Troubleshooting

Troubleshooting Data Protector Online Help

 

Troubleshooting Data Protector Online Help

 

Data Protector online Help consists of two parts: Help Topics and the

 

Help Navigator. Help Navigator is context-sensitive help, explaining

 

screens and options in the Data Protector GUI, while Help Topics

 

provide conceptual information, procedure instructions, and examples.

 

The Help system you use depends on the platform (Windows or UNIX) on

 

which you are running Data Protector. You use HTML Help on Windows

 

systems and WebHelp on UNIX systems.

 

Troubleshooting Online Help on Windows

 

When accessing online Help on Windows systems, you can run into the

 

following Help Navigator display problem:

 

The Help Navigator contents do not change in parallel with the Data

 

Protector windows.

Action

1. If you use Microsoft HTML Help mode (default option), ensure that

 

the button shown below is enabled.

 

2.

If you use Default HTML Browser mode (an external HTML

 

 

browser for displaying the help files) go to File menu, click

 

 

Preferences and enable the Check the box to enable the

 

 

context-sensitive help navigator option. Then restart the

 

 

Help Navigator.

 

Troubleshooting Online Help on UNIX

 

If your browser (HTML viewer) is not properly set, you can run into

 

online Help start and display problems. You need to set the browser as

 

follows:

Action

1.

In the File menu, click Preferences. In the drop-down list, select

 

 

Netscape, if your browser is Netscape Navigator. If your browser is

Chapter 12

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HP B6960-90078 manual Troubleshooting Data Protector Online Help, Troubleshooting Online Help on Windows