGeneral Restore 294 Chapter 295 Commands Pre-Post-Exec 296 Handling Options File ConflictSpecific Options User Defined Restore Variables 298 Restore Techniques Restoring Files to Different Paths Restoring Files in Parallel 300 Viewing Files Not in the IDB When to Restore Directly from MediaRestoring Files in Parallel How to Restore Restoring Files in UseRestoring by Query Directly from Restore by Query By Query Selecting Only Specific Files Matching for Restore Skipping Files for Restore304 Restoring Files and Directories Manually How to Add FilesManually 306 Monitoring, Reporting 308 Monitoring Sessions Viewing Currently Running Sessions Responding to Mount Requests Viewing Finished Sessions310 Chapter 311 Changing the Amount of Messages Shown Aborting Running Sessions312 Chapter 313 Monitoring Several Cells Simultaneously 314 Data Protector Reporting Report Formats Report SendMethods 316 Backup Specification Reports Report Types Backup Specification Reports 318 Chapter 319 Configuration Reports Configuration Reports320 IDB Reports IDB Reports 322 Chapter 323 Pools and Media Reports Pools and Media Reports324 Chapter 325 Sessions in Timeframe Reports Sessions in Timeframe Reports326 Chapter 327 Single Session Reports Single Session Report328 Report Formats Html 330 Report Send Methods Email Send MethodCreating a New Microsoft Broadcast Message Send Method Log to File Send MethodSnmp Send Method 332 Chapter 333 External Send Method 334 Configuring Reports Using the Data Protector Configuring Report Groups and Adding Reports 336 Chapter 337 Running Report Groups Running Individual Reports338 Chapter 339 Media Statistics Report Session Flow Report340 Device Flow Report Chapter 341 What Are Notifications? Configuring Notifications Data Protector NotificationsNotification Types 342 Data Protector Notifications 344 Chapter 345 Explanation of Some Notifications 346 Notification Send Methods Email Send Method 348 Log to File Send Method Broadcast Message Send MethodSnmp Send Method 350 Configuring Notifications External Send MethodUse Report Group Send Method Data Protector Event Log Send Method 352 Configuring Reports and Notifications on the Web Copying Data Protector Java Programs to the Web Server Restricting Access to Web Reporting354 Configuring Report Groups Generating the Reports Data Protector Event Log Event Log Deleting Event Log Contents356 Event Log Message 358 Manager-of-Managers Environment 360 Manager-of-Managers Centralized management of all tasksCentralized Media Management Database Centralized licensing Configuring the Manager-of-Managers 362 Setting Up MoM Manager Importing Data Protector Cells Restarting Data Protector Services Adding a MoM Administrator364 Chapter 365 Centralized Media Management Database Cmmdb 366 Central Media Management Database Configuring a Centralized Media Management Database 368 Configuring the Cmmdb on the MoM Manager Cmmdb Configuring the Cmmdb on the Client Cell 370 Chapter 371 Setting Up Centralized Licensing Why Use Centralized Licensing? Prerequisite ConfiguringCentralized Licensing 372 Licenses ReleasingAssigning 374 Moving Licenses in the MoM Environment EnterpriseBefore Reorganization Deactivation Deactivating Centralized Licensing376 Importing and Exporting Data Protector Cells Working with a MoM EnvironmentImporting a Cell Manager Exporting a Cell Manager Distributing the MoM Configuration How to Distribute the MoM ConfigurationMoving Client Systems Among Cells 378 Configuring Data Protector Users Managing Devices and Media for a Specific Cell 380 Managing the Data Protector 382 Used? About the Data Protector Internal DatabaseData Protector Software Release Notes IDB Architecture 384 IDB Architecture Mmdb Dcbf 386 Chapter 387 Allocating Disk Space for Future Use Configuring the IDB388 What to Plan for in Advance Robustness Considerations Preparing for IDB Recovery390 Recommendations To OptimizeRobustness IDB Directories Location on Unix Location of IDB Directories on Unix392 Recommended Location of IDB Directories Relocating the IDB Directories 394 Creating an Additional Copy of the IDB Recovery File Creating or Relocating DC Directories DirectoryCreating a DC Directory Enabling Transaction Logs Why Enable Transaction