This Chapter, 548 | HP B6960-90078 specs

Troubleshooting

In This Chapter

In This Chapter

If you have problems with Data Protector, use the suggestions in this chapter to get back on track, including information on:

“Before Calling Your Support Representative” on page 549

“Data Protector Log Files” on page 550

“Debugging” on page 553

“Browsing Troubleshooting Messages” on page 561

“When You Cannot Access Online Troubleshooting” on page 562

“Description of Common Problems” on page 564

“Troubleshooting Networking and Communication” on page 565

“Troubleshooting Data Protector Services and Daemons” on page 569

“Troubleshooting Devices and Media” on page 574

“Troubleshooting Backup and Restore Sessions” on page 580

“Troubleshooting Data Protector Installation” on page 588

“Troubleshooting User Interface Startup” on page 590

“Troubleshooting the IDB” on page 592

“Troubleshooting Data Protector Online Help” on page 603

“Check Whether Data Protector Functions Properly” on page 605

For an overview and hints on the performance aspects of the Data Protector, refer to Appendix , “Performance Considerations,” on page 8.

Backup devices (such as tape drives) are subject to specific Data Protector licenses. See the HP OpenView Storage Data Protector Software Release Notes for details.

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HP B6960-90078 manual This Chapter, 548

Contents

HP OpenView Storage Data Protector Administrator’s Guide Legal Notices Iii Page Contents Configuring Users and User Groups Backup Vii Viii Restore Monitoring, Reporting, Notifications, and the Event Log Manager-of-Managers Environment Disaster Recovery Xii Xiii Customizing the Data Protector Environment Xiv Contents Integrations with Other Applications Xvi ADIC/GRAU DAS and STK ACS Libraries Xvii Xviii Edition History Part Number Manual Edition Product XixPage Xxi Data Protector Graphical User Interface Xxii Documentation GeneralInformation Technical Support Feedback Xxiv Manuals Xxv HP OpenView Storage Data Protector Unix Integration Guide Xxvi Online Help Xxvii Xxviii Licensing Guide HP OpenView Storage Data Protector Administrator’s GuideAudience Xxix Organization Xxx Introducing Data Protector This Chapter Data Protector Cell Environment Concepts Guide How a Backup Session WorksHow a Restore Session Works Data Protector Cell Environment Using the Data Protector User Interface HP OpenView Storage Data Protector Graphical User Interface Starting GUI on Graphical User InterfacePlatforms Unix Platforms Printing from the Data Protector Graphical User Interface Storage Data Protector Installation and LicensingStorage Data Protector HP StorageWorks Disk Array Prerequisite Elements of the Data Protector Graphical User Interface Context List Results Area Scoping PaneResults Area Navigation Tabs Command-Line Interface Data Protector Online Resources Using Microsoft Management Console MMC Using the Online Manuals Add Overview of Tasks to Set Up Data Protector Overview of Tasks to Set Up Data Protector Configuring and Using Backup Configuring and Using Backup Devices Licensing Guide for details Guide Configuring Backup DevicesSystems Windows Configuring Backup Devices How Backup Specifications, Devices, and Media Pools Relate Configuring Standalone Devices What Are Standalone Devices? How to Configure Device Chains ConfiguringSpecifying Device Type and Name Configuring Standalone Devices Recommended Segment Sizes for Specific Device File Sizes Configuring File DevicesWhat Are File File size GB Segment size MB File Devices Handling MountRequests Specifying a Pathname for a File Device Configuring Library Devices Drive Index to Scsi Address Mapping Library Device Configuring Library Devices Configuring Libraries with Multiple Systems Configure a backup. See , Backup, on Magazine Configuring Magazine DevicesWhat Are What’s Next? Configuring Stacker Devices Stacker Devices BackupRestore with Configuring a Library for Mixed Media Configuring Devices for Direct Backup Configuration Procedure Configuring XCopy Engines Configuring Standalone DevicesConfiguring SCSI-II Libraries Configuring the libtab File Support of New Devices Using Several Drive Types in a Library Using Several Drive Types in a Library Shared Devices in the SAN Environment OpenView Storage Data Protector Concepts Guide Multiple System to Multiple Device Connectivity in SAN Locking Devices Used Exclusively by Data Protector Locking Devices Used by Multiple Applications Configuration Overview Direct Library Access ConceptIndirect Library Access Concept Configuration Goals SAN Environment Configuration Limitations Configuration MethodsDevice Autoconfiguration Configuration Using the SANconf Tool Manually Configuring the Library A Cluster Manually Configuring the Devices DrivesLibrary Robotics Defining Lock Names Setting Advanced Options Summary of Device Definitions Using Lock Names Selecting Direct Access Manually Configuring the libtab Files File on zala File on oda File on donat Shared Devices and MC/ServiceGuardConfiguration Basics Configuring Drives B3935-90015MC/ServiceGuard Version A.11.05 