Troubleshooting | HP B6960-90078 specification

12 Troubleshooting

Chapter 12

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HP B6960-90078 manual Troubleshooting

Contents

HP OpenView Storage Data Protector Administrator’s Guide Legal Notices Iii Page Contents Configuring Users and User Groups Vii Backup Viii Restore Monitoring, Reporting, Notifications, and the Event Log Manager-of-Managers Environment Xii Disaster Recovery Xiii Xiv Customizing the Data Protector Environment Contents Xvi Integrations with Other Applications Xvii ADIC/GRAU DAS and STK ACS Libraries Xviii Xix Edition History Part Number Manual Edition ProductPage Xxi Xxii Data Protector Graphical User Interface Information Technical Support GeneralDocumentation Feedback Xxiv Xxv Manuals Xxvi HP OpenView Storage Data Protector Unix Integration Guide Xxvii Online Help Xxviii Audience HP OpenView Storage Data Protector Administrator’s GuideLicensing Guide Xxix Xxx Organization Introducing Data Protector This Chapter Data Protector Cell Environment How a Restore Session Works How a Backup Session WorksConcepts Guide Data Protector Cell Environment HP OpenView Storage Data Protector Graphical User Interface Using the Data Protector User Interface Platforms Graphical User InterfaceStarting GUI on Unix Platforms Storage Data Protector HP StorageWorks Disk Array Storage Data Protector Installation and LicensingPrinting from the Data Protector Graphical User Interface Prerequisite Context List Elements of the Data Protector Graphical User Interface Results Area Scoping PaneResults Area Navigation Tabs Command-Line Interface Data Protector Online Resources Using the Online Manuals Using Microsoft Management Console MMC Add Overview of Tasks to Set Up Data Protector Overview of Tasks to Set Up Data Protector Configuring and Using Backup Configuring and Using Backup Devices Licensing Guide for details Systems Configuring Backup DevicesGuide Windows Configuring Backup Devices How Backup Specifications, Devices, and Media Pools Relate What Are Standalone Devices? How to Configure Configuring Standalone Devices Specifying Device Type and Name ConfiguringDevice Chains Configuring Standalone Devices What Are File Configuring File DevicesRecommended Segment Sizes for Specific Device File Sizes File size GB Segment size MB Requests Handling MountFile Devices Specifying a Pathname for a File Device Configuring Library Devices Library Device Drive Index to Scsi Address Mapping Configuring Library Devices Configuring Libraries with Multiple Systems Configure a backup. See , Backup, on What Are Configuring Magazine DevicesMagazine What’s Next? Configuring Stacker Devices Restore with BackupStacker Devices Configuring a Library for Mixed Media Configuring Devices for Direct Backup Configuration Procedure Configuring SCSI-II Libraries Configuring Standalone DevicesConfiguring XCopy Engines Configuring the libtab File Support of New Devices Using Several Drive Types in a Library Using Several Drive Types in a Library OpenView Storage Data Protector Concepts Guide Shared Devices in the SAN Environment Multiple System to Multiple Device Connectivity in SAN Locking Devices Used by Multiple Applications Locking Devices Used Exclusively by Data Protector Indirect Library Access Concept Direct Library Access ConceptConfiguration Overview Configuration Goals SAN Environment Configuration Device Autoconfiguration Configuration MethodsLimitations Manually Configuring the Library Configuration Using the SANconf Tool Library Robotics Manually Configuring the Devices DrivesA Cluster Names Defining Lock Setting Advanced Options Summary of Device Definitions Using Lock Names Manually Configuring the libtab Files Selecting Direct Access File on zala File on oda Configuration Basics Shared Devices and MC/ServiceGuardFile on donat Creating the ATS Configuration Files B3935-90015MC/ServiceGuard Version A.11.05 Release NotesConfiguring Drives How to Configure a Floating Drive Static Drives How to Configure a Static Drive Drive Cleaning Conditions for Automatic Cleaning Configuring Automatic Drive Cleaning Testing the Drive Cleaning Configuration Configuration Testing Abort Busy Drive HandlingEject Activating Barcode Support 10 Activating Barcode Reader Support Activating Cartridge Memory Support 11 Cartridge Memory Support Activation for a Drive Deviceoption Disabling a Backup Device Disable Device How to Remove a Backup Device Removing a Backup Device How to Rename a Backup Device Renaming a Backup Device Device Locking Device Locking Size Device Concurrency, Segment Size, and BlockStreaming Changing 13 Advanced Options Dialog Box Concurrency Segment Size 14 Device Properties Dialog Box Concurrency Block Size Number of BuffersBefore Changing Block Size in Data Block size Configuring Users and User Configuring Users and User Groups Data Protector User Rights Save backup specification Start backup specificationSwitch session ownership Back up as root