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HP B6960-90078 Description of Common Problems, Chapter, Description of Common Problems

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Troubleshooting

Description of Common ProblemsDescription of Common Problems

If you have problems with Data Protector, find the problem area listed below that most closely matches the problem you are having:

•Networking and Communication, on page 565

•Service Startup, on page 569

•Device Usage, on page 574

•Starting Backup and Restore Sessions, on page 580

•User Interface Startup, on page 590

Certain functionality of Data Protector is subject to particular license requirements. Refer to the HP OpenView Storage Data Protector Installation and Licensing Guide for more information on licensing.

564	Chapter 12

Contents

HP OpenView Storage Data Protector Administrator’s Guide Legal Notices Trademark Notices Page 1. Introducing Data Protector 2. Configuring and Using Backup Devices 3. Configuring Users and User Groups 4. Managing Media 5. Backup Page 6. Restore 7. Monitoring, Reporting, Notifications, and the Event Log 8. Manager-of-ManagersEnvironment 9. Managing the Data Protector Internal Database 10. Disaster Recovery Page 11. Customizing the Data Protector Environment 12. Troubleshooting Page 13. Integrations with Other Applications 14. ADIC/GRAU DAS and STK ACS Libraries A. Further Information Glossary Index Printing History Page Conventions Page Contact Information Page Data Protector Documentation HP OpenView Storage Data Protector Concepts Guide HP OpenView Storage Data Protector EMC Symmetrix Integration Guide HP OpenView Storage Data Protector EVA/VA/MSA Integration Guide HP OpenView Storage Data Protector Integration Guide for HP OpenView HP OpenView Storage Data Protector MPE/iX System User Guide OpenView Operations HP OpenView Storage Data Protector Software Release Notes Page In This Book Organization Chapter Appendix A Glossary Introducing Data Protector In This Chapter The Data Protector Cell Environment The Data Protector Cell Environment cell clients backup devices Data Protector Internal Database (IDB) How a Backup Session Works How a Restore Session Works Page Using the Data Protector User Interface Using the Data Protector User Interface HP OpenView Storage Data Protector Graphical User Interface Graphical User Interface Starting GUI on Platforms UNIX Platforms xomni xomnicellmon xomnimm xomnimonitor xomnirestore xomniinstrec Elements of the Data Protector Graphical User Interface Context List Context List Scoping Pane Scoping Pane Results Area Results Area Results Area Navigation Tabs The Command-LineInterface Data Protector Online Resources Help Topics Help Navigator Online Documentation Data Protector on the Web Using the Online Manuals Using Microsoft Management Console (MMC) snap-in OB2_Snap OB2_Snap Page Overview of Tasks to Set Up Data Protector Overview of Tasks to Set Up Data Protector Page Configuring and Using Backup Devices Page Page Configuring Backup Devices Configuring Backup Devices UNIX Systems Robotics Drivers Cartridge Memory Page What Are Standalone Devices How to Configure Configuring Standalone Devices Specifying Device Type and Name Configuring Device Chains device chains Page Configuring File Devices Configuring File Devices What Are File The Recommended Segment Sizes for Specific Device File Sizes File size (GB) Segment size (MB) Handling Mount Requests IMPORTANT File Devices Specifying a Pathname for a File Device Configuring Library Devices Configuring Library Devices What Are Library Slot Number Drive Index Drive SCSI Drive Index to SCSI Address Mapping a Library Device What’s Next Configuring Libraries with Multiple Systems Prerequisites How to Configure Libraries with Multiple Systems Configuring Libraries with Multiple Systems Page Configuring Magazine Devices Configuring Magazine Devices Magazine magazine a Magazine Device Configuring Stacker Devices Configuring Stacker Devices What Are Stacker a Stacker Device Stacker Device Management Backup and Restore with Stacker Devices Configuring a Library for Mixed Media Configuring a Library for Mixed Media Configuring Devices for Direct Backup Configuring Devices for Direct Backup Backup Device Auto-detection XCopy Engine Configuration Procedure Configuring Standalone Devices Configuring SCSI-IILibraries Configuring XCopy Engines Configuring the libtab File Support of New Devices Support of New Devices Using Several Drive Types in a Library Using Several Drive Types in a Library Same Density Setting Different Media Pools (on UNIX Page Shared Devices in the SAN Environment Shared Devices in the SAN Environment What Is a SAN Key Concepts Page Using FC-AL SANs with LIP Locking Devices Used Exclusively by Data Protector Direct Library Access Concept Indirect Library Access Concept Configuration Overview Configuration Goals SAN Environment Configuration Configuration Methods Device Autoconfiguration Limitations Configuration Using the SANconf Tool Manually Configuring the Library Configuring the Library Robotics in a Cluster Manually Configuring the Devices (Drives) Configuring Drives Device Locking for Drives Environment Conditions Required Action Defining Lock Names Setting Advanced Options Summary of Device Definitions Using Lock Names Enabling Direct Access Selecting Direct Access Manually Configuring the libtab Files file on zala file on oda file on donat Shared Devices and MC/ServiceGuard Configuration Basics Creating the ATS Configuration Files Configuring Drives Floating Drives How to Configure a Floating Drive Static Drives How to Configure a Static Drive Drive Cleaning Drive Cleaning Conditions for Automatic Cleaning Configuring Automatic Drive Cleaning Enabling Dirty Drive Detection Configuring a Slot for Cleaning Tape Testing the Drive Cleaning