Release NotesCreating the ATS Configuration Files How to Configure a Floating Drive How to Configure a Static Drive Static Drives Drive Cleaning Configuring Automatic Drive Cleaning Conditions for Automatic Cleaning Testing the Drive Cleaning Configuration Testing Configuration Eject Busy Drive HandlingAbort Activating Barcode Support 10 Activating Barcode Reader Support Activating Cartridge Memory Support 11 Cartridge Memory Support Activation for a Drive Disabling a Backup Device Deviceoption Disable Device Removing a Backup Device How to Remove a Backup Device Renaming a Backup Device How to Rename a Backup Device Device Locking Device Locking Streaming Device Concurrency, Segment Size, and BlockSize Changing 13 Advanced Options Dialog Box Concurrency 14 Device Properties Dialog Box Concurrency Segment Size Before Changing Number of BuffersBlock Size Block Size in Data Block size Configuring Users and User Configuring Users and User Groups Data Protector User Rights Switch session ownership Start backup specificationSave backup specification Back up as root Data Protector User Rights User Rights Admin Operator Predefined Data Protector User Groups Predefined Data Protector User Groups Adding New User Groups Adding or Deleting a User GroupAdding a User Group Deleting a User Group Adding or Deleting a User Adding New Users Moving a User to Another User Group Modifying a UserChanging User Properties Changing User Group Rights When to Use This Example User ConfigurationsAllowing Users to Restore Their Own Files Enabling Users to Back Up Their Systems Example User Configurations Example User Configurations Chapter Managing Media Managing Media Overview of Data Protector Media Management 100 Media Life CycleHow the Media Pool Relates to Other Components Chapter 101 Creating a Media Pool Description Properties of a Media PoolPool Name Media Type 104 PolicymediaNon Factors Magazine SupportMedia Condition 106 Adding Media to a Media Pool How to AddHow to Add Used Unused Media Formatting Media How to Format Media 110 Formatting Media in a MagazineCartridge Memory Reformat for Specific Slot Formats Recognizing Other Data FormatsRecognized Data Protector Media Format Categories Cartridge Memory Enabled Recognition 112 How to Import Media Importing Media Catalog from Importing the Catalog from MediaImport Multiple Media 114 Importing Media in a Magazine Device Import Catalog 116 How to Import a Single Medium into a Magazine What’s Next?Import Magazine Appendable on incrementals only The first medium used in a Appending Backups to MediaLimitation 118 Using a Pre-Allocation List of Media for Backup 120 Selecting Media for BackupMedia Selection How Media Are Selected for Backup OFF Setting Data Protection for Media 122 Recycling Media Moving Media to Another Pool How to Export What Is ExportingWhen to Export Exporting Media from Data Protector Modifying Media Locations What Is a Location?How to Modify Media Location 126 What Is a Description? Media Label Modifying Media Descriptions Verifying Data on a Medium When to VerifyHow to Verify Data On a Medium Scanning Media in a Device List Cartridge Memory for Specific Slots 130 Information on Media Backup MediaChecking the Condition of a Medium Selection Factors Influencing the Condition of Media 132 Good Statuses of MediaMedia Pools Fair 134 Changing How Media Condition Is CalculatedMedia Condition Property Searching for and Selecting a Medium Media into a How to EnterEntering a Medium into a Device 136 Bulk Eject How to EjectEjecting a Medium from a Device Notification on Scheduled Eject of MediaOverview Mail Slots Full Chapter 139 Vaulting Media 140 Restoring from Media in a Vault Configuring VaultsMoving Media to a Vault 142 Copying Media Restoring from a Moving CopiesExporting Copies Copy Automated Media Copying Devices Cleanme RequestSelection and Use Destination Pool Detection of Write-Protected Media Using Different Media Format Types 148 Modifying Views in the Media Management Window 150 Backup 152 Configuring a Backup Prerequisites 154 Creating a Backup SpecificationBackup Session Example of Creating a Backup Specification Key Points Create New Backup Dialog Box 156 Source Page of the Backup Wizard Device Page of the Backup Wizard 158 Backup Object Summary Final Page of the Backup Wizard 160 Backing Up Unix Systems Backing Up Unix Filesystems Files or Directories How to Back UpSelecting Specific Unix Files Backing Up Clients Using Disk Discovery Discovery Selecting an Entire Client to Be Backed Up Backing Up Disks Using NFSWhat Is NFS? 164 NFS Environment Backing Up Unix Disks as Disk Image Objects 166 Chapter 167 Backing Up Windows Systems Backing Up Filesystems Logical Disk Drives Private exclusion list What Is NotBacked Up? Filesystem FeaturesNtfs VSS Filesystem Chapter 171 Multiple Disk Sparse FilesManual Definition Agents Windows NT Backing Up ConfigurationSpecifying Objects Using Manual Add 174 2000/XP/Server2003 Chapter 175 176 Backing UpBacking Up the Windows 2000/XP/Server 2003 System State Chapter 177 Dhcp Server ServersWins Server DNS Server Backing Up the Windows 2000/XP/Server 