HP B6960-90078 manual 560

Troubleshooting

Debugging

Protector services on the Cell Manager and restart them without the debug option.

10.Copy the files from any clients involved with the problem.

11.Compress and pack the contents of the tmp directories

(_error_run.txt files) on the Cell Manager and clients and the info file. Use WINZIP or TAR.

12.Email the files to the support organization and include in the email information about how you packed and compressed the files.

13.Delete the _error_run.txt files from the tmp directories.

560 Chapter 12