Configuration Testing the Busy Drive Handling Busy Drive Handling Abort Eject Eject to mail slot Activating Barcode Support Activating Barcode Support Page Activating Cartridge Memory Support Activating Cartridge Memory Support Page Disabling a Backup Device Disabling a Backup Device How to Disable a How to Restart the Deviceoption Page Removing a Backup Device How to Remove a Backup Device Removing a Backup Device Renaming a Backup Device How to Rename a Backup Device Renaming a Backup Device Device Locking Device Locking Internal Locking Locking When a Mount Request Is Issued How to Lock a Device Concurrency, Segment Size, and Block Size Device Concurrency, Segment Size, and Block Size Streaming Changing Concurrency Page Figure 2-14Device Properties Dialog Box: Concurrency Segment Size Changing the Number of Buffers Block Size Before Changing Block Size in Data Page Configuring Users and User Groups Page Data Protector User Rights Data Protector User Rights Clients configuration User configuration Device configuration Media configuration Start backup specification Save backup specification Back up as root Switch session ownership Monitor Start restore Restore to other clients Restore from other users Restore as root See private objects Predefined Data Protector User Groups User Rights Admin Operator User Page Adding or Deleting a User Group Adding or Deleting a User Group Adding a User Group Adding New User Groups Deleting a User Group Adding or Deleting a User Adding or Deleting a User Adding New Users Modifying a User Modifying a User Changing User Properties Moving a User to Another User Group Changing User Group Rights Changing User Group Rights Example User Configurations Example User Configurations Allowing Users to Restore Their Own Files When to Use This Policy What Needs to Be Page Page Managing Media Page Overview of Data Protector Media Management Overview of Data Protector Media Management •Support for media vaulting, also known as archiving or off-sitestorage How the Media Pool Relates to Other Components Media Life Cycle Page Creating a Media Pool Creating a Media Pool What Is a Media Pool What Is a Free Default Media Properties of a Media Pool Pool Name Description Media Type Media Allocation Unformatted media first Use free pool Media Usage Policymedia Appendable Magazine Support Media Condition Factors Medium valid for Maximum number of overwrites Adding Media to a Media Pool Adding Media to a Media Pool How to Add the Unused Media How to Add Used Labeling Media Formatting Media What Is Formatting Media When to Format Recognition of How to Format Media Cartridge Memory Data Initialization Reformat Cartridge Memory Reformat for Specific Slot Formatting Media in a Magazine How to Format a Full Magazine Single Medium in a Recognizing Other Data Formats Recognized Data Protector Media Format Categories Media Format Data Protector Behavior Enabled Recognition How to Import Media Importing Media Import Multiple Media Importing the Catalog from Media How to Import the Catalog from Import Catalog Importing Media in a Magazine Device How to Import All Import Magazine How to Import a Single Medium into a Magazine Appending Backups to Media Appending Backups to Media Limitation Appendable: • Appendable on incrementals only: The first medium used in a Page Using a Pre-AllocationList of Media for Backup Using a Pre-AllocationList of Media for Backup pre-allocation list Preallocating Selecting Media for Backup media allocation Media Selection How Media Are Selected for Backup Allocation Allocate Data Protector Selection Order Policy Setting Data Protection for Media Recycling Media Recycling Media How to Recycle Moving Media to Another Pool Moving Media to Another Pool How to Move Media to Another Pool Moving Media Exporting Media from Data Protector What Is Exporting When to Export How to Export What Is a Modifying Media Locations What Is a Description Media Label Modifying Media Descriptions Modifying Media Descriptions How to Modify a Media Description Using Cartridge Memory Verifying Data on a Medium What Is Verifying When to Verify How to Verify Data on a Medium Scanning Media in a Device What Is Scanning When to Scan the How to Scan Media in a Device List Cartridge List Cartridge Memory for Specific Slots Checking the Condition of a Medium Checking the Condition of a Medium Information on Media Selection of Backup Media List Factors Influencing the Condition of Media media condition factors Device Error and Statuses of Media and Media Pools Good Fair Poor Changing How Media Condition Is Calculated The Media Condition Property Page Searching for and Selecting a Medium Searching for and Selecting a Medium How to Search for and Select Media Entering a Medium into a Device Entering a Medium into a Device How to Enter Media into a Ejecting a Medium from a Device Ejecting a Medium from a Device Bulk Eject of Predefined Eject of How to Eject Scheduled Eject of Media Notification on Mail Slots Full Page Vaulting Media Vaulting Media What Is Vaulting vault Vaulting and Data Implementing Configuring Vaults Moving Media to a Vault Restoring from Media in a Vault Page Copying Media Copying Media What Is Media Copying How to Copy source Moving Copies Exporting Copies Restoring from a Copy Automated Media Copying What Is Automated Media Copying post-backupmedia copying and scheduled media copying What Is Selection and Use of Devices Destination Pool of the Copies Data Protection of Detection of Write-ProtectedMedia Using Different Media Format Types Using Different Media Format Types Modifying Views in the Media Management Window Modifying Views in the Media Management Window Page 5 Backup Page Configuring a Backup Configuring a Backup backup specification backup object backup session Backup Session Creating a Backup Specification Key Points Example of