HP B6960-90078 manual Name resolution fails when using DNS or Lmhosts

Troubleshooting

Troubleshooting Data Protector Installation

Name Resolution Problems when Installing the

Windows Cell Manager

During the installation of the Data Protector Cell Manager on Windows, Data Protector detects and warns you if the DNS or the LMHOSTS file is not set up as required. In addition, Data Protector notifies you if the TCP/IP protocol is not installed on your system.

	Name resolution fails when using DNS or LMHOSTS
	If the name resolution fails, the “error expanding hostname” message
	is displayed and the installation is aborted.
	• If you encounter resolution problems when using DNS, you get a
	warning message about your current DNS configuration.
	• If you encounter resolution problems when using LMHOSTS file, you
	get a warning message to check your LMHOSTS file configuration.
	• If you have not configured either DNS or LMHOSTS, you get a
	warning message to enable the DNS or the LMHOSTS resolution in
	the TCP/IP properties dialog.
Action	Check your DNS or LMHOSTS file configuration or activate it. Refer to
	“Hostname Resolution Problems” on page 565.
	The TCP/IP protocol is not installed and configured on your
	system
	If the TCP/IP protocol is not installed and configured on your system, the
	installation is aborted.
	Data Protector uses the TCP/IP protocol for network communications; it
	must be installed and configured on every client in the cell.
Action	Check the TCP/IP setup. For detailed steps, refer to the online Help
	index keyword “checking, TCP/IP setup”.

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