Troubleshooting

Troubleshooting Data Protector Installation

Name Resolution Problems when Installing the

Windows Cell Manager

During the installation of the Data Protector Cell Manager on Windows, Data Protector detects and warns you if the DNS or the LMHOSTS file is not set up as required. In addition, Data Protector notifies you if the TCP/IP protocol is not installed on your system.

 

Name resolution fails when using DNS or LMHOSTS

 

If the name resolution fails, the “error expanding hostname” message

 

is displayed and the installation is aborted.

 

• If you encounter resolution problems when using DNS, you get a

 

warning message about your current DNS configuration.

 

• If you encounter resolution problems when using LMHOSTS file, you

 

get a warning message to check your LMHOSTS file configuration.

 

• If you have not configured either DNS or LMHOSTS, you get a

 

warning message to enable the DNS or the LMHOSTS resolution in

 

the TCP/IP properties dialog.

Action

Check your DNS or LMHOSTS file configuration or activate it. Refer to

 

“Hostname Resolution Problems” on page 565.

 

The TCP/IP protocol is not installed and configured on your

 

system

 

If the TCP/IP protocol is not installed and configured on your system, the

 

installation is aborted.

 

Data Protector uses the TCP/IP protocol for network communications; it

 

must be installed and configured on every client in the cell.

Action

Check the TCP/IP setup. For detailed steps, refer to the online Help

 

index keyword “checking, TCP/IP setup”.

Chapter 12

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HP B6960-90078 Name resolution fails when using DNS or Lmhosts, TCP/IP protocol is not installed and configured on your