Creating a Backup Specification Create New Backup Dialog Box Source Page of the Backup Wizard Device Page of the Backup Wizard Backup Object Summary Page Final Page of the Backup Wizard Backing Up UNIX Systems Backing Up UNIX Systems Backing Up UNIX Filesystems Selecting Specific Files or Directories How to Back Up UNIX Files Backing Up Clients Using Disk Discovery How Are Disks disk discovery Discovered When to Use Disk Selecting an Entire Client to Be Backed Up Backing Up Disks Using NFS What Is NFS NFS Environment When to Use NFS Backing Up UNIX Disks as Disk Image Objects What Is a Disk disk image backup Image Backup Page Backing Up Windows Systems Backing Up Windows Systems Backing Up Filesystems (Logical Disk Drives) Selecting Backup Objects What Is Backed What Is Not Backed Up private exclusion list NTFS Features reparse points volume mount points, Single Instance Storage (SIS), and directory Reparse Points directory junctions Single Instance Storage (SIS) Sparse Files Manual Definition of Multiple Disk Agents Specifying Objects Using Manual Add Backing Up CONFIGURATION Windows NT CONFIGURATION Figure 5-10Windows NT CONFIGURATION 2000/XP/Server System State Figure 5-11Windows 2000/XP/Server 2003 CONFIGURATION Backing Up Backing Up the Windows 2000/XP/Server 2003 System State Figure 5-12System State on Windows 2000/XP/Server Backing Up the Windows Registry Figure 5-13Backing Up the Windows Registry Backing Up WINS, DHCP, and DNS WINS, DHCP, DNS Servers WINS Server Backing Up the Windows 2000/XP/Server 2003 Services Backing Up Windows 2000/XP/Server 2003 Services Page Backing Up the DFS Backing Up a Remote Storage Service Database Backing Up Windows User Profiles, Event Logs, and User Disk Quotas User Profiles Event Logs User Disk Quotas Backing Up Windows Clients Using Disk Discovery How to Perform a Selecting the Client When to Use Shared Disks Backup Backing Up Windows Shared Disks Page Setting the User Account for the Data Protector Inet Service Figure 5-16Inet Logon Option on Windows NT Figure 5-17Inet General Property Page on Windows 2000/XP/Server Figure 5-18Inet Logon option on Windows 2000/XP/Server What Is a Disk Image Backup Backing Up Windows Disks as Disk Image Objects How to Specify a Disk Image Section Where to Find a Disk Number Page Page Backing Up Novell NetWare Systems Backing Up Novell NetWare Systems Backing Up Novell NetWare Filesystems (Volumes) How to Back Up a Novell NetWare System Page moved files What Is Included in an Incremental Backup Backing Up CONFIGURATION Page How Are Disks Discovered How to Perform a NetWare Client Backup Client Backup with Disk Discovery Backing Up NetWare Directory Services (NDS) Backing Up NDS Adding NDS Objects to a Backup Specification The Mountpoint Configuration File TSANDS.CFG Backing Up OpenVMS Systems Backing Up OpenVMS Systems Backing Up OpenVMS Filesystems How to Back Up an OpenVMS System Page Page Backing Up in a Direct Backup Environment Backing Up in a Direct Backup Environment Restore Backup Specification Configuration Procedure Backing Up Rawdisks Backing Up Oracle8i Online and Offline Starting Direct Backup Using the CLI Scheduling Unattended Backups Scheduling Unattended Backups Scheduling Conflicts Planning Your Policies Starting Backups on Specific Dates Backups on Specific Dates Starting Periodic Backups Predefined Backup Schedules Fortnightly full Monthly full How to Use a Predefined Schedule Skipping Backups During Holidays Configuring Backup Options When Scheduling Backups How to Set Schedule Backup Running Consecutive Backups Selecting a Backup Type: Full or Incremental Selecting a Backup Type: Full or Incremental Backup Types Incr Incr1 Incr2 Relative Referencing of Backup Runs How to Read Table • Examples: How to Select the Backup Type Backup Type and Using Backup Templates Data Protector Default Backup Templates Blank Backup Templates Options Offered by Templates Figure 5-22Options Offered by Templates Destination Backup specification Filesystem Force to defaults Using a Backup Template When Creating a New Backup Specification Figure 5-23Using Templates When Creating New Backup Specifications Applying a Backup Template Figure 5-24The Apply Template Dialog Box Integration Creating a New Template Figure 5-25Creating a New Template Modifying an Existing Template Page Groups of Backup Specifications Groups of Backup Specifications USER_FILES SERVERS_DR END_USER Figure 5-26Example of Backup Specification Groups How to View and Create Groups How to Save a Specification in a How to Delete a Using Backup Options Using Backup Options Load balancing, Ownership pre post-exec Page Backup Options Most Frequently Used Backup Options Data Protection: Specifying How Long Data Is Kept on the Media Backup Options: Protection Figure 5-29Backup Object Properties - Options: Protection Catalog Protection: How Long Info Is Kept in the Database Logging: Changing Details About Data Stored in the Database Log All Log Files Log Directories No Log Load Balancing: Balancing the Usage of Backup Devices What Is Load When to Use Load Balancing When Not to Use Load Balancing How Are the Page Ownership: Who Will Be Able to Restore Who Is a Backup Session Owner Who Can Restore a Private Object List of Data Protector Backup Options Backup Specification Options Setting Options for aBackup Specification Available Backup Backup Specification Options - General and Other Load Balancing Ownership Pre-Exec Post-Exec Reconnect Broken Connections Object Options Setting the Figure 5-31Filesystem Options Setting the Disk Image Options Figure 5-32Disk Image Options Setting the Object Specific Options Windows filesystem Object Properties - General and Trees/Filters UNIX filesystem disk image Figure 5-34Object Properties - General and Disk Image Options Allow Fallback Backup Files of Size Backup POSIX Hard Links as