Data Protector User Rights Predefined Data Protector User Groups User Rights Admin Operator Predefined Data Protector User Groups Adding a User Group Adding or Deleting a User GroupAdding New User Groups Deleting a User Group Adding or Deleting a User Adding New Users Changing User Properties Modifying a UserMoving a User to Another User Group Changing User Group Rights Allowing Users to Restore Their Own Files Example User ConfigurationsWhen to Use This Enabling Users to Back Up Their Systems Example User Configurations Example User Configurations Chapter Managing Media Managing Media Overview of Data Protector Media Management How the Media Pool Relates to Other Components Media Life Cycle100 Chapter 101 Creating a Media Pool Pool Name Properties of a Media PoolDescription Media Type Non Policymedia104 Media Condition Magazine SupportFactors 106 How to Add Used How to AddAdding Media to a Media Pool Unused Media Formatting Media How to Format Media Cartridge Memory Reformat for Specific Slot Formatting Media in a Magazine110 Recognized Recognizing Other Data FormatsFormats Data Protector Media Format Categories 112 Cartridge Memory Enabled Recognition Importing Media How to Import Media Import Multiple Media Importing the Catalog from MediaCatalog from 114 Import Catalog Importing Media in a Magazine Device Import Magazine How to Import a Single Medium into a Magazine What’s Next?116 Limitation Appending Backups to MediaAppendable on incrementals only The first medium used in a 118 Using a Pre-Allocation List of Media for Backup Media Selection Selecting Media for Backup120 OFF How Media Are Selected for Backup 122 Setting Data Protection for Media Recycling Media Moving Media to Another Pool When to Export What Is ExportingHow to Export Exporting Media from Data Protector How to Modify Media Location What Is a Location?Modifying Media Locations 126 Modifying Media Descriptions What Is a Description? Media Label How to Verify Data When to VerifyVerifying Data on a Medium On a Medium Scanning Media in a Device 130 List Cartridge Memory for Specific Slots Checking the Condition of a Medium Backup MediaInformation on Media Selection 132 Factors Influencing the Condition of Media Media Pools Statuses of MediaGood Fair Media Condition Property Changing How Media Condition Is Calculated134 Searching for and Selecting a Medium Entering a Medium into a Device How to EnterMedia into a 136 Ejecting a Medium from a Device How to EjectBulk Eject Overview Scheduled Eject of MediaNotification on Mail Slots Full Chapter 139 140 Vaulting Media Moving Media to a Vault Configuring VaultsRestoring from Media in a Vault 142 Copying Media Exporting Copies Moving CopiesRestoring from a Copy Automated Media Copying Selection and Use Cleanme RequestDevices Destination Pool Detection of Write-Protected Media 148 Using Different Media Format Types Modifying Views in the Media Management Window 150 Backup 152 Prerequisites Configuring a Backup Backup Session Creating a Backup Specification154 Key Points Example of Creating a Backup Specification 156 Create New Backup Dialog Box Source Page of the Backup Wizard 158 Device Page of the Backup Wizard Backup Object Summary 160 Final Page of the Backup Wizard Backing Up Unix Filesystems Backing Up Unix Systems Selecting Specific How to Back UpFiles or Directories Unix Files Discovery Backing Up Clients Using Disk Discovery What Is NFS? Backing Up Disks Using NFSSelecting an Entire Client to Be Backed Up 164 NFS Environment 166 Backing Up Unix Disks as Disk Image Objects Chapter 167 Backing Up Filesystems Logical Disk Drives Backing Up Windows Systems Backed Up? What Is NotPrivate exclusion list Ntfs FeaturesFilesystem VSS Filesystem Chapter 171 Manual Definition Sparse FilesMultiple Disk Agents Specifying Objects Using Manual Add Backing Up ConfigurationWindows NT 2003 2000/XP/Server174 Chapter 175 Backing Up the Windows 2000/XP/Server 2003 System State Backing Up176 Chapter 177 Wins Server ServersDhcp Server DNS Server Backing Up Windows 2000/XP/Server 2003 Services Backing Up the Windows 2000/XP/Server 2003 Services 180 Refer to the HP OpenView Storage Data Protector Installation Backing Up the DFS Backing Up a Remote Storage Service Database Quotas Backing Up Windows User Profiles, Event Logs, and User DiskUser Profiles 182 Event Logs Backing Up Windows Clients Using Disk DiscoveryUser Disk Quotas How Are Disks 184 Selecting the Client Backing Up Windows Shared Disks When to Use Shared Disks Backup 186 Chapter 187 188 16 Inet Logon Option on Windows NT Chapter 189 190 Backing Up Windows Disks as Disk Image Objects Where to Find a How to Specify aDisk Image Section 192 How to Perform a Chapter 193 Prerequisites How to Back Up a Novell NetWare System Backing Up Novell NetWare Filesystems VolumesBacking Up Novell NetWare Systems 194 Chapter 195 Backup? What Is IncludedConfiguration Components An Incremental Chapter 197 198 Client Backup with Disk Discovery Adding NDS