Logs?Disk Space Considerations Configuring the Database Backup Recommended IDB Backup ConfigurationSelecting the Internal Database Object 398 During the IDB IDB Reports Configuring the Database Reports and Notifications400 Chapter 401 Maintaining the IDB 402 Chapter 403 404 Reducing the IDB Growth IDB Growth When Does Change Take Effect? Changing Logging Level and Catalog Protection SettingsReducing the IDB Size 406 Changing Catalog Protection for a Session Changing Catalog Protection for an Object Purging Obsolete Filenames Extending the Database SizeFilenames Creating New DC Directories How to Create Creating New fnames.dat FilesFiles? Creating a New fnames.dat File Checking the Database Size 410 Checking the Consistency of the Database Moving the Database to a Different Cell Manager 412 Chapter 413 Restoring the IDB to a Temporary Directory Restoring the IDB414 On an Unix Cell Moving the IDB to the Original LocationManager 416 Recovering the IDB Overview of IDB Recovery Methods Most ConvenientOmitting Removing IDB Corruption Identifying the Level of Database CorruptionLevels Corruption Level How to Identify420 Performing Guided Autorecovery Handling Minor Database Corruption in the Dcbf Part Recovery Procedure422 Handling Major Database Corruption Filenames Part Recovering the IDB Using IDB Recovery File Changed Device 424 Chapter 425 Recovering the IDB Without the IDB Recovery File 426 Chapter 427 Recovering the IDB from a Specific IDB Session 428 Chapter 429 Replaying IDB Transaction Logs 430 Recovering the IDB to a Different Disk Layout How to Replay 432 Updating the IDB by Importing Media 434 Disaster Recovery 436 Introduction Supported Disaster Recovery Methods and Operating SystemsCell Manager Client 438 What Is a Order to recover other user dataComputer Disaster? 440 What is Online Recovery?What is Offline Local/Remote 442 Preparing for a Disaster Recovery Prepare for recoveryPlanning Plan Perform recovery procedures Consistent and Relevant Backup444 How to Create a Consistent and Relevant Backup? Updating the System Recovery Data SRDWhat Is SRD? Omnisrdupdate Using446 Chapter 447 Script 448 Chapter 449 Assisted Manual Disaster Recovery of a Windows System 450 Requirements LimitationPreparation Has occurred 452 How to Determine the Filesystem Type from the SRD File Type number Filesystem 454 Chapter 455 Recovery 456 Other Windows Systems 458 Disk Delivery Disaster Recovery of a Windows Client Limitations 460 Chapter 461 462 Enhanced Automated Disaster Recovery of a Windows System 464 Chapter 465 DR Image File Disk and Partition466 Chapter 467 468 ISO Image Windows Client Eadr of a470 Chapter 471 One Button Disaster Recovery of a Windows System 472 Chapter 473 474 Obdr Backup Modifying an 476 Chapter 477 478 Chapter 479 Automated System Recovery 480 ASR. See the HP OpenView Storage Data Protector Installation Hardware 482 Prerequisite Creation of ASR Set 484 Chapter 485 486 Restoring the Data Protector Cell Manager Specifics Enhanced Automated Disaster Recovery SpecificsMaking IDB consistent all methods One Button Disaster Recovery Specifics 488 Automated System Recovery Specifics Advanced Recovery Tasks Restoring the Microsoft Cluster Server SpecificsPossible Scenarios 490 Disaster Recovery of a Secondary Node Disaster Recovery of the Primary Node Mmerge p1sApath ... p1sXpath 492 Chapter 493 494 Restoring Hard Disk Signatures On Windows Restoring Internet Information Server IIS Specifics 496 Troubleshooting Concept Manual Disaster Recovery of an HP-UX Client498 Overview Using Custom Installation MediumCreating a Golden Image Swsource section 500 Chapter 501 Golden Image 502 Using System Recovery Tools Creating Recovery Archives 504 Via the Network in the Ignite-UX Administration Guide 506 Storage Data Protector Software Release Notes Disk Delivery Disaster Recovery of an Unix ClientGathering HP-UX Example Solaris ExampleTru64 508 Creating an Preparing Backup SpecificationAuxiliary Disk 510 Chapter 511 Manual Disaster Recovery of an Unix Cell Manager 512 Chapter 513 General Troubleshooting Troubleshooting Disaster Recovery onWindows Troubleshooting Assisted Manual Disaster Recovery Troubleshooting Disk Delivery Disaster RecoveryDrstart reports Can not