Files Catalog Protection Same as data protection None Until Days Encode Expand Sparse Files Lock Files During Backup Logging Log Directories Open Files Number of retries Time out Protection (Data Protection) Permanent Report Open Locked Files As (Windows-SpecificOption) Software Compression Uncompress NetWare Compressed Files (Novell Netware Specific) Use Shadow Copy User Defined Backup Variables Figure 5-35User Defined Variables Device Backup Options CRC Check Concurrency Media Pool Prealloc List Pre- and Post-ExecCommands Backup Specification Specific Backup Object Figure 5-36Pre- and Post-ExecControl Flow Pre- and Post- Exec Commands on Windows Systems How to Write the Commands Pre- and Post-ExecCommands for a Backup Specification How to Specify the Filename or Pathname Environment Variables RESTARTED SMEXIT SESSIONID SESSIONKEY SMEXIT VALUES Page Pre- and Post-ExecCommands for a Specific Backup Object Environment Variables BDACC Page Pre- and Post- Exec Commands on UNIX Systems How to Write the Commands Pathname Page Page Page Page Managing Failed Backups Managing Failed Backups Setup Notification Checking Failed Backups Warnings When Backing Up System Disks Preventing Backup Failure Enabling Wake ONLAN Support Wake ONLAN Restarting Failed Backups 6 Restore Page Restoring Your Data What You Need to Do to Perform a Restore Other Settings Restoring Your Data Standard Restore Procedure Selecting Your Data for Restore Selecting Data for Restore Selecting a Backup Version Handling File Conflicts Specifying Restore Location Setting Restore Options Restoring Under Another Device Finding Needed Media Previewing and Starting a Restore Aborting a Restore Restoring Disk Images Disk Image Objects Restoring Your Data to a Shared Disk How to Restore to a Shared Disk Restoring UNIX Systems Restoring UNIX Systems What Is Restored Restoring Regular Restoring VxFS Restoring Restoring Windows Systems Windows Filesystem Restore Limitations How to Read This Table Windows Files and Directories Restoring Shared Disks Restoring the Windows CONFIGURATION Restoring Windows CONFIGURATION Restoring the SysVol Restoring the Windows 2000/XP/Server 2003 System State Selecting System State Items Restoring the Windows Registry Restoring Windows 2000/XP/Server 2003 Services Active Directory Active Directory Restore Modes Certificate Services Restore Remote Storage Service Restore Restoring DFS Restoring Windows User Profiles and Event Logs Deleted User Restoring Windows TCP/ IP Services configured as a WINS Server, a DHCP Server, or a DNS Server, you Restoring Novell Netware Filesystems Restoring Novell Netware Filesystems Restoring Namespace Information and Volume Space Restrictions Restoring File Ownerships and Trustees Restoring the Novell NetWare CONFIGURATION Restoring the NetWare Configuration Restoring Novell NDS Restoring NDS Schema and NDS Troubleshooting Restoring OpenVMS Filesystems Restoring OpenVMS Filesystems What is Restored Page Page Restore Options Restore Options List of Restore Options General Restore Target Client Omit Deleted Files Page Restore Sparse Files Lock Files During Restore Restore Time Attributes Restore Protection Attributes Pre- and File Conflict Keep Most Recent Handling Options No Overwrite Overwrite User Defined Restore Variables Restore Techniques Restore Techniques Restoring Files to Different Paths Different Location for an Object for Individual Files Restoring Files in Parallel What Is Parallel Restore Restoring Files in Parallel How to Run a Parallel Restore When to Restore Directly from Media Viewing Files Not in the IDB How to Restore Directly from Restoring Files in Use Restoring by Query Restore by Query When to Restore by Query How to Restore by Query Skipping Files for Restore How to Skip Files for Restore Figure 6-11Matching Files for Restore Restoring Files and Directories Manually How to Add Files and Directories Manually Page Monitoring, Reporting Notifications, and the Event Log Page Monitoring Sessions Monitoring Sessions Viewing Currently Running Sessions Viewing Finished Sessions Responding to Mount Requests Page Aborting Running Sessions Changing the Amount of Messages Shown Page Monitoring Several Cells Simultaneously Monitoring Several Cells Simultaneously Data Protector Reporting Data Protector Reporting Reporting Report Groups Starting Reports Reports on Report Formats Report Send Methods Report Types Report Types Backup Specification Reports Backup Specification Reports Page Configuration Reports Configuration Reports IDB Reports IDB Reports Page Page Pools and Media Reports Pools and Media Reports Page Sessions in Timeframe Reports Sessions in Timeframe Reports Page Single Session Report Single Session Reports Report Formats Page Report Send Methods Report Send Methods Email Send Method Creating a New Microsoft Exchange Profile Broadcast Message Send Method Log to File Send Method SNMP Send Method Page External Send Method Configuring Reports Using the Data Protector GUI Configuring Reports Using the Data Protector GUI Configuring Report Groups and Adding Reports Examples Page Page Running Reports and Report Groups Using the Data Protector GUI Running Reports and Report Groups Using the Data Protector GUI Running Individual Reports Running Report Groups Running Reports and Report Groups Using the Command-LineInterface Running Reports and Report Groups Using the Command-LineInterface A Session Flow Report A Media Statistics Report A Device Flow Report What Are Notifications Configuring Notifications Data Protector Notifications Notification Types Data Protector Notifications Page Page Explanation of Some Notifications Alarm Database Purge Needed Database Space Low Health Check Failed User Check Failed End of Session Notification Send Methods Email Send Method Broadcast Message Send Method Log to File Send Method SNMP