Objects to a Backup Specification Backing Up NetWare Directory Services NDS 200 Mountpoint Configuration File TSANDS.CFG Backing Up OpenVMS Filesystems Backing Up OpenVMS SystemsOpenVMS System 202 Equivalent to a BACKUP/PHYSICAL Chapter 203 Data Protector Installation and Licensing Guide Backing Up in a Direct Backup EnvironmentProtector EVA/VA/MSA Integration Guide EVA/VA/MSA Integration Guide Restore Backup Specification Configuration Procedure Backing Up Rawdisks Starting Direct Backup Using the CLIBacking Up Oracle8i Online and Offline 206 Scheduling Unattended Backups Conflicts SchedulingPlanning Your Policies Starting Periodic Backups Starting Backups on Specific Dates Editing Your Backup Schedule Configuring Backup Options When Scheduling Skipping Backups During HolidaysBackups 212 Running Consecutive Backups Backup Types Selecting a Backup Type Full or Incremental 214 Relative Referencing of Backup Runs How to Select How to Read TableBackup Type Examples Data Protector Default Backup Templates Using Backup TemplatesOptions Offered by Templates Schedule Trees 218 Applying a Backup Template Integration Specification Modifying an Existing Template Creating a New Template220 Chapter 221 222 Groups of Backup Specifications Group 26 Example of Backup Specification Groups 224 Using Backup Options 226 Backup Options Most Frequently Used Backup Options 228 Backup Options Protection 230 Log All Logging Changing Details About Data Stored in the DatabaseLog Files Balancing? What Is Load232 How Are Load BalancingParameters Used? How Are Objects 234 Ownership Who Will Be Able to Restore? Backup Specification Options List of Data Protector Backup OptionsSetting Options for Backup Specification 236 Backup Specification Options General and Other Description Available Backup Specification OptionsLoad Balancing Ownership Post-Exec Pre-Exec238 Object Options Reconnect Broken Connections 240 Setting the Disk Image Options 32 Disk Image Options Setting the Object Specific Options 242 Object Properties General and Trees/Filters Backup Posix Hard Links as Files Backup Files of Size Catalog Protection Do Not Preserve Access Time AttributesDo Not Use Archive Attribute Windows-Specific Option 244 Encode Lock Files During BackupLogging Public/Private Protection Data ProtectionReport Level 246 Software Compression Report Open Locked Files As Windows-Specific OptionUncompress NetWare Compressed Files Novell Netware Specific 248 User Defined Backup Variables CRC Check Device Backup OptionsConcurrency Media Pool Backup Specification Pre- and Post-Exec CommandsSpecific Backup Object 250 Pre- and Post-Exec Commands for a Backup Specification Pre- and Post- Exec Commands on Windows Systems Pathname Filename or252 Value Description Restarted 254 Environment Variables Pre- and Post-Exec Commands for a Specific Backup Object 256 How to Write the Commands Pre- and Post- Exec Commands on Unix Systems 258 Pathname? Chapter 259 Pathname 260 Variables Environment 262 Managing Failed Backups 264 Preventing Backup Failure Enabling Wake Onlan Support 266 Restarting Failed Backups Restore 268 Restoring Your Data Standard Restore Procedure 270 Selecting Your Data for Restore Selecting a Backup Version Selecting Data for RestoreHandling File Conflicts Setting Restore Options Specifying Restore LocationRestoring Under Another Device 272 Aborting a Restore Previewing and Starting a RestoreRestoring Disk Images Finding Needed Media Disk Image Objects Procedure274 Restoring Your Data to a Shared Disk Restoring Unix Systems Restoring Windows Systems How to Read This Windows Filesystem Restore Limitations278 Directories Restoring Windows Configuration Restoring the Windows ConfigurationImages 280 Restoring the SysVol Restoring the Windows 2000/XP/Server 2003 System State Selecting System State Items Restoring the Windows Registry282 Active Directory Restoring Windows 2000/XP/Server 2003 Services Services Restore Active Directory Restore ModesCertificate 284 Restoring Windows User Profiles and Event Logs Restoring DFSDeleted User Profiles 286 Restoring Windows TCP/ IP Services Restoring Novell Netware Filesystems Restoring File Ownerships and Trustees Restoring the Novell NetWare Configuration288 Restoring Novell NDS Restoring the NetWare Configuration 290 Restoring OpenVMS Filesystems What is Restored? 