Troubleshooting

Troubleshooting the IDB

Problems While Running the User Interface

 

IDB is corrupted

 

Any of the following messages can be displayed:

 

Database is corrupted.

 

Interprocess communication problem.

 

Cannot open Database/File.

 

Error - Details Unknown.

Action

Recover the IDB. For more information, refer to “Recovering the IDB” on

 

page 417.

 

The IDB Session Manager is not running on the Cell Manager

 

If the IDB Session Manager is not running on the Cell Manager when

 

Data Protector tries to access or use the IDB, the Interprocess

 

communication problem error message is displayed.

 

• On Windows Cell Manager, the Data Protector process dbsm.exe is

 

 

not displayed among the processes in the Windows Task Manager.

 

• On UNIX Cell Manager, the /opt/omni/lbin/dbsm is not displayed

 

 

when listing the Data Protector processes using the ps -ef grep

 

 

omni command.

Action

Close and restart the Data Protector GUI.

Libraries (Executables) Missing

On Windows Cell Managers, the following library files should exist in the <Data_Protector_home>\bin directory:

libob2ecmn.dll, libob2eadm.dll, libob2ecdb.dll, libob2emmdb.dll, _eadm32.dll, _erdm32.dll

On UNIX Cell Managers, the following library files should exist in the /opt/omni/lib directory:

libob2ecmn.sl, libob2eadm.sl, libob2ecdb.sl, libob2emmdb.sl, _eadm.sl, _erdm.sl

Chapter 12

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HP B6960-90078 manual Problems While Running the User Interface, Libraries Executables Missing, IDB is corrupted