Send Method Page External Send Method Use Report Group Send Method Data Protector Event Log Send Method Configuring Notifications Page Configuring Reports and Notifications on the Web Configuring Reports and Notifications on the Web Copying Data Protector Java Programs to the Web Server Restricting Access to Web Reporting Generating the Reports Configuring Report Groups Data Protector Event Log Event Log Deleting Event Log Contents Data Protector Event Log The Event Log Message Page 8 Manager-of-Managers Environment Page Manager-of-Managers Manager-of-Managers Centralized management of all tasks Centralized Media Management Database Centralized licensing Configuring the Manager-of-Managers Configuring the Manager-of-Managers Setting Up MoM Manager Importing Data Protector Cells virtual server name Adding a MoM Administrator Restarting Data Protector Services MC/ServiceGuard Page Centralized Media Management Database (CMMDB) Centralized Media Management Database (CMMDB) The Central Media Management Database Configuring a Centralized Media Management Database Configuring a Centralized Media Management Database the CMMDB Configuring the CMMDB on the MoM Manager Configuring the CMMDB on the Client Cell Page Why Use Centralized Licensing Licensing Centralized Licensing Setting Up Centralized Licensing USED AVAILABLE TOTAL ALLOCATED Releasing Page Moving Licenses in the MoM Environment Enterprise Before the Reorganization Reorganization of Deactivating Centralized Licensing Deactivation Working with a MoM Environment Importing a Cell Manager Exporting a Cell Manager Working with a MoM Environment Importing and Exporting Data Protector Cells Moving Client Systems Among Cells Moving Clients How to Distribute the MoM Configuration Distributing the MoM Configuration Configuring Data Protector Users Managing Devices and Media for a Specific Cell Restoring, Monitoring, and Reporting in an Enterprise Environment Restoring, Monitoring, and Reporting in an Enterprise Environment Managing the Data Protector Internal Database Page About the Data Protector Internal Database About the Data Protector Internal Database What Is the Data Protector Internal Database (IDB) Why Is the IDB The IDB Architecture IDB Architecture Page Page Configuring the IDB Configuring the IDB General Procedure Allocating Disk Space for Future Use How Much Disk Space Is Needed What to Plan for in Advance Preparing for IDB Recovery Robustness Considerations Recommendations • to Optimize Robustness The IDB Directories Location of IDB Directories on Windows IDB Location on Windows Location of IDB Directories on UNIX Location on UNIX Recommended Location of IDB Directories Relocating the IDB Directories Page Creating an Additional Copy of the IDB Recovery File Creating or Relocating DC Directories Creating a DC Directory Relocating a DC Creating a DC Directory Why Enable guided Transaction Logs autorecovery Disk Space Configuring the Database Backup the IDB Backup Recommended IDB Backup Selecting the Internal Database Object What Happens During the IDB Disabling the Automatic Check Before Backup The Check Internal database Option (enabled by default) Configuring the Database Reports and Notifications IDB Reports IDB Purge Preview IDB Size IDB Notifications Low Database Space Purge Needed Maintaining the IDB Page IDB Maintenance Tasks Situation Which Task Can Reference You Perform Reducing the IDB Growth How to Reduce the IDB Growth When Does the Change Take Effect Changing Logging Level and Catalog Protection Settings Reducing the IDB Size IDB Size Changing Catalog Protection for a Session Changing Catalog Protection for an Object Purging Obsolete Filenames How to Purge Obsolete IDB Extending the Database Size Creating New DC Directories Creating New fnames.dat Files Files How to Create fnames.dat Files Files Checking the Database Size How to Check IDB Size Figure 9-10Checking the Size of the fnames.dat File (CDB Part) Checking the Consistency of the Database Check of the core part of the IDB Filenames Extended Moving the Database to a Different Cell Manager Page Restoring the IDB Restoring the IDB to a Temporary Directory Moving the IDB to the Original Location On an UNIX Cell On a Windows Cell Page Recovering the IDB Recovering the IDB When Is Recovery Needed Complete Overview of IDB Recovery Methods The Most Convenient Omitting (Removing) Corrupted IDB Identifying the Level of Database Corruption IDB Corruption Levels Figure 9-11IDB Corruption Levels How to Identify the Corruption Level Performing Guided Autorecovery Recovery Procedure Handling Minor Database Corruption in the DCBF Part Recovering if DC Binary Files Are Corrupted Handling Major Database Corruption in the Filenames Part Recovering the IDB Using IDB Recovery File and Changed Device Page Recovering the IDB Without the IDB Recovery File Page Recovering the IDB from a Specific IDB Session Page Replaying IDB Transaction Logs How to Replay Recovering the IDB to a Different Disk Layout Page Updating the IDB by Importing Media Page 10 Disaster Recovery Page Introduction Introduction Supported Disaster Recovery Methods and Operating Systems Page computer disaster Computer Disaster What Is an Original Original system Page What is Online Recovery What is Offline What is Local/Remote The Recovery Preparing for a Disaster Recovery Preparing for a Disaster Recovery Planning 1.Plan 2.Prepare for recovery System Recovery Data (SRD) 3.Perform recovery procedures Consistent and Relevant Backup How to Create a Consistent and Relevant Backup Updating the System Recovery Data (SRD) What Is SRD How to Update SRD Using SRD Update Wizard omnisrdupdate omnidb -session -latest hostname computer2, type omnisrdupdate -session 2002/05/02-5 -hostcomputer.company.com -locationa: -location \\computer2\SRDfiles Using a Script Page Assisted Manual Disaster Recovery