Troubleshooting

Troubleshooting Backup and Restore Sessions

 

to the <system_name.company.com>, but it cannot because it does not

 

know this system as <system_name.company.com>, but only as

 

<system_name>. The system name cannot be expanded to the full name

 

because the DNS is improperly configured. This situation can also be the

 

other way around, where DNS is configured on the Cell Manager and not

 

on the Application Client.

Action

Set up the TCP/IP protocol and configure DNS properly. Refer to

 

Appendix B in the HP OpenView Storage Data Protector Installation and

 

Licensing Guide for information.

 

Problems with non-ASCII Characters in Filenames

 

In mixed platform environments, there are some limitations regarding

 

filenames containing non-ASCII characters.

Action

See Appendix B in the HP OpenView Storage Data Protector Software

 

Release Notes for types of problems that occur, for situations in which

 

they occur, and for workarounds.

Chapter 12

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