2003 Services Backing Up Windows 2000/XP/Server 2003 Services Refer to the HP OpenView Storage Data Protector Installation 180 Backing Up a Remote Storage Service Database Backing Up the DFS User Profiles Backing Up Windows User Profiles, Event Logs, and User DiskQuotas 182 User Disk Quotas Backing Up Windows Clients Using Disk DiscoveryEvent Logs How Are Disks Selecting the Client 184 When to Use Shared Disks Backup Backing Up Windows Shared Disks 186 Chapter 187 16 Inet Logon Option on Windows NT 188 Chapter 189 Backing Up Windows Disks as Disk Image Objects 190 Disk Image How to Specify aWhere to Find a Section How to Perform a 192 Chapter 193 Backing Up Novell NetWare Systems Backing Up Novell NetWare Filesystems VolumesPrerequisites How to Back Up a Novell NetWare System 194 Chapter 195 Configuration Components What Is IncludedBackup? An Incremental Chapter 197 Client Backup with Disk Discovery 198 Backing Up NetWare Directory Services NDS Adding NDS Objects to a Backup Specification Mountpoint Configuration File TSANDS.CFG 200 OpenVMS System Backing Up OpenVMS SystemsBacking Up OpenVMS Filesystems Equivalent to a BACKUP/PHYSICAL 202 Chapter 203 Protector EVA/VA/MSA Integration Guide Backing Up in a Direct Backup EnvironmentData Protector Installation and Licensing Guide EVA/VA/MSA Integration Guide Backup Specification Configuration Procedure Restore Backing Up Oracle8i Online and Offline Starting Direct Backup Using the CLIBacking Up Rawdisks 206 Scheduling Unattended Backups Planning Your SchedulingConflicts Policies Starting Backups on Specific Dates Starting Periodic Backups Editing Your Backup Schedule Backups Skipping Backups During HolidaysConfiguring Backup Options When Scheduling Running Consecutive Backups 212 Selecting a Backup Type Full or Incremental Backup Types Relative Referencing of Backup Runs 214 Backup Type How to Read TableHow to Select Examples Options Offered by Templates Using Backup TemplatesData Protector Default Backup Templates Trees Schedule Applying a Backup Template 218 Specification Integration 220 Creating a New TemplateModifying an Existing Template Chapter 221 Groups of Backup Specifications 222 26 Example of Backup Specification Groups Group 224 Using Backup Options 226 Most Frequently Used Backup Options Backup Options 228 Backup Options Protection 230 Log Files Logging Changing Details About Data Stored in the DatabaseLog All 232 What Is LoadBalancing? Parameters Used? Load BalancingHow Are How Are Objects 234 Ownership Who Will Be Able to Restore? Setting Options for Backup Specification List of Data Protector Backup OptionsBackup Specification Options 236 Load Balancing Available Backup Specification OptionsBackup Specification Options General and Other Description Ownership 238 Pre-ExecPost-Exec Reconnect Broken Connections Object Options Setting the Disk Image Options 240 Setting the Object Specific Options 32 Disk Image Options Object Properties General and Trees/Filters 242 Backup Files of Size Backup Posix Hard Links as Files Do Not Use Archive Attribute Windows-Specific Option Do Not Preserve Access Time AttributesCatalog Protection 244 Logging Lock Files During BackupEncode Report Level Protection Data ProtectionPublic/Private 246 Uncompress NetWare Compressed Files Novell Netware Specific Report Open Locked Files As Windows-Specific OptionSoftware Compression User Defined Backup Variables 248 Concurrency Device Backup OptionsCRC Check Media Pool Specific Backup Object Pre- and Post-Exec CommandsBackup Specification 250 Pre- and Post- Exec Commands on Windows Systems Pre- and Post-Exec Commands for a Backup Specification 252 Filename orPathname Restarted Value Description 254 Pre- and Post-Exec Commands for a Specific Backup Object Environment Variables 256 Pre- and Post- Exec Commands on Unix Systems How to Write the Commands Pathname? 258 Chapter 259 Pathname 260 Environment Variables 262 Managing Failed Backups Preventing Backup Failure 264 Enabling Wake Onlan Support Restarting Failed Backups 266 Restore 268 Standard Restore Procedure Restoring Your Data Selecting Your Data for Restore 270 Handling File Conflicts Selecting Data for RestoreSelecting a Backup Version Restoring Under Another Device Specifying Restore LocationSetting Restore Options 272 Restoring Disk Images Previewing and Starting a RestoreAborting a Restore Finding Needed Media 274 ProcedureDisk Image Objects Restoring Your Data to a Shared Disk Restoring Unix Systems Restoring Windows Systems 278 Windows Filesystem Restore LimitationsHow to Read This Directories Images Restoring the Windows ConfigurationRestoring Windows Configuration 280 Restoring the Windows 2000/XP/Server 2003 System State Restoring the SysVol 282 Restoring the Windows RegistrySelecting System State Items Restoring Windows 2000/XP/Server 2003 Services Active Directory Certificate Active Directory Restore ModesServices Restore 284 Deleted User Restoring DFSRestoring Windows User Profiles and Event Logs Profiles Restoring Windows TCP/ IP Services 286 Restoring Novell Netware Filesystems 288 Restoring the Novell NetWare ConfigurationRestoring File