Troubleshooting

Debugging

NOTE

Use the -debugoption carefully because execution traces can become

 

quite large.

 

 

CAUTION

CRS Debug in the Microsoft Cluster Environment

In the Data Protector shared directory, edit the

<Data_Protector_home>\Config\options\Trace file. Add the following lines:

ranges=1-99,110-500

postfix=DBG

select=obpkg.rc.aus.hp.com

From the Cluster Administrator GUI, take the CRS service resource (OBVS_MCRS) offline.

Do not stop the CRS from Control Panel as it will cause the Data Protector package to failover.

Sample Debugging

Follow the procedure described below to collect debug information for problems occurring during backup sessions involving one client and the Cell Manager:

1.Reduce the error environment as much as possible:

•Create a backup specification that contains just one or a few files or directories.

•Include only one failing client in the debug run.

2.Create an info text file that contains the following:

•Hardware identification of the Cell Manager, Media Agent, and Disk Agent clients. For example, HP-9000T-600 Series; Vectra XA.

•The SCSI controller’s name, for example,

558

Chapter 12