292 Chapter 293 List of Restore Options Restore OptionsGeneral Restore 294 Chapter 295 Pre- CommandsPost-Exec 296 Handling Options File ConflictSpecific Options 298 User Defined Restore Variables Restoring Files to Different Paths Restore Techniques 300 Restoring Files in Parallel Viewing Files Not in the IDB When to Restore Directly from MediaRestoring Files in Parallel Restoring Files in Use How to RestoreRestoring by Query Directly from By Query Restore by Query Selecting Only Specific Files Matching for Restore Skipping Files for Restore304 Restoring Files and Directories Manually How to Add FilesManually 306 Monitoring, Reporting 308 Viewing Currently Running Sessions Monitoring Sessions Responding to Mount Requests Viewing Finished Sessions310 Chapter 311 Changing the Amount of Messages Shown Aborting Running Sessions312 Chapter 313 314 Monitoring Several Cells Simultaneously Data Protector Reporting Report Send Report FormatsMethods 316 Report Types Backup Specification Reports 318 Backup Specification Reports Chapter 319 Configuration Reports Configuration Reports320 IDB Reports IDB Reports 322 Chapter 323 Pools and Media Reports Pools and Media Reports324 Chapter 325 Sessions in Timeframe Reports Sessions in Timeframe Reports326 Chapter 327 Single Session Reports Single Session Report328 Html Report Formats 330 Email Send Method Report Send MethodsCreating a New Microsoft Log to File Send Method Broadcast Message Send MethodSnmp Send Method 332 Chapter 333 334 External Send Method Configuring Report Groups and Adding Reports Configuring Reports Using the Data Protector 336 Chapter 337 Running Report Groups Running Individual Reports338 Chapter 339 Media Statistics Report Session Flow Report340 Chapter 341 Device Flow Report Data Protector Notifications What Are Notifications? Configuring NotificationsNotification Types 342 Data Protector Notifications 344 Chapter 345 346 Explanation of Some Notifications Notification Send Methods 348 Email Send Method Log to File Send Method Broadcast Message Send MethodSnmp Send Method 350 External Send Method Configuring NotificationsUse Report Group Send Method Data Protector Event Log Send Method 352 Configuring Reports and Notifications on the Web Copying Data Protector Java Programs to the Web Server Restricting Access to Web Reporting354 Generating the Reports Configuring Report Groups Data Protector Event Log Event Log Deleting Event Log Contents356 Event Log Message 358 Manager-of-Managers Environment 360 Centralized management of all tasks Manager-of-ManagersCentralized Media Management Database Centralized licensing 362 Configuring the Manager-of-Managers Importing Data Protector Cells Setting Up MoM Manager Restarting Data Protector Services Adding a MoM Administrator364 Chapter 365 366 Centralized Media Management Database Cmmdb Central Media Management Database 368 Configuring a Centralized Media Management Database Cmmdb Configuring the Cmmdb on the MoM Manager 370 Configuring the Cmmdb on the Client Cell Chapter 371 Why Use Centralized Licensing? Prerequisite Configuring Setting Up Centralized LicensingCentralized Licensing 372 Licenses ReleasingAssigning 374 Enterprise Moving Licenses in the MoM EnvironmentBefore Reorganization Deactivation Deactivating Centralized Licensing376 Importing and Exporting Data Protector Cells Working with a MoM EnvironmentImporting a Cell Manager Exporting a Cell Manager How to Distribute the MoM Configuration Distributing the MoM ConfigurationMoving Client Systems Among Cells 378 Managing Devices and Media for a Specific Cell Configuring Data Protector Users 380 Managing the Data Protector 382 Used? About the Data Protector Internal DatabaseData Protector Software Release Notes 384 IDB Architecture Mmdb IDB Architecture 386 Dcbf Chapter 387 Allocating Disk Space for Future Use Configuring the IDB388 What to Plan for in Advance Robustness Considerations Preparing for IDB Recovery390 To Optimize RecommendationsRobustness IDB Directories Location on Unix Location of IDB Directories on Unix392 Relocating the IDB Directories Recommended Location of IDB Directories 394 Creating an Additional Copy of the IDB Recovery File Directory Creating or Relocating DC DirectoriesCreating a DC Directory Enabling Transaction Logs Transaction Logs? Why EnableDisk Space Considerations Recommended IDB Backup Configuration Configuring the Database BackupSelecting the Internal Database Object 398 During the IDB IDB Reports Configuring the Database Reports and Notifications400 Chapter 401 402 Maintaining the IDB Chapter 403 404 IDB Growth Reducing the IDB Growth Changing Logging Level and Catalog Protection Settings When Does Change Take Effect?Reducing the IDB Size 406 Changing Catalog Protection for an Object Changing Catalog Protection for a Session Extending the Database Size Purging Obsolete FilenamesFilenames Creating New DC Directories Creating New fnames.dat Files How to CreateFiles? Creating a New fnames.dat File 410 Checking the Database Size Checking the Consistency of the Database 412 Moving the Database to a Different Cell Manager Chapter 413 Restoring the IDB to a Temporary Directory Restoring the IDB414 On an Unix Cell Moving the IDB to the Original LocationManager 416 Overview of IDB Recovery Methods Recovering the IDB Convenient MostOmitting Removing IDB Corruption Identifying the Level of Database CorruptionLevels Corruption Level How to Identify420 Performing Guided Autorecovery Handling Minor Database Corruption in the Dcbf Part Recovery Procedure422 Handling Major Database Corruption Filenames Part 424 Recovering the IDB Using IDB Recovery File Changed Device Chapter 425 426 Recovering the IDB Without the IDB Recovery File Chapter 427 428 Recovering the IDB from a Specific IDB Session Chapter 429 430 Replaying IDB Transaction Logs How to Replay Recovering the IDB to a Different Disk Layout 432 Updating the IDB by Importing Media 434 Disaster Recovery 436 Introduction Supported Disaster Recovery Methods and Operating SystemsCell Manager Client 438 Order to recover other user data What Is aComputer Disaster? 