of a Windows System Assisted Manual Disaster Recovery of a Windows System Requirements Preparation It is too late to prepare for a disaster recovery once a disaster has occurred Page drsetup diskettes How to Determine the Filesystem Type from the SRD File Type number Page Page Page Page Page Disk Delivery Disaster Recovery of a Windows Client Disk Delivery Disaster Recovery of a Windows Client Page Disk Delivery Disaster Recovery Page Enhanced Automated Disaster Recovery of a Windows System Enhanced Automated Disaster Recovery of a Windows System DR OS image file P1S disaster recovery CD ISO image Page Figure 10-1Verifying the Default Block Size Disk and Partition DR Image File image Figure 10-2WinFS Options Tab Phase 1 Startup Phase 1 Startup file File (P1S) disaster recovery CD Page EADR of a Windows Client Page One Button Disaster Recovery of a Windows System One Button Disaster Recovery of a Windows System Page Figure 10-3Verifying the Default Block Size OBDR Backup Modifying an OBDR Procedure Page Page Automated System Recovery Automated System Recovery Hardware Hard Disk Drives Figure 10-4Verifying the Default Block Size Creation of ASR Set Page Local Devices ASR Procedure Restoring the Data Protector Cell Manager Specifics Restoring the Data Protector Cell Manager Specifics Making IDB consistent (all methods) Enhanced Automated Disaster Recovery Specifics One Button Disaster Recovery Specifics Automated System Recovery Specifics Advanced Recovery Tasks Advanced Recovery Tasks Restoring the Microsoft Cluster Server Specifics Possible Scenarios Disaster Recovery of a Secondary Node Disaster Recovery of the Primary Node Merging P1S files of all nodes for EADR mmerge p1sA_path ... p1sX_path _path Page Page Restoring Hard Disk Signatures On Windows Restoring Internet Information Server (IIS) Specifics Troubleshooting Manual Disaster Recovery of an HP-UXClient Manual Disaster Recovery of an HP-UXClient Concept Golden Image make_tape_recovery make_net_recovery Using Custom Installation Medium Overview Creating a “Golden Image” Steps to Create a Golden Image Page Page Recovery Using a Using System Recovery Tools Creating Recovery Archives Page Recovery From the Backup Tape Network Page Disk Delivery Disaster Recovery of an UNIX Client Disk Delivery Disaster Recovery of an UNIX Client Gathering HP-UXExample Solaris Example Tru64 AIX Creating an Auxiliary Disk Preparing the Page Page Manual Disaster Recovery of an UNIX Cell Manager Manual Disaster Recovery of an UNIX Cell Manager Page Troubleshooting Disaster Recovery on Windows Troubleshooting Disaster Recovery on Windows General Troubleshooting Problem Problems Logging on to the System After Disaster Troubleshooting Assisted Manual Disaster Recovery Drstart reports: “Can not copy <filename>” Troubleshooting Disk Delivery Disaster Recovery “Cannot Find Physical Location of Drives Selected for Disk Delivery” “No Operating System Found” Disk Delivery Disaster Recovery of a Media Agent Client Troubleshooting EADR and OBDR Automatic DR information could not be collected Some Non-criticalErrors Were Detected Blank Screen During Recovery Network is Not Available During Restore Editing the registry incorrectly can result in failed disaster recovery Auto Logon Does Not Work Computer Freezes During EADR Cannot Create a CD ISO Image for EADR of MSCS Page 11Customizing the Data Protector Environment Page Global Options File How to Use Global Options Global Options File Most Often Used Variables Page Using Omnirc Options Using Omnirc Options Locations How to Use Omnirc Options Most Often Used OB2DEVSLEEP: OB2ENCODE: •OB2INCRDIFFTIME and OB2CHECKCHANGETIME: OB2INCRDIFFTIME OB2CHECKCHANGETIME OB2VXDIRECT: OB2PORTRANGE: OB2PORTRANGESPEC: Firewall Support Firewall Support Communication in Data Protector Mechanism Limiting the Range of Port Numbers For a Specific Data Protector Agent Agent Identifiers Using Both Variables Together Port Usage in Data Protector Page Page Page Examples of Configuring Data Protector in Firewall Environments Figure 11-1Configuration Diagram Port Range Settings Example 2: Disk Agent Installed Outside, Other Components Installed Inside a Firewall Figure 11-2Configuration Diagram Page Example 3: GUI Installed Inside, Other Components Installed Outside a Firewall Figure 11-3Configuration Diagram Page Settings on the Cell Manager Example 4: Application Agent and Media Agent Installed Outside, Other Components Installed Inside a Firewall Figure 11-4Configuration Diagram ProcessPort Page Port Range Setting on the Cell Manager 12 Troubleshooting Page Before Calling Your Support Representative Before Calling Your Support Representative Data Protector Log Files Location of Data Protector Log Files Format of Data Protector Log Files Log Files and Their Contents Data Protector Log Files Log File debug.log Ob2EventLog.txt purge.log RDS.log sm.log Upgrade.log (UNIX only) sap.log, oracle8.log Debugging Limiting the Maximum Size of Debugs Circular When to Use Estimating the Ways of Debugging Debugging Using the Data Protector GUI Debugging Using the Trace Configuration File Debugging Using the OB2OPTS Variable Debugging Scheduled Sessions Example of a Modified Schedule -full Debug Syntax Trace File Name trace.log OB2DBGDIR INET Debug on UNIX INET Debug on Windows CRS Debug on Windows CRS Debug in the Microsoft Cluster Environment Sample Debugging Page Page Browsing Troubleshooting Messages Browsing Troubleshooting Messages Figure 12-1Sample Error Message Dialog When You Cannot Access Online Troubleshooting When You Cannot Access Online Troubleshooting Page Description of Common Problems Description of Common Problems Troubleshooting Networking and Communication Troubleshooting Networking and Communication Hostname Resolution Problems Data Protector Components Name Resolution Host A DNS Resolution