Ownerships and Trustees Restoring the NetWare Configuration Restoring Novell NDS 290 What is Restored? Restoring OpenVMS Filesystems 292 Chapter 293 General Restore Restore OptionsList of Restore Options 294 Chapter 295 Post-Exec CommandsPre- 296 Specific Options File ConflictHandling Options User Defined Restore Variables 298 Restore Techniques Restoring Files to Different Paths Restoring Files in Parallel 300 Restoring Files in Parallel When to Restore Directly from MediaViewing Files Not in the IDB Restoring by Query How to RestoreRestoring Files in Use Directly from Restore by Query By Query 304 Skipping Files for RestoreSelecting Only Specific Files Matching for Restore Manually How to Add FilesRestoring Files and Directories Manually 306 Monitoring, Reporting 308 Monitoring Sessions Viewing Currently Running Sessions 310 Viewing Finished SessionsResponding to Mount Requests Chapter 311 312 Aborting Running SessionsChanging the Amount of Messages Shown Chapter 313 Monitoring Several Cells Simultaneously 314 Data Protector Reporting Methods Report FormatsReport Send 316 Backup Specification Reports Report Types Backup Specification Reports 318 Chapter 319 320 Configuration ReportsConfiguration Reports IDB Reports IDB Reports 322 Chapter 323 324 Pools and Media ReportsPools and Media Reports Chapter 325 326 Sessions in Timeframe ReportsSessions in Timeframe Reports Chapter 327 328 Single Session ReportSingle Session Reports Report Formats Html 330 Creating a New Report Send MethodsEmail Send Method Microsoft Snmp Send Method Broadcast Message Send MethodLog to File Send Method 332 Chapter 333 External Send Method 334 Configuring Reports Using the Data Protector Configuring Report Groups and Adding Reports 336 Chapter 337 338 Running Individual ReportsRunning Report Groups Chapter 339 340 Session Flow ReportMedia Statistics Report Device Flow Report Chapter 341 Notification Types What Are Notifications? Configuring NotificationsData Protector Notifications 342 Data Protector Notifications 344 Chapter 345 Explanation of Some Notifications 346 Notification Send Methods Email Send Method 348 Snmp Send Method Broadcast Message Send MethodLog to File Send Method 350 Use Report Group Send Method Configuring NotificationsExternal Send Method Data Protector Event Log Send Method 352 Configuring Reports and Notifications on the Web 354 Restricting Access to Web ReportingCopying Data Protector Java Programs to the Web Server Configuring Report Groups Generating the Reports 356 Event Log Deleting Event Log ContentsData Protector Event Log Event Log Message 358 Manager-of-Managers Environment 360 Centralized Media Management Database Manager-of-ManagersCentralized management of all tasks Centralized licensing Configuring the Manager-of-Managers 362 Setting Up MoM Manager Importing Data Protector Cells 364 Adding a MoM AdministratorRestarting Data Protector Services Chapter 365 Centralized Media Management Database Cmmdb 366 Central Media Management Database Configuring a Centralized Media Management Database 368 Configuring the Cmmdb on the MoM Manager Cmmdb Configuring the Cmmdb on the Client Cell 370 Chapter 371 Centralized Licensing Setting Up Centralized LicensingWhy Use Centralized Licensing? Prerequisite Configuring 372 Assigning ReleasingLicenses 374 Before Moving Licenses in the MoM EnvironmentEnterprise Reorganization 376 Deactivating Centralized LicensingDeactivation Importing a Cell Manager Exporting a Cell Manager Working with a MoM EnvironmentImporting and Exporting Data Protector Cells Moving Client Systems Among Cells Distributing the MoM ConfigurationHow to Distribute the MoM Configuration 378 Configuring Data Protector Users Managing Devices and Media for a Specific Cell 380 Managing the Data Protector 382 Data Protector Software Release Notes About the Data Protector Internal DatabaseUsed? IDB Architecture 384 IDB Architecture Mmdb Dcbf 386 Chapter 387 388 Configuring the IDBAllocating Disk Space for Future Use What to Plan for in Advance 390 Preparing for IDB RecoveryRobustness Considerations Robustness RecommendationsTo Optimize IDB Directories 392 Location of IDB Directories on UnixLocation on Unix Recommended Location of IDB Directories Relocating the IDB Directories 394 Creating an Additional Copy of the IDB Recovery File Creating a DC Directory Creating or Relocating DC DirectoriesDirectory Enabling Transaction Logs Disk Space Why EnableTransaction Logs? Considerations Selecting the Internal Database Object Configuring the Database BackupRecommended IDB Backup Configuration 398 During the IDB 400 Configuring the Database Reports and NotificationsIDB Reports Chapter 401 Maintaining the IDB 402 Chapter 403 404 Reducing the IDB Growth IDB Growth Reducing the IDB Size When Does Change Take Effect?Changing Logging Level and Catalog Protection Settings 406 Changing Catalog Protection for a Session Changing Catalog Protection for an Object Filenames Purging Obsolete FilenamesExtending the Database Size Creating New DC Directories Files? How to CreateCreating New fnames.dat Files Creating a New fnames.dat File Checking the Database