440 Recovery? What is OnlineWhat is Offline Local/Remote 442 Prepare for recovery Preparing for a Disaster RecoveryPlanning Plan Perform recovery procedures Consistent and Relevant Backup444 How to Create a Consistent and Relevant Backup? Updating the System Recovery Data SRDWhat Is SRD? Omnisrdupdate Using446 Chapter 447 448 Script Chapter 449 450 Assisted Manual Disaster Recovery of a Windows System Limitation RequirementsPreparation Has occurred 452 Type number Filesystem How to Determine the Filesystem Type from the SRD File 454 Chapter 455 456 Recovery Other Windows Systems 458 Disk Delivery Disaster Recovery of a Windows Client 460 Limitations Chapter 461 462 Enhanced Automated Disaster Recovery of a Windows System 464 Chapter 465 DR Image File Disk and Partition466 Chapter 467 468 ISO Image Windows Client Eadr of a470 Chapter 471 472 One Button Disaster Recovery of a Windows System Chapter 473 474 Obdr Backup 476 Modifying an Chapter 477 478 Chapter 479 480 Automated System Recovery Hardware ASR. See the HP OpenView Storage Data Protector Installation 482 Prerequisite Creation of ASR Set 484 Chapter 485 486 Restoring the Data Protector Cell Manager Specifics Enhanced Automated Disaster Recovery SpecificsMaking IDB consistent all methods 488 One Button Disaster Recovery Specifics Automated System Recovery Specifics Restoring the Microsoft Cluster Server Specifics Advanced Recovery TasksPossible Scenarios 490 Disaster Recovery of the Primary Node Disaster Recovery of a Secondary Node 492 Mmerge p1sApath ... p1sXpath Chapter 493 494 Restoring Hard Disk Signatures On Windows 496 Restoring Internet Information Server IIS Specifics Troubleshooting Concept Manual Disaster Recovery of an HP-UX Client498 Overview Using Custom Installation MediumCreating a Golden Image 500 Swsource section Chapter 501 502 Golden Image Creating Recovery Archives Using System Recovery Tools 504 Via the Network in the Ignite-UX Administration Guide 506 Storage Data Protector Software Release Notes Disk Delivery Disaster Recovery of an Unix ClientGathering Solaris Example HP-UX ExampleTru64 508 Creating an Preparing Backup SpecificationAuxiliary Disk 510 Chapter 511 512 Manual Disaster Recovery of an Unix Cell Manager Chapter 513 General Troubleshooting Troubleshooting Disaster Recovery onWindows Troubleshooting Disk Delivery Disaster Recovery Troubleshooting Assisted Manual Disaster RecoveryDrstart reports Can not copy filename Cannot Find Physical Location of Drives Selected for Disk Disk Delivery Disaster Recovery of a Media Agent Client Troubleshooting Eadr and ObdrNo Operating System Found Automatic DR information could not be collected Message Some Non-critical Errors Were Detected Network is Not Available During Restore Blank Screen During Recovery518 Computer Freezes During Eadr Auto Logon Does Not WorkCannot Create a CD ISO Image for Eadr of Mscs 520 Customizing the Data Protector Environment 522 Global Options File How to Use Global OptionsMost Often Used Variables 524 How to Use Using Omnirc OptionsLocations Omnirc Options? 526 OB2INCRDIFFTIME and OB2CHECKCHANGETIME Chapter 527 Limiting the Range of Port Numbers Firewall Support Chapter 529 530 Agent Identifiers Port Usage in Data Protector Using BothVariables Together 532 Chapter 533 User Interface 534 Chapter 535 536 Configuration Diagram Port Range Settings 538 Chapter 539 Outside a Firewall Example 3 GUI Installed Inside, Other Components Installed540 Chapter 541 542 Process Port Example 4 Application Agent and Media Agent Installed Settings onOutside, Other Components Installed Inside a Firewall Cell Manager 544 Chapter 545 546 Port Range Setting on the Cell Manager Limitations Troubleshooting 548 Before Calling Your Support Representative Location of Data Protector Log Files Data Protector Log FilesFormat of Data Protector Log Files 550 Log Files and Their Contents 552 Limiting the Maximum Size of Debugs Debugging 554 Ways of Debugging Modified Schedule -full Debug Syntax 556 Trace File Name Inet Debug on Windows Inet Debug on UnixCRS Debug on Windows Sample Debugging CRS Debug in the Microsoft Cluster Environment558 Chapter 559 560 Sample Error Message Dialog Browsing Troubleshooting Messages 562 When You Cannot Access Online Troubleshooting Chapter 563 564 Description of Common Problems Hostname Resolution Problems Troubleshooting Networking CommunicationData Protector Components Name Resolution Host a Host B 566 DNS Resolution Problem Checking the TCP/IP