copy filename Cannot Find Physical Location of Drives Selected for Disk Troubleshooting Eadr and Obdr Disk Delivery Disaster Recovery of a Media Agent ClientNo Operating System Found Automatic DR information could not be collected Some Non-critical Errors Were Detected Message Network is Not Available During Restore Blank Screen During Recovery518 Computer Freezes During Eadr Auto Logon Does Not WorkCannot Create a CD ISO Image for Eadr of Mscs 520 Customizing the Data Protector Environment 522 Global Options File How to Use Global OptionsMost Often Used Variables 524 Using Omnirc Options How to UseLocations Omnirc Options? OB2INCRDIFFTIME and OB2CHECKCHANGETIME 526 Chapter 527 Firewall Support Limiting the Range of Port Numbers Chapter 529 Agent Identifiers 530 Port Usage in Data Protector Using BothVariables Together 532 Chapter 533 534 User Interface Chapter 535 Configuration Diagram 536 Settings Port Range 538 Chapter 539 Outside a Firewall Example 3 GUI Installed Inside, Other Components Installed540 Chapter 541 Process Port 542 Settings on Example 4 Application Agent and Media Agent InstalledOutside, Other Components Installed Inside a Firewall Cell Manager 544 Chapter 545 Port Range Setting on the Cell Manager Limitations 546 Troubleshooting 548 Before Calling Your Support Representative Data Protector Log Files Location of Data Protector Log FilesFormat of Data Protector Log Files 550 Log Files and Their Contents 552 Debugging Limiting the Maximum Size of Debugs Ways of Debugging 554 Debug Syntax Modified Schedule -full Trace File Name 556 Inet Debug on Windows Inet Debug on UnixCRS Debug on Windows Sample Debugging CRS Debug in the Microsoft Cluster Environment558 Chapter 559 560 Browsing Troubleshooting Messages Sample Error Message Dialog When You Cannot Access Online Troubleshooting 562 Chapter 563 Description of Common Problems 564 Troubleshooting Networking Communication Hostname Resolution ProblemsData Protector Components Name Resolution Host a Host B DNS Resolution Problem 566 Checking the TCP/IP setup Client Fails with Connection Reset by PeerHosts file resolution problem 568 Troubleshooting Data Protector Services and Daemons Problems Starting Data Protector Services onYou do not have permission to start the services Windows Changed service account properties Specific service has not been foundMMD fails upon starting the CRS service 570 Problems Starting Data Protector Daemons on Unix Raima Velocis server daemon could not be started Raima Velocis server daemon is apparently not runningData Protector Cell Manager daemon could not be started 572 Data Protector Processes Which Processes Run Where, and When Troubleshooting Devices and Media Cannot Access Exchanger Control Device on Windows2000/XP/Server 574 Using Unsupported Scsi Adapters on Windows Device Open ProblemMedium Quality Statistics Error statistics Explanation 576 Medium Header Sanity Check Command Syntax Cannot Use Devices After Upgrading to DataProtector A.05.10 578 Other Common Problems Troubleshooting Backup and Restore Sessions Full Backups Are Performed Instead of IncrementalsFilenames Are Not Displayed Correctly in GUI 580 No previous full backup Backup owner is differentUnexpected Mount Request for a Standalone Device Description has changed Unexpected Mount Request for a Library Device 582 With the media used for backup has a Strict policy Unexpected Mounted Filesystems DetectedMedia in the library are not formatted and the media pool Media in the library are formatted but are different from Data Protector Fails to Start a Scheduled Session Scheduled sessions no longer runLicenses available 584 Poor Backup Performance on Novell NetWare Server Data Protector Fails to Start Parallel Restore MediaData Protector Fails to Start an Interactive Session Agent on Novell NetWare Clients Troubleshooting Application Database Restores Backup Protection Expiration586 Problems with non-ASCII Characters in Filenames Licensing Guide for information Troubleshooting Data Protector Installation Problems with Remote Installation of WindowsClients 588 Name resolution fails when using DNS or Lmhosts TCP/IP protocol is not installed and configured on your Troubleshooting User Interface Startup No Permissions