Troubleshooting

 

Troubleshooting Backup and Restore Sessions

Action

1. Before you start a restore erase the disk image on the Data Protector

 

client with the disk image being restored by entering the following

 

commands:

 

prealloc null_file 65536

 

dd if=null_file of=<device_file>

 

where <device_file> is a device file for the disk image being

 

restored.

 

2. Start the restore.

 

Data Protector Fails to Start a Scheduled Session

 

The scheduled sessions no longer run

 

The scheduled sessions no longer run since the Data Protector system

 

account, which is supposed to start scheduled sessions, is not in the

 

Admin user group on the Cell Manager.

 

This account is added to the Data Protector Admin group on the Cell

 

Manager at installation time. If this is modified and the permission for

 

this account is removed, or if the service account changes, the scheduled

 

sessions no longer run.

Action

Add the Data Protector account to the Admin user group on the Cell

 

Manager.

 

The session fails and Data Protector issues the session status No

 

licenses available.

 

A backup session is started only after Data Protector has checked the

 

available licenses. Otherwise, the session fails and Data Protector issues

 

the session status No licenses available.

Action

Obtain information on available licenses by clicking the Help menu and

 

then About in the Data Protector Manager.

 

Request new licenses and apply them to the Data Protector system. See

 

the HP OpenView Storage Data Protector Installation and Licensing

 

Guide for licensing details.

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Chapter 12

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HP B6960-90078 Data Protector Fails to Start a Scheduled Session, Scheduled sessions no longer run, Licenses available