setup Client Fails with Connection Reset by PeerHosts file resolution problem 568 Problems Starting Data Protector Services on Troubleshooting Data Protector Services and DaemonsYou do not have permission to start the services Windows Specific service has not been found Changed service account propertiesMMD fails upon starting the CRS service 570 Problems Starting Data Protector Daemons on Unix Raima Velocis server daemon is apparently not running Raima Velocis server daemon could not be startedData Protector Cell Manager daemon could not be started 572 Which Processes Run Where, and When Data Protector Processes Cannot Access Exchanger Control Device on Windows Troubleshooting Devices and Media2000/XP/Server 574 Using Unsupported Scsi Adapters on Windows Device Open ProblemMedium Quality Statistics 576 Error statistics Explanation Medium Header Sanity Check Cannot Use Devices After Upgrading to Data Command SyntaxProtector A.05.10 578 Other Common Problems Full Backups Are Performed Instead of Incrementals Troubleshooting Backup and Restore SessionsFilenames Are Not Displayed Correctly in GUI 580 Backup owner is different No previous full backupUnexpected Mount Request for a Standalone Device Description has changed 582 Unexpected Mount Request for a Library Device Unexpected Mounted Filesystems Detected With the media used for backup has a Strict policyMedia in the library are not formatted and the media pool Media in the library are formatted but are different from Scheduled sessions no longer run Data Protector Fails to Start a Scheduled SessionLicenses available 584 Data Protector Fails to Start Parallel Restore Media Poor Backup Performance on Novell NetWare ServerData Protector Fails to Start an Interactive Session Agent on Novell NetWare Clients Troubleshooting Application Database Restores Backup Protection Expiration586 Licensing Guide for information Problems with non-ASCII Characters in Filenames Problems with Remote Installation of Windows Troubleshooting Data Protector InstallationClients 588 TCP/IP protocol is not installed and configured on your Name resolution fails when using DNS or Lmhosts No Permissions to Access the Cell Manager Troubleshooting User Interface StartupInstallation and Licensing Guide Inet Is Not Responding on the Cell Manager Or Novell NetWare Connection to a Remote System Refused on WindowsConnection to Windows 98 Clients Fails Problems During the Upgrade of the IDB on Solaris Troubleshooting the IDB592 Core upgrade runs out of disk space Cell Manager crashes during the core upgrade Detail upgrade runs out of disk space on the system Detail upgrade runs out of memory on the system594 Libraries Executables Missing Problems While Running the User InterfaceIDB is corrupted IDB Session Manager is not running on the Cell Manager Data Files Directories Missing RDS service/process cannot be startedOne or several IDB data files or directories are missing 596 Data Protector GUI cannot connect to the Cell Manager Temporary Directory Missing MMD is terminated during the IDB backup or import session Problems During Backup and Import598 DC binary files are corrupted or missing Performance ProblemsNumber of IDB objects and IDB objects sizes are too large 600 Mmdb and CDB Are Not Synchronized Chapter 601 602 Troubleshooting Reporting and Notifications Troubleshooting Online Help on Windows Troubleshooting Data Protector Online HelpTroubleshooting Online Help on Unix 604 Viewing Maintenance Data Protector Checking and Maintenance MechanismCheck Whether Data Protector Functions Properly Tasks 606 User Check Failed Notification Check the Data Protector Cell Manager Overview of Items to Be Checked Verify the Data Protector installation Check whether backups are configured properlyInspect the Data Protector log files Run the Notifications Checks Check Other System Resources 610 Integrations with Other Applications 612 Cluster Concepts and Terminology Cluster Integrations with Data Protector 614 Typical Cluster What Is a Virtual What is a PackageOr Group? Server? 616 Cluster-Aware Databases and Applications Licensing Microsoft Cluster Server Microsoft Cluster Server Integration Cell Manager on Microsoft Cluster Server InstallationClients on Microsoft Cluster Server 618 Backing Up Data in a Cluster Mscs Backing Up Local Disks Managing Cluster-Aware BackupsBacking Up Shared Disks 620 Failover of Data Protector 622 Failover Failover of Application Other Than Data Protector 624 Aborting Sessions Based on Elapsed Session Time To balance 626 Command Line Cell Manager on MC/ServiceGuard MC/ServiceGuard IntegrationLicensing and MC/ServiceGuard Protector Installation and Licensing Guide for instructions Prerequisites for Configuration628 Configuring Primary Cell Manager Configuring the Primary and Secondary Cell Managers 630 Secondary Cell Manager 632 Protector Package Configuring the Cell Manager Package Modifying Configuration File634 Modifying the Control File 636 Installation