Problem Checking the TCP/IP setup HOSTS file resolution problem Client Fails with “Connection Reset by Peer” Page Troubleshooting Data Protector Services and Daemons Troubleshooting Data Protector Services and Daemons Problems Starting Data Protector Services on Windows You do not have permission to start the services Changed service account properties A specific service has not been found MMD fails upon starting the CRS service RDS does not work on the Windows TSE Cell Manager Problems Starting Data Protector Daemons on UNIX Stopping Daemons omnisv -stop Raima Velocis server daemon could not be started Raima Velocis server daemon is apparently not running Data Protector Cell Manager daemon could not be started Data Protector Processes Which Processes Run Where, and When Troubleshooting Devices and Media Troubleshooting Devices and Media Cannot Access Exchanger Control Device on Windows 2000/XP/Server Device Open Problem Using Unsupported SCSI Adapters on Windows Medium Quality Statistics Page Medium Header Sanity Check Cannot Use Devices After Upgrading to Data Protector A.05.10 Command Syntax Other Common Problems Troubleshooting Backup and Restore Sessions Troubleshooting Backup and Restore Sessions Filenames Are Not Displayed Correctly in GUI Full Backups Are Performed Instead of Incrementals No previous full backup The description has changed The backup owner is different Unexpected Mount Request for a Standalone Device The media in the device are in a media pool that has the Non The media in the device are not formatted and the media pool to be used has a Strict policy be used has a Loose policy The media in the device are formatted but are different from those in the preallocation list The media in the library are not formatted and the media pool with the media used for backup has a Strict policy The media in the library are formatted but are different from Unexpected Mounted Filesystems Detected Data Protector Fails to Start a Scheduled Session The scheduled sessions no longer run The session fails and Data Protector issues the session status No licenses available Data Protector Backup sessions are not started at all (UNIX-specific) Data Protector Fails to Start an Interactive Session Poor Backup Performance on Novell NetWare Server Data Protector Fails to Start Parallel Restore Media Backup Protection Expiration Troubleshooting Application Database Restores Problems with non-ASCIICharacters in Filenames Troubleshooting Data Protector Installation Troubleshooting Data Protector Installation Problems with Remote Installation of Windows Clients Name Resolution Problems when Installing the Windows Cell Manager Name resolution fails when using DNS or LMHOSTS The TCP/IP protocol is not installed and configured on your system Troubleshooting User Interface Startup Inet Is Not Responding on the Cell Manager No Permissions to Access the Cell Manager Connection to a Remote System Refused on Windows or Novell NetWare Connection to Windows 98 Clients Fails Troubleshooting the IDB Troubleshooting the IDB Problems During the Upgrade of the IDB on Solaris The Cell Manager crashes during the core upgrade The core upgrade runs out of disk space The detail upgrade runs out of memory on the system The detail upgrade runs out of disk space on the system Problems While Running the User Interface IDB is corrupted The IDB Session Manager is not running on the Cell Manager Libraries (Executables) Missing The RDS service/process cannot be started Data Files (Directories) Missing One or several IDB data files or directories are missing Temporary Directory Missing The Data Protector GUI cannot connect to the Cell Manager Problems During Backup and Import The BSM or RSM is terminated during the IDB backup or import session The MMD is terminated during the IDB backup or import session The DC binary files are corrupted or missing Performance Problems The number of IDB objects and IDB objects' sizes are too large MMDB and CDB Are Not Synchronized Page Troubleshooting Reporting and Notifications Troubleshooting Reporting and Notifications Troubleshooting Data Protector Online Help Troubleshooting Data Protector Online Help Troubleshooting Online Help on Windows Troubleshooting Online Help on UNIX Page Check Whether Data Protector Functions Properly Check Whether Data Protector Functions Properly Data Protector Checking and Maintenance Mechanism Maintenance The User Check Failed Notification Overview of Items to Be Checked Check the Data Protector Cell Manager Check whether backups are configured properly Verify the Data Protector installation Inspect the Data Protector log files Run the Notifications Checks Check Other System Resources Page 13Integrations with Other Applications Page Cluster Integrations with Data Protector Cluster Integrations with Data Protector Cluster Concepts and Terminology What Is a Cluster cluster Page package group What is a Package or Group cluster-aware Cluster-AwareDatabases and Applications Microsoft Cluster Server Integration Licensing and Microsoft Cluster Server Microsoft Cluster Server Integration Cell Manager on Microsoft Cluster Server Installation Clients on Microsoft Cluster Server Backing Up Data in a Cluster (MSCS) Backing Up Local Disks Backing Up Shared Disks Managing Cluster-AwareBackups Page Figure 13-3Advanced Backup Specification Options-Clustering Do not Restart Backups At Failover Restart Backup of Failover of Application Other Than Data Protector Aborting All Running Sessions Aborting Running Sessions Based on a Logical ID If a specific Data Protector GUI Command Line Aborting Sessions Based on Elapsed Session Time To balance the Temporarily Disabling Backup Sessions To balance the load after MC/ServiceGuard Integration Licensing and MC/ServiceGuard MC/ServiceGuard Integration Cell Manager on MC/ServiceGuard Prerequisites for