to Access the Cell ManagerInstallation and Licensing Guide Inet Is Not Responding on the Cell Manager Or Novell NetWare Connection to a Remote System Refused on WindowsConnection to Windows 98 Clients Fails Problems During the Upgrade of the IDB on Solaris Troubleshooting the IDB592 Cell Manager crashes during the core upgrade Core upgrade runs out of disk space Detail upgrade runs out of disk space on the system Detail upgrade runs out of memory on the system594 Problems While Running the User Interface Libraries Executables MissingIDB is corrupted IDB Session Manager is not running on the Cell Manager RDS service/process cannot be started Data Files Directories MissingOne or several IDB data files or directories are missing 596 Temporary Directory Missing Data Protector GUI cannot connect to the Cell Manager MMD is terminated during the IDB backup or import session Problems During Backup and Import598 DC binary files are corrupted or missing Performance ProblemsNumber of IDB objects and IDB objects sizes are too large Mmdb and CDB Are Not Synchronized 600 Chapter 601 Troubleshooting Reporting and Notifications 602 Troubleshooting Online Help on Windows Troubleshooting Data Protector Online HelpTroubleshooting Online Help on Unix Viewing 604 Data Protector Checking and Maintenance Mechanism MaintenanceCheck Whether Data Protector Functions Properly Tasks User Check Failed Notification 606 Overview of Items to Be Checked Check the Data Protector Cell Manager Check whether backups are configured properly Verify the Data Protector installationInspect the Data Protector log files Run the Notifications Checks Check Other System Resources 610 Integrations with Other Applications 612 Cluster Integrations with Data Protector Cluster Concepts and Terminology Typical Cluster 614 What is a Package What Is a VirtualOr Group? Server? Cluster-Aware Databases and Applications 616 Microsoft Cluster Server Integration Licensing Microsoft Cluster Server Installation Cell Manager on Microsoft Cluster ServerClients on Microsoft Cluster Server 618 Backing Up Data in a Cluster Mscs Managing Cluster-Aware Backups Backing Up Local DisksBacking Up Shared Disks 620 Failover of Data Protector Failover 622 Failover of Application Other Than Data Protector 624 Aborting Sessions Based on Elapsed Session Time To balance Command Line 626 Cell Manager on MC/ServiceGuard MC/ServiceGuard IntegrationLicensing and MC/ServiceGuard Protector Installation and Licensing Guide for instructions Prerequisites for Configuration628 Configuring the Primary and Secondary Cell Managers Configuring Primary Cell Manager 630 Secondary Cell Manager 632 Configuring the Cell Manager Package Protector Package Modifying Configuration File634 Modifying the Control File 636 Installation Clients on MC/ServiceGuardConfiguration Backing Up Data in a Cluster MC/SG 638 About Backing Up Database Applications Clients on Veritas Cluster Veritas Cluster Integration640 Chapter 641 Clients on Novell NetWare Cluster Novell NetWare Cluster Integration642 Backing Up Shared Cluster Pools What Is DSI? Data Source Integration DSIWhat Can You Measure? Chapter 645 Measured? Application Response Measurement ARM Integration646 Chapter 647 ManageX Integration ManageXIntegration? Supported? Access Points for System and Management Applications Data Protector Access PointsIntroduction Snmp Traps Enterprise Event ID 650 Generic Event ID Specific Event IDVariables Data Protector Snmp Traps Format Windows Application Log Data Protector Log Files652 Verifying Data Protector Processes ExamplesData Protector Health Check Failed Notification Getting the Results of the Last Night’s Backup 654 ADIC/GRAU DAS and STK ACS Libraries 656 ADIC/GRAU DAS and STK ACS Integrations Data Protector and ADIC/GRAU DAS Library Systems Integration Data Protector and StorageTek ACS Library Integration Configuration Basics Media Management Basics 660 Additional Media Management Tips Direct Access to the Library Installation and Configuration Connecting Library DrivesPreparing for Installation ADIC/GRAU DAS Library Device Chapter 663 Installing the DAS Media Agent on a Windows System Installing the DAS Media Agent664 Remote Installing the DAS Media Agent on a 32-bit HP-UX