Clients on MC/ServiceGuardConfiguration 638 Backing Up Data in a Cluster MC/SG About Backing Up Database Applications Clients on Veritas Cluster Veritas Cluster Integration640 Chapter 641 Clients on Novell NetWare Cluster Novell NetWare Cluster Integration642 Backing Up Shared Cluster Pools Data Source Integration DSI What Is DSI?What Can You Measure? Chapter 645 Measured? Application Response Measurement ARM Integration646 Chapter 647 ManageX ManageX IntegrationIntegration? Supported? Data Protector Access Points Access Points for System and Management ApplicationsIntroduction Snmp Traps 650 Enterprise Event ID Specific Event ID Generic Event IDVariables Data Protector Snmp Traps Format Windows Application Log Data Protector Log Files652 Verifying Data Protector Processes ExamplesData Protector Health Check Failed Notification 654 Getting the Results of the Last Night’s Backup ADIC/GRAU DAS and STK ACS Libraries 656 ADIC/GRAU DAS and STK ACS Integrations Data Protector and StorageTek ACS Library Integration Data Protector and ADIC/GRAU DAS Library Systems Integration Media Management Basics Configuration Basics 660 Additional Media Management Tips Connecting Library Drives Direct Access to the Library Installation and ConfigurationPreparing for Installation ADIC/GRAU DAS Library Device Chapter 663 Installing the DAS Media Agent on a Windows System Installing the DAS Media Agent664 Remote 666 Installing the DAS Media Agent on a 32-bit HP-UX System Chapter 667 668 Installing the DAS Media Agent on an AIX System Using the Data Protector GUI 670 Using Data Protector to Configure Drives Searching for a Medium Using Data Protector to Access the ADIC/GRAU Library Ejecting Media Entering Media672 Initializing Media Adding Media to a Media PoolInitializing Individual Media Media in a Library Initializing Multiple674 Verifying Media Querying the ADIC/GRAU DAS Server Modifying Media Attributes Scanning Media676 Getting Information about Media Moving MediaRead-only window Recycling Media Exporting Media Removing Volsers678 Importing Media STK ACS Library Device Direct Access to the Library Installation Configuration680 Installing the ACS Media Agent on a Windows System Installing the ACS Media Agent to Use the StorageTekLibrary 682 Chapter 683 684 Installing the ACS Media Agent on a 32-bit HP-UX System Chapter 685 686 Using Data Protector to Configure the STK ACS Library Searching for Media Using Data Protector to Access the STK ACS Library 688 Chapter 689 690 Initializing Multiple Media in a Library Device Chapter 691 692 Querying the STK Acslm Host 694 Removing Media Chapter 695 696 Troubleshooting Library Installation Configuration 698 Chapter 699 700 Further Information This Appendix VxFS Snapshot Backing Up and Restoring Unix Specifics Example A-1 Pre- exec Script Template Pre- and Post- exec Script Templates Example A-2 Post- exec Script Template MOUNTPOINT=$1 Data Protector Commands Infrastructure Performance ConsiderationsNetwork Datastream Local Datastream High Performance Hardware Other Than Devices Using Hardware in Parallel Device Streaming Configuring Backups and RestoresBlock Size Hardware Compression Full and Incremental Backups Object Distribution to Media Image Backup Versus FilesystemMiscellaneous Performance Hints On Novell NetWare Example of Scheduled Eject of Media Add the Report to the Report Group and Configure ItSchedule the Report Group Arguments Copy the Script to the Specified Directory Example of Scheduled Eject of Media Function Main Example of Scheduled Eject of Media Session Pre-Exec Shut Down Application Examples of Pre-Exec and Post-Exec Commands for Unix Session Post-Exec Application Startup Filesystem #!/bin/sh Pre-Exec Report Usage Filesystem Post-Exec Log Backup for the Record Disk Image Post-Exec Mount Disk After Raw Volume Backup Post-Exec Notify User Examples of Pre-Exec and Post-Exec Commands for Unix Disaster Recovery Move Kill Links on HP-UX OmniBack Creating a libaci.o on AIX03.5x and A.04.x Full path to the library archive file is Daspath /libaci.a Example of the Package Configuration File Configurednode Failbackpolicy Manual Haltscript /etc/cmcluster/ob2cl/ob2cl.cntl Dbservice Deferred # RESOURCEUPVALUE= Upup # Resourceupvalue #RESOURCESTARTAUTOMATIC/DEFERRED Nodefailfastenabledno Example of the Package Control File # Volume Group Activation # Volume Groups # Filesystems FSMOUNTOPT0= # Filesystem Unmount Count # Service Names and Commands Example of the Package Control File Debug.log Data Protector Log Files Example Entries IpcGetPeer Could not expand ConnectionIP Inet.log Sm.logMedia.log Upgrade.log Data Protector Log Files Example Entries Windows Manual Disaster Recovery Preparation Template Table A-1 Changing Block Size on Windows Media Agent Changing Block Size on Windows Media Agent Appendix a Glossary Backup chain Backup APIBackup device Backup generation Backup specification BC HP StorageWorks Virtual Array specific term BC HP StorageWorks