Size 410 Checking the Consistency of the Database Moving the Database to a Different Cell Manager 412 Chapter 413 414 Restoring the IDBRestoring the IDB to a Temporary Directory Manager Moving the IDB to the Original LocationOn an Unix Cell 416 Recovering the IDB Overview of IDB Recovery Methods Omitting MostConvenient Removing Levels Identifying the Level of Database CorruptionIDB Corruption 420 How to IdentifyCorruption Level Performing Guided Autorecovery 422 Recovery ProcedureHandling Minor Database Corruption in the Dcbf Part Handling Major Database Corruption Filenames Part Recovering the IDB Using IDB Recovery File Changed Device 424 Chapter 425 Recovering the IDB Without the IDB Recovery File 426 Chapter 427 Recovering the IDB from a Specific IDB Session 428 Chapter 429 Replaying IDB Transaction Logs 430 Recovering the IDB to a Different Disk Layout How to Replay 432 Updating the IDB by Importing Media 434 Disaster Recovery 436 Cell Manager Client Supported Disaster Recovery Methods and Operating SystemsIntroduction 438 Computer What Is aOrder to recover other user data Disaster? 440 What is Offline What is OnlineRecovery? Local/Remote 442 Planning Preparing for a Disaster RecoveryPrepare for recovery Plan 444 Consistent and Relevant BackupPerform recovery procedures What Is SRD? Updating the System Recovery Data SRDHow to Create a Consistent and Relevant Backup? 446 UsingOmnisrdupdate Chapter 447 Script 448 Chapter 449 Assisted Manual Disaster Recovery of a Windows System 450 Preparation RequirementsLimitation Has occurred 452 How to Determine the Filesystem Type from the SRD File Type number Filesystem 454 Chapter 455 Recovery 456 Other Windows Systems 458 Disk Delivery Disaster Recovery of a Windows Client Limitations 460 Chapter 461 462 Enhanced Automated Disaster Recovery of a Windows System 464 Chapter 465 466 Disk and PartitionDR Image File Chapter 467 468 ISO Image 470 Eadr of aWindows Client Chapter 471 One Button Disaster Recovery of a Windows System 472 Chapter 473 474 Obdr Backup Modifying an 476 Chapter 477 478 Chapter 479 Automated System Recovery 480 ASR. See the HP OpenView Storage Data Protector Installation Hardware 482 Prerequisite Creation of ASR Set 484 Chapter 485 486 Making IDB consistent all methods Enhanced Automated Disaster Recovery SpecificsRestoring the Data Protector Cell Manager Specifics One Button Disaster Recovery Specifics 488 Automated System Recovery Specifics Possible Scenarios Advanced Recovery TasksRestoring the Microsoft Cluster Server Specifics 490 Disaster Recovery of a Secondary Node Disaster Recovery of the Primary Node Mmerge p1sApath ... p1sXpath 492 Chapter 493 494 Restoring Hard Disk Signatures On Windows Restoring Internet Information Server IIS Specifics 496 Troubleshooting 498 Manual Disaster Recovery of an HP-UX ClientConcept Creating a Golden Image Using Custom Installation MediumOverview Swsource section 500 Chapter 501 Golden Image 502 Using System Recovery Tools Creating Recovery Archives 504 Via the Network in the Ignite-UX Administration Guide 506 Gathering Disk Delivery Disaster Recovery of an Unix ClientStorage Data Protector Software Release Notes Tru64 HP-UX ExampleSolaris Example 508 Auxiliary Disk Preparing Backup SpecificationCreating an 510 Chapter 511 Manual Disaster Recovery of an Unix Cell Manager 512 Chapter 513 Windows Troubleshooting Disaster Recovery onGeneral Troubleshooting Drstart reports Can not copy filename Troubleshooting Assisted Manual Disaster RecoveryTroubleshooting Disk Delivery Disaster Recovery Cannot Find Physical Location of Drives Selected for Disk No Operating System Found Troubleshooting Eadr and ObdrDisk Delivery Disaster Recovery of a Media Agent Client Automatic DR information could not be collected Some Non-critical Errors Were Detected Message 518 Blank Screen During RecoveryNetwork is Not Available During Restore Cannot Create a CD ISO Image for Eadr of Mscs Auto Logon Does Not WorkComputer Freezes During Eadr 520 Customizing the Data Protector Environment 522 Most Often Used Variables How to Use Global OptionsGlobal Options File 524 Locations Using Omnirc OptionsHow to Use Omnirc Options? OB2INCRDIFFTIME and OB2CHECKCHANGETIME 526 Chapter 527 Firewall Support Limiting the Range of Port Numbers Chapter 529 Agent Identifiers 530 Variables Together Using BothPort Usage in Data Protector 532 Chapter 533 534 User Interface Chapter 535 Configuration Diagram 536 Settings Port Range 538 Chapter 539 540 Example 3 GUI Installed Inside, Other Components InstalledOutside a Firewall Chapter 541 Process Port 542 Outside, Other Components Installed Inside a Firewall Settings onExample 4 Application Agent and Media Agent Installed Cell Manager 544 Chapter 545 Port Range Setting on the Cell Manager Limitations 546 Troubleshooting 548 Before Calling Your Support Representative Format of Data Protector Log Files Data Protector Log FilesLocation of Data Protector Log Files 550 Log Files and Their Contents 552 Debugging Limiting the Maximum Size of Debugs Ways of Debugging 554 Debug Syntax Modified Schedule -full Trace File Name 556 CRS Debug on