Disaster Recovery

Troubleshooting Disaster Recovery on Windows

 

Troubleshooting Disaster Recovery on

 

Windows

 

This section provides explanation of the steps you will need to take if you

 

happen to encounter problems with Manual, Disk Delivery, Enhanced, or

 

One Button Disaster Recovery procedures on Windows systems.

 

General Troubleshooting
ProblemProblems Logging on to the System After Disaster

 

Recovery Finishes

 

You may receive the following error message after the system is

 

recovered:

 

The system cannot log you on to this domain, because the

 

system’s computer account in its primary domain is

 

missing or the password on that account is incorrect.

 

This type of message is usually caused by one of the following reasons:

 

• After collecting all information for successful disaster recovery

 

(including full backup), you reinstalled Windows and (re)inserted into

 

the offending domain.

 

• After collecting all information for successful disaster recovery

 

(including full backup), you removed your system from the offending

 

domain and later (re)inserted it into the same or some other domain.

 

In cases like this, Windows generates new system security

 

information, which is incompatible with information that is restored

 

during disaster recovery. The solution is the following:

Action

1. Log on to the system locally with an Administrator account.

 

2. In the Control Panel, click Network and, using the

 

Identification tab, remove the system from its current domain

 

to a temporary workgroup (for example, TEMP). After this is done,

 

reinsert the system into the domain from which it was previously

 

removed. You need a domain administrator’s password.

 

3. After the computer is again in the proper domain, click OK in the

 

Network window. Windows will force you to reboot the system.

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Chapter 10