Disk Array XP specific termSee also HP StorageWorks Virtual Array LUN BC Process EMC Symmetrix specific term See also SAPDBA, Brbackup Boot volume/disk/partitionSee also BC and BC Process Boolean operators See also SAPDBA, Brarchive See also Mmdb CDF file Unix specific term See also data protectionCell Cell Manager Client backup with disk discovery Client backupCentralized Media Management Database Cmmdb See Cmmdb Client or client system COM+ Registration Database Command-line interfaceConcurrency See Disk Agent concurrency Data protection Data stream Data Protector user accountDatabase library Database parallelism See also backup types Device Delta backupDifferential backup See incremental backup Differential backup MS SQL specific Directory junction Windows specific term See also Information Store MDB Disaster recoveryDirectory Store DS MS Exchange specific term Disk Agent Disk quota Disk image rawdisk backupDistributed File System DFS Domain controller Enterprise Backup Environment EMC Symmetrix Command-Line Interface Symcli EMC SymmetrixDrive Drive index Exchanger Event LogsExtensible Storage Engine ESE MS Failover See also Primary Volume, and MU numbers Fnames.dat File Replication Service FRSFull backup See also backup types Full mailbox backup Full database backupHost backup See client backup with disk discovery Global options file HP OpC Hosting systemHP OpenView Smart Plug-In SPI HP StorageWorks Virtual Array See also backup types Incremental backup MS Exchange See also exporting media Incremental backupSee also backup types Incremental mailbox backup Incremental1 mailbox backup Inet Initializing See formatting Installation ServerInformation Store MDB MS Exchange specific term See also Directory Store DS Initialization Parameter File Windows specific term Internet Information Server IISIP address Isql Sybase specific term Library Local and remote recoveryLights-out operation or unattended operation LISTENER.ORA Oracle specific term Logfull shell script Informix Unix Login information to the Oracle TargetLogging level Logical-log files Magic Packet See Wake Onlan Lotus C API Lotus Domino Server specific term Media condition Media allocation policyMedia condition factors Media ID Media type Media setMedia usage policy Merging See also shadow copy, shadow copy provider, writer Microsoft Volume Shadow Copy service VSSMoM Mount point See also first level mirror Multi-drive server Offline recoveryObdrindex.dat Obdr capable device On-BarInformix specific term Online backupSee also archived redo log OpC Original unit ZDB specific term Original systemSee also merging Parallel restore Package MC/ServiceGuard and Veritas Cluster specific termPair status HP StorageWorks Disk Array XP specific term Parallelism Pre- and post-exec commandsPhysical device See also pre-exec Public folder store MS Exchange 2000 Server specific term Rawdisk backup See disk image backupPublic/private backed up data RAID Manager XP HP StorageWorks Disk Array XP specific term Recovery Catalog Database Oracle specific term Recovery Catalog Oracle specific termRecoveryInfo Recovery Manager Rman Oracle specific term Database Windows specific term Removable Storage ManagementReparse point Windows specific term Replica unit ZDB specific term Rman Oracle specific term See Recovery Manager See also replica storage pool Restore sessionScan Scanning Session key SchedulerShadow copy set MS VSS specific term See also shadow copy Split mirror backup EMC Symmetrix See split mirror backupSee ZDB tape backup Shared disks Disk Array XP specific term Split mirror backup HP StorageWorksSRD file Sst.conf file Standard security MS SQL specific term StackersSee also integrated security Storage Group StorageTek ACS library System Backup to Tape Oracle specific term Symmetrix Command-Line InterfaceSymmetrix CLI Database File System databases Sybase specific See ZDB disk backup System volume/disk/partitionTablespace Target R2 device EMC Symmetrix Transaction backup Terminal Services Windows specific termTransaction backup Sybase and SQL specific term Transaction log backup TSANDS.CFG file Novell NetWare specific term Transaction log table Sybase specific termUnattended operation See lights-out operation User account User disk quotas Vaulting media Volume groupVerify See also original unit and replica unit Virtual server See Microsoft Volume Shadow Copy service VxFS Volume mountpoint Windows specific termVxVM Veritas Volume Manager Windows Configuration backup See zero downtime backup ZDB XCopy engine direct backup specific termXbsa interface Informix specific term ZDB part of the IDB ZDB specific term See also zero downtime backup ZDB Glossary Index Index 626 Bdacc 633 See Centralized Media Management Database 340 See IDB 440 Preparation, Windows NT/2000 client 111 116 618 Limiting port range, firewall environment Index 149 NDS 622 Index 174 Index Scsi ID NT Configuration Use Shadow Copy, object specific option Index VSS XCopy engine, 39