Windows Inet Debug on UnixInet Debug on Windows 558 CRS Debug in the Microsoft Cluster EnvironmentSample Debugging Chapter 559 560 Browsing Troubleshooting Messages Sample Error Message Dialog When You Cannot Access Online Troubleshooting 562 Chapter 563 Description of Common Problems 564 Data Protector Components Name Resolution Troubleshooting Networking CommunicationHostname Resolution Problems Host a Host B DNS Resolution Problem 566 Hosts file resolution problem Client Fails with Connection Reset by PeerChecking the TCP/IP setup 568 You do not have permission to start the services Troubleshooting Data Protector Services and DaemonsProblems Starting Data Protector Services on Windows MMD fails upon starting the CRS service Changed service account propertiesSpecific service has not been found 570 Problems Starting Data Protector Daemons on Unix Data Protector Cell Manager daemon could not be started Raima Velocis server daemon could not be startedRaima Velocis server daemon is apparently not running 572 Data Protector Processes Which Processes Run Where, and When 2000/XP/Server Troubleshooting Devices and MediaCannot Access Exchanger Control Device on Windows 574 Medium Quality Statistics Device Open ProblemUsing Unsupported Scsi Adapters on Windows Error statistics Explanation 576 Medium Header Sanity Check Protector A.05.10 Command SyntaxCannot Use Devices After Upgrading to Data 578 Other Common Problems Filenames Are Not Displayed Correctly in GUI Troubleshooting Backup and Restore SessionsFull Backups Are Performed Instead of Incrementals 580 Unexpected Mount Request for a Standalone Device No previous full backupBackup owner is different Description has changed Unexpected Mount Request for a Library Device 582 Media in the library are not formatted and the media pool With the media used for backup has a Strict policyUnexpected Mounted Filesystems Detected Media in the library are formatted but are different from Licenses available Data Protector Fails to Start a Scheduled SessionScheduled sessions no longer run 584 Data Protector Fails to Start an Interactive Session Poor Backup Performance on Novell NetWare ServerData Protector Fails to Start Parallel Restore Media Agent on Novell NetWare Clients 586 Backup Protection ExpirationTroubleshooting Application Database Restores Problems with non-ASCII Characters in Filenames Licensing Guide for information Clients Troubleshooting Data Protector InstallationProblems with Remote Installation of Windows 588 Name resolution fails when using DNS or Lmhosts TCP/IP protocol is not installed and configured on your Installation and Licensing Guide Troubleshooting User Interface StartupNo Permissions to Access the Cell Manager Inet Is Not Responding on the Cell Manager Connection to Windows 98 Clients Fails Connection to a Remote System Refused on WindowsOr Novell NetWare 592 Troubleshooting the IDBProblems During the Upgrade of the IDB on Solaris Cell Manager crashes during the core upgrade Core upgrade runs out of disk space 594 Detail upgrade runs out of memory on the systemDetail upgrade runs out of disk space on the system IDB is corrupted Problems While Running the User InterfaceLibraries Executables Missing IDB Session Manager is not running on the Cell Manager One or several IDB data files or directories are missing RDS service/process cannot be startedData Files Directories Missing 596 Temporary Directory Missing Data Protector GUI cannot connect to the Cell Manager 598 Problems During Backup and ImportMMD is terminated during the IDB backup or import session Number of IDB objects and IDB objects sizes are too large Performance ProblemsDC binary files are corrupted or missing Mmdb and CDB Are Not Synchronized 600 Chapter 601 Troubleshooting Reporting and Notifications 602 Troubleshooting Online Help on Unix Troubleshooting Data Protector Online HelpTroubleshooting Online Help on Windows Viewing 604 Check Whether Data Protector Functions Properly Data Protector Checking and Maintenance MechanismMaintenance Tasks User Check Failed Notification 606 Overview of Items to Be Checked Check the Data Protector Cell Manager Inspect the Data Protector log files Check whether backups are configured properlyVerify the Data Protector installation Run the Notifications Checks Check Other System Resources 610 Integrations with Other Applications 612 Cluster Integrations with Data Protector Cluster Concepts and Terminology Typical Cluster 614 Or Group? What is a PackageWhat Is a Virtual Server? Cluster-Aware Databases and Applications 616 Microsoft Cluster Server Integration Licensing Microsoft Cluster Server Clients on Microsoft Cluster Server InstallationCell Manager on Microsoft Cluster Server 618 Backing Up Data in a Cluster Mscs Backing Up Shared Disks Managing Cluster-Aware BackupsBacking Up Local Disks 620 Failover of Data Protector Failover 622 Failover of Application Other Than Data Protector 624 Aborting Sessions Based on Elapsed Session Time To balance Command Line 626 Licensing and MC/ServiceGuard MC/ServiceGuard IntegrationCell Manager on MC/ServiceGuard 628 Prerequisites for