System 666 Chapter 667 Installing the DAS Media Agent on an AIX System 668 Using the Data Protector GUI Using Data Protector to Configure Drives 670 Using Data Protector to Access the ADIC/GRAU Library Searching for a Medium Ejecting Media Entering Media672 Adding Media to a Media Pool Initializing MediaInitializing Individual Media Media in a Library Initializing Multiple674 Querying the ADIC/GRAU DAS Server Verifying Media Modifying Media Attributes Scanning Media676 Moving Media Getting Information about MediaRead-only window Recycling Media Exporting Media Removing Volsers678 Importing Media STK ACS Library Device Direct Access to the Library Installation Configuration680 Installing the ACS Media Agent on a Windows System Installing the ACS Media Agent to Use the StorageTekLibrary 682 Chapter 683 Installing the ACS Media Agent on a 32-bit HP-UX System 684 Chapter 685 Using Data Protector to Configure the STK ACS Library 686 Using Data Protector to Access the STK ACS Library Searching for Media 688 Chapter 689 Initializing Multiple Media in a Library Device 690 Chapter 691 692 Querying the STK Acslm Host Removing Media 694 Chapter 695 696 Troubleshooting Library Installation Configuration 698 Chapter 699 700 Further Information This Appendix Backing Up and Restoring Unix Specifics VxFS Snapshot Pre- and Post- exec Script Templates Example A-1 Pre- exec Script Template Example A-2 Post- exec Script Template MOUNTPOINT=$1 Data Protector Commands Performance Considerations InfrastructureNetwork Datastream Local Datastream Using Hardware in Parallel High Performance Hardware Other Than Devices Device Streaming Configuring Backups and RestoresBlock Size Full and Incremental Backups Hardware Compression Object Distribution to Media Image Backup Versus FilesystemMiscellaneous Performance Hints On Novell NetWare Example of Scheduled Eject of Media Add the Report to the Report Group and Configure ItSchedule the Report Group Copy the Script to the Specified Directory Arguments Example of Scheduled Eject of Media Function Main Example of Scheduled Eject of Media Examples of Pre-Exec and Post-Exec Commands for Unix Session Pre-Exec Shut Down Application Filesystem #!/bin/sh Pre-Exec Report Usage Session Post-Exec Application Startup Disk Image Post-Exec Mount Disk After Raw Volume Backup Filesystem Post-Exec Log Backup for the Record Post-Exec Notify User Examples of Pre-Exec and Post-Exec Commands for Unix Disaster Recovery Move Kill Links on HP-UX OmniBack Creating a libaci.o on AIX03.5x and A.04.x Full path to the library archive file is Daspath /libaci.a Example of the Package Configuration File Configurednode Failbackpolicy Manual Haltscript /etc/cmcluster/ob2cl/ob2cl.cntl Dbservice Deferred # RESOURCEUPVALUE= Upup # Resourceupvalue #RESOURCESTARTAUTOMATIC/DEFERRED Nodefailfastenabledno # Volume Group Activation Example of the Package Control File # Volume Groups # Filesystems FSMOUNTOPT0= # Filesystem Unmount Count # Service Names and Commands Example of the Package Control File Data Protector Log Files Example Entries Debug.log IpcGetPeer Could not expand ConnectionIP Inet.log Sm.logMedia.log Upgrade.log Data Protector Log Files Example Entries Windows Manual Disaster Recovery Preparation Template Table A-1 Changing Block Size on Windows Media Agent Changing Block Size on Windows Media Agent Appendix a Glossary Backup API Backup chainBackup device Backup generation Backup specification BC HP StorageWorks Disk Array XP specific term BC HP StorageWorks Virtual Array specific termSee also HP StorageWorks Virtual Array LUN BC Process EMC Symmetrix specific term Boot volume/disk/partition See also SAPDBA, BrbackupSee also BC and BC Process Boolean operators See also SAPDBA, Brarchive See also data protection See also Mmdb CDF file Unix specific termCell Cell Manager Client backup Client backup with disk discoveryCentralized Media Management Database Cmmdb See Cmmdb Client or client system Command-line interface COM+ Registration DatabaseConcurrency See Disk Agent concurrency Data protection Data Protector user account Data streamDatabase library Database parallelism Delta backup See also backup types DeviceDifferential backup See incremental backup Differential backup MS