Troubleshooting

When You Cannot Access Online TroubleshootingWhen You Cannot Access OnlineTroubleshooting

If the user interface cannot be started, you can access the troubleshooting file. This is a text file containing all Data Protector error messages each of which includes the following information:

•MESSAGE: The error message as it appears in Data Protector.

•DESCRIPTION: A detailed or extended information about the error.

•ACTION: Actions you can take to solve or avoid the problem.

The troubleshooting file is only available in the directory where the Cell Manager is installed. It can be found in the following locations:

•On UNIX: /opt/omni/gui/help/C/Trouble.txt

•On Windows: <Data_Protector_home>\help\enu\Trouble.txt

An example of an error message is shown below:

MESSAGE:

[12:5] Internal error in (\"p\":num) => process aborted This is an unexpected condition and is likely due to a combination of circumstances involving both this product and the operating system.

Report this error to your post-sales Data Protector Support Representative.

DESCRIPTION:

An internal error occurred. The process was not able to recover and aborted ungracefully immediately after reporting this condition.

ACTION:

Before contacting your post-sales Data Protector Support Representative, please gather as much information as possible:

*Write down product version and build number.

*Make a note of the circumstances that cause this error.

*Save session output to a file (e.g. session.txt).

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Chapter 12