ConfigurationProtector Installation and Licensing Guide for instructions Configuring the Primary and Secondary Cell Managers Configuring Primary Cell Manager 630 Secondary Cell Manager 632 Configuring the Cell Manager Package Protector Package 634 Configuration FileModifying Modifying the Control File 636 Configuration Clients on MC/ServiceGuardInstallation Backing Up Data in a Cluster MC/SG 638 About Backing Up Database Applications 640 Veritas Cluster IntegrationClients on Veritas Cluster Chapter 641 642 Novell NetWare Cluster IntegrationClients on Novell NetWare Cluster Backing Up Shared Cluster Pools What Can You What Is DSI?Data Source Integration DSI Measure? Chapter 645 646 Application Response Measurement ARM IntegrationMeasured? Chapter 647 Integration? ManageX IntegrationManageX Supported? Introduction Access Points for System and Management ApplicationsData Protector Access Points Snmp Traps Enterprise Event ID 650 Variables Generic Event IDSpecific Event ID Data Protector Snmp Traps Format 652 Data Protector Log FilesWindows Application Log Data Protector Health Check Failed Notification ExamplesVerifying Data Protector Processes Getting the Results of the Last Night’s Backup 654 ADIC/GRAU DAS and STK ACS Libraries 656 ADIC/GRAU DAS and STK ACS Integrations Data Protector and ADIC/GRAU DAS Library Systems Integration Data Protector and StorageTek ACS Library Integration Configuration Basics Media Management Basics 660 Additional Media Management Tips Preparing for Installation Direct Access to the Library Installation and ConfigurationConnecting Library Drives ADIC/GRAU DAS Library Device Chapter 663 664 Installing the DAS Media AgentInstalling the DAS Media Agent on a Windows System Remote Installing the DAS Media Agent on a 32-bit HP-UX System 666 Chapter 667 Installing the DAS Media Agent on an AIX System 668 Using the Data Protector GUI Using Data Protector to Configure Drives 670 Using Data Protector to Access the ADIC/GRAU Library Searching for a Medium 672 Entering MediaEjecting Media Initializing Adding Media to a Media PoolInitializing Media Individual Media 674 Initializing MultipleMedia in a Library Querying the ADIC/GRAU DAS Server Verifying Media 676 Scanning MediaModifying Media Attributes Read-only window Moving MediaGetting Information about Media Recycling Media 678 Removing VolsersExporting Media Importing Media 680 Direct Access to the Library Installation ConfigurationSTK ACS Library Device Library Installing the ACS Media Agent to Use the StorageTekInstalling the ACS Media Agent on a Windows System 682 Chapter 683 Installing the ACS Media Agent on a 32-bit HP-UX System 684 Chapter 685 Using Data Protector to Configure the STK ACS Library 686 Using Data Protector to Access the STK ACS Library Searching for Media 688 Chapter 689 Initializing Multiple Media in a Library Device 690 Chapter 691 692 Querying the STK Acslm Host Removing Media 694 Chapter 695 696 Troubleshooting Library Installation Configuration 698 Chapter 699 700 Further Information This Appendix Backing Up and Restoring Unix Specifics VxFS Snapshot Pre- and Post- exec Script Templates Example A-1 Pre- exec Script Template Example A-2 Post- exec Script Template MOUNTPOINT=$1 Data Protector Commands Network Performance ConsiderationsInfrastructure Datastream Local Datastream Using Hardware in Parallel High Performance Hardware Other Than Devices Block Size Configuring Backups and RestoresDevice Streaming Full and Incremental Backups Hardware Compression Miscellaneous Performance Hints Image Backup Versus FilesystemObject Distribution to Media On Novell NetWare Schedule the Report Group Add the Report to the Report Group and Configure ItExample of Scheduled Eject of Media Copy the Script to the Specified Directory Arguments Example of Scheduled Eject of Media Function Main Example of Scheduled Eject of Media Examples of Pre-Exec and Post-Exec Commands for Unix Session Pre-Exec Shut Down Application Filesystem #!/bin/sh Pre-Exec Report Usage Session Post-Exec Application Startup Disk Image Post-Exec Mount Disk After Raw Volume Backup Filesystem Post-Exec Log Backup for the Record Post-Exec Notify User Examples of Pre-Exec and Post-Exec Commands for Unix Disaster Recovery Move Kill Links on HP-UX 03.5x and A.04.x Creating a libaci.o on AIXOmniBack Full path to the library archive file is Daspath /libaci.a Example of the Package Configuration File Configurednode Failbackpolicy Manual Haltscript /etc/cmcluster/ob2cl/ob2cl.cntl Dbservice Deferred # RESOURCEUPVALUE= Upup # Resourceupvalue #RESOURCESTARTAUTOMATIC/DEFERRED Nodefailfastenabledno # Volume Group Activation Example of the Package Control File # Volume Groups # Filesystems FSMOUNTOPT0= # Filesystem Unmount Count # Service Names and Commands Example of the Package Control File Data Protector Log Files Example Entries Debug.log IpcGetPeer Could not expand ConnectionIP Media.log Sm.logInet.log Upgrade.log Data Protector Log Files Example Entries Windows Manual Disaster Recovery Preparation Template Table A-1 Changing Block Size on Windows Media Agent Changing Block Size on Windows Media Agent Appendix