SQL specific See also Information Store MDB Disaster recovery Directory junction Windows specific termDirectory Store DS MS Exchange specific term Disk Agent Disk image rawdisk backup Disk quotaDistributed File System DFS Domain controller EMC Symmetrix Command-Line Interface Symcli EMC Symmetrix Enterprise Backup EnvironmentDrive Drive index Event Logs ExchangerExtensible Storage Engine ESE MS Failover File Replication Service FRS See also Primary Volume, and MU numbers Fnames.datFull backup See also backup types Full database backup Full mailbox backupHost backup See client backup with disk discovery Global options file Hosting system HP OpCHP OpenView Smart Plug-In SPI HP StorageWorks Virtual Array See also exporting media Incremental backup See also backup types Incremental backup MS ExchangeSee also backup types Incremental mailbox backup Incremental1 mailbox backup Initializing See formatting Installation Server InetInformation Store MDB MS Exchange specific term See also Directory Store DS Initialization Parameter File Internet Information Server IIS Windows specific termIP address Isql Sybase specific term Local and remote recovery LibraryLights-out operation or unattended operation LISTENER.ORA Oracle specific term Login information to the Oracle Target Logfull shell script Informix UnixLogging level Logical-log files Lotus C API Lotus Domino Server specific term Magic Packet See Wake Onlan Media allocation policy Media conditionMedia condition factors Media ID Media set Media typeMedia usage policy Merging Microsoft Volume Shadow Copy service VSS See also shadow copy, shadow copy provider, writerMoM Mount point Offline recovery See also first level mirror Multi-drive serverObdrindex.dat Obdr capable device Online backup On-BarInformix specific termSee also archived redo log OpC Original unit ZDB specific term Original systemSee also merging Parallel restore Package MC/ServiceGuard and Veritas Cluster specific termPair status HP StorageWorks Disk Array XP specific term Pre- and post-exec commands ParallelismPhysical device See also pre-exec Rawdisk backup See disk image backup Public folder store MS Exchange 2000 Server specific termPublic/private backed up data RAID Manager XP HP StorageWorks Disk Array XP specific term Recovery Catalog Oracle specific term Recovery Catalog Database Oracle specific termRecoveryInfo Recovery Manager Rman Oracle specific term Removable Storage Management Database Windows specific termReparse point Windows specific term Replica unit ZDB specific term See also replica storage pool Restore session Rman Oracle specific term See Recovery ManagerScan Scanning Scheduler Session keyShadow copy set MS VSS specific term See also shadow copy See split mirror backup Split mirror backup EMC SymmetrixSee ZDB tape backup Shared disks Split mirror backup HP StorageWorks Disk Array XP specific termSRD file Sst.conf file Stackers Standard security MS SQL specific termSee also integrated security Storage Group StorageTek ACS library Symmetrix Command-Line Interface System Backup to Tape Oracle specific termSymmetrix CLI Database File System databases Sybase specific System volume/disk/partition See ZDB disk backupTablespace Target R2 device EMC Symmetrix Terminal Services Windows specific term Transaction backupTransaction backup Sybase and SQL specific term Transaction log backup Transaction log table Sybase specific term TSANDS.CFG file Novell NetWare specific termUnattended operation See lights-out operation User account User disk quotas Volume group Vaulting mediaVerify See also original unit and replica unit Virtual server Volume mountpoint Windows specific term See Microsoft Volume Shadow Copy service VxFSVxVM Veritas Volume Manager Windows Configuration backup See zero downtime backup ZDB XCopy engine direct backup specific termXbsa interface Informix specific term See also zero downtime backup ZDB ZDB part of the IDB ZDB specific term Glossary Index Index 626 Bdacc 633 See Centralized Media Management Database 340 See IDB 440 Preparation, Windows NT/2000 client 111 116 618 Limiting port range, firewall environment Index 149 NDS 622 Index 174 Index Scsi ID NT Configuration Use Shadow Copy, object specific option Index VSS XCopy engine, 39