Configuration Configuring the Primary and Secondary Cell Managers Primary Cell Page Secondary Cell Page Configuring the Cell Manager Package Configuring Data Protector Package Modifying the Configuration File Modifying the Control File Page Clients on MC/ServiceGuard Installation Configuration Backing Up Data in a Cluster (MC/SG) About Backing Up Database Applications Veritas Cluster Integration Veritas Cluster Integration Clients on Veritas Cluster Page Novell NetWare Cluster Integration Novell NetWare Cluster Integration Clients on Novell NetWare Cluster Backing Up Shared Cluster Pools Data Source Integration (DSI) Data Source Integration (DSI) What Is DSI What Can You Measure Overview of sdlcomp obdsi.spec OmniBack.log OmniBack /opt/perf/bin/mwa stop DATASOURCE=OMNIBACKII LOGFILE=/etc/opt/omni/dsi/OmniBack.log obdsi.ksh | /opt/perf/bin/dsilog OmniBack.log OMNIBACKII Application Response Measurement (ARM) Integration What Is the ARM Integration How to Install the ARM Transactions Transaction Name Additional Transaction Information ManageX Integration ManageX Supported Access Points for System and Management Applications Access Points for System and Management Applications Introduction Data Protector Access Points SNMP Traps •Enterprise Event ID •Generic Event ID •Specific Event ID •Variables Data Protector SNMP Traps Format MIB ID Windows Application Log Examples Verifying Data Protector Processes omnisv -status Data Protector Health Check Failed Notification Getting the Results of the Last Night’s Backup omnirpt -reportlist_sessions -timeframe24 24 -html -logreport.html 14ADIC/GRAU DAS and STK ACS Libraries Page ADIC/GRAU DAS and STK ACS Integrations ADIC/GRAU DAS and STK ACS Integrations Who Uses the ADIC/GRAU DAS or STK ACS Page Configuration Basics Choosing the Direct or Indirect Library Access Configuration Media Management Basics resident non-resident Tracking Media tar foreign Initializing Other Support Additional Media Management Tips The ADIC/GRAU DAS Library Device The ADIC/GRAU DAS Library Device Connecting Library Drives Preparing for Installation Page Installing the DAS Media Agent Installing the DAS Media Agent on a Windows System Remote Installing the DAS Media Agent on a 32-bit HP-UXSystem Page Installing the DAS Media Agent on an AIX System Using the Data Protector GUI Using Data Protector to Configure Drives Using Data Protector to Configure the ADIC/GRAU Library and Drives Using Data Protector to Access the ADIC/GRAU Library Searching for a Medium Entering Media Ejecting Media Adding Media to a Media Pool Initializing Media Initializing Individual Media Initializing Multiple Media in a Library Querying the ADIC/GRAU DAS Server Verifying Media Scanning Media Modifying Media Attributes Moving Media Getting Information about Media Recycling Media Removing Volsers Exporting Media Importing Media The STK ACS Library Device The STK ACS Library Device Direct Access to the Library: Installation and Configuration STK ACS-Specific Installing the ACS Media Agent to Use the StorageTek Library Installing the ACS Media Agent on a Windows System Page Page Installing the ACS Media Agent on a 32-bit HP-UXSystem Page Using Data Protector to Configure the STK ACS Library Using Data Protector to Configure the STK ACS Library and Drives Using Data Protector to Access the STK ACS Library Searching for Media Page Page Page Page Page Querying the STK ACSLM Host Removing Media Page Page Troubleshooting Library Installation and Configuration Troubleshooting Library Installation and Configuration Installation Steps GRAU CAPs How to Use uma Utility Page Page Further Information In This Appendix In This Appendix A-2 Backing Up and Restoring UNIX Specifics Backing Up and Restoring UNIX Specifics VxFS Snapshot What Is VxFS snapshot VxFS Backup Pre- and Post- exec Script Templates Example A-1Pre- exec Script Template A-4 Example A-2Post- exec Script Template A-5 A-6 Data Protector Commands Data Protector Commands A-7 Performance Considerations Performance Considerations The Infrastructure Network Versus Local Backups and Restores Datastream Local Datastream High Performance Hardware Other Than Devices Using Hardware in Parallel A-9 Configuring Backups and Restores Device Streaming Block Size A-10 Hardware Compression Full and Incremental Backups A-11 Image Backup Versus Filesystem Object Distribution to Media Miscellaneous Performance Hints A-12 A-13 Example of Scheduled Eject of Media Example of Scheduled Eject of Media Schedule the Report Group Add the Report to the Report Group and Configure It A-14 Copy the Script to the Specified Directory A-15 A-16 A-17 A-18 A-19 Examples of Pre-Execand Post-ExecCommands for UNIX Session Pre-Exec: Shut Down Examples of Pre-Execand Post-ExecCommands for UNIX Pre-Exec: Unmount a Disk Before a Raw Volume Backup Filesystem #!/bin/sh Pre-Exec:Report Usage of the Post-Exec: Startup Page Post-Exec:Notify User Post-Exec:Start Another Backup Post-Exec:Restart A-24 Disaster Recovery: Move Kill Links on HP-UX11.x Disaster Recovery: Move Kill Links on HP-UX11.x A-25 Creating a libaci.o on AIX Creating a libaci.o on AIX OmniBack A.03.10 and Earlier A.03.5x and A.04.x A-26 A-27 Example of the Package Configuration File Example of the Package Configuration File A-28 A-29 A-30 A-31 A-32 A-33 A-34 A-35 A-36 Page Example of the Package Control File Example of the Package Control File A-38 A-39 A-40 A-41 A-42 A-43 Data Protector Log Files Example Entries Data Protector Log Files Example Entries debug.log A-44 A-45 sm.log inet.log media.log A-46 upgrade.log A-47 A-48 Windows Manual Disaster Recovery Preparation Template Windows Manual Disaster Recovery Preparation Template A-49 Table A-1 A-50 Changing Block Size on Windows Media Agent Changing Block Size on Windows Media Agent A-51 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index