a Glossary Backup device Backup APIBackup chain Backup generation Backup specification See also HP StorageWorks Virtual Array LUN BC HP StorageWorks Disk Array XP specific termBC HP StorageWorks Virtual Array specific term BC Process EMC Symmetrix specific term See also BC and BC Process Boolean operators Boot volume/disk/partitionSee also SAPDBA, Brbackup See also SAPDBA, Brarchive Cell See also data protectionSee also Mmdb CDF file Unix specific term Cell Manager Centralized Media Management Database Cmmdb See Cmmdb Client backupClient backup with disk discovery Client or client system Concurrency See Disk Agent concurrency Command-line interfaceCOM+ Registration Database Data protection Database library Data Protector user accountData stream Database parallelism Differential backup Delta backupSee also backup types Device See incremental backup Differential backup MS SQL specific Directory Store DS MS Exchange specific term See also Information Store MDB Disaster recoveryDirectory junction Windows specific term Disk Agent Distributed File System DFS Disk image rawdisk backupDisk quota Domain controller Drive EMC Symmetrix Command-Line Interface Symcli EMC SymmetrixEnterprise Backup Environment Drive index Extensible Storage Engine ESE MS Event LogsExchanger Failover Full backup File Replication Service FRSSee also Primary Volume, and MU numbers Fnames.dat See also backup types Host backup See client backup with disk discovery Full database backupFull mailbox backup Global options file HP OpenView Smart Plug-In SPI Hosting systemHP OpC HP StorageWorks Virtual Array See also backup types Incremental mailbox backup See also exporting media Incremental backupSee also backup types Incremental backup MS Exchange Incremental1 mailbox backup Information Store MDB MS Exchange specific term Initializing See formatting Installation ServerInet See also Directory Store DS Initialization Parameter File IP address Internet Information Server IISWindows specific term Isql Sybase specific term Lights-out operation or unattended operation Local and remote recoveryLibrary LISTENER.ORA Oracle specific term Logging level Login information to the Oracle TargetLogfull shell script Informix Unix Logical-log files Lotus C API Lotus Domino Server specific term Magic Packet See Wake Onlan Media condition factors Media allocation policyMedia condition Media ID Media usage policy Media setMedia type Merging MoM Microsoft Volume Shadow Copy service VSSSee also shadow copy, shadow copy provider, writer Mount point Obdrindex.dat Offline recoverySee also first level mirror Multi-drive server Obdr capable device See also archived redo log Online backupOn-BarInformix specific term OpC See also merging Original systemOriginal unit ZDB specific term Pair status HP StorageWorks Disk Array XP specific term Package MC/ServiceGuard and Veritas Cluster specific termParallel restore Physical device Pre- and post-exec commandsParallelism See also pre-exec Public/private backed up data Rawdisk backup See disk image backupPublic folder store MS Exchange 2000 Server specific term RAID Manager XP HP StorageWorks Disk Array XP specific term RecoveryInfo Recovery Catalog Oracle specific termRecovery Catalog Database Oracle specific term Recovery Manager Rman Oracle specific term Reparse point Windows specific term Removable Storage ManagementDatabase Windows specific term Replica unit ZDB specific term Scan See also replica storage pool Restore sessionRman Oracle specific term See Recovery Manager Scanning Shadow copy set MS VSS specific term SchedulerSession key See also shadow copy See ZDB tape backup See split mirror backupSplit mirror backup EMC Symmetrix Shared disks SRD file Split mirror backup HP StorageWorksDisk Array XP specific term Sst.conf file See also integrated security Storage Group StackersStandard security MS SQL specific term StorageTek ACS library Symmetrix CLI Database File Symmetrix Command-Line InterfaceSystem Backup to Tape Oracle specific term System databases Sybase specific Tablespace System volume/disk/partitionSee ZDB disk backup Target R2 device EMC Symmetrix Transaction backup Sybase and SQL specific term Terminal Services Windows specific termTransaction backup Transaction log backup Unattended operation See lights-out operation User account Transaction log table Sybase specific termTSANDS.CFG file Novell NetWare specific term User disk quotas Verify Volume groupVaulting media See also original unit and replica unit Virtual server VxVM Veritas Volume Manager Volume mountpoint Windows specific termSee Microsoft Volume Shadow Copy service VxFS Windows Configuration backup Xbsa interface Informix specific term XCopy engine direct backup specific termSee zero downtime backup ZDB See also zero downtime backup ZDB ZDB part of the IDB ZDB specific term Glossary Index Index 626 Bdacc 633 See Centralized Media Management Database 340 See IDB 440 Preparation, Windows NT/2000 client 111 116 618 Limiting port range, firewall environment Index 149 NDS 622 Index 174 Index Scsi ID NT Configuration Use Shadow Copy, object specific option Index VSS XCopy engine, 39