Temporary Directory Missing | HP B6960-90078 specification

Troubleshooting

Troubleshooting the IDB

Temporary Directory Missing

The following temporary directories should exist on the Cell Manager:

•On Windows: <Data_Protector_home>\tmp

•On UNIX: /var/opt/omni/tmp

The Data Protector GUI cannot connect to the Cell Manager

When Data Protector GUI tries to connect to the Cell Manager, the following error message is displayed if Data Protector temporary directory is missing:

Cannot access the Cell Manager system. (inet is not responding) The Cell Manager host is not reachable or is not up and running or has no Data Protector software installed and configured on it.

Action	1.	Close the Data Protector GUI.
	2.	Run the omnisv -stopcommand on the Cell Manager to stop the
		Data Protector services/processes:
		•	On Windows: <Data_Protector_home>\bin\omnisv -stop
		• On UNIX: /opt/omni/sbin/omnisv -stop
	3.	On the Cell Manager, manually create the temporary directory:
		•	On Windows: <Data_Protector_home>\tmp
		•	On UNIX: /var/opt/omni/tmp
	4.	Run the omnisv -startcommand to start the services/processes.
		•	On Windows: <Data_Protector_home>\bin\omnisv -start
		• On UNIX: /opt/omni/sbin/omnisv -start
	5.	Restart the Data Protector GUI.

Chapter 12

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Image 627

HP B6960-90078 manual Temporary Directory Missing, Data Protector GUI cannot connect to the Cell Manager

Contents

HP OpenView Storage Data Protector Administrator’s Guide Legal Notices Iii Page Contents Configuring Users and User Groups Vii Backup Viii Restore Monitoring, Reporting, Notifications, and the Event Log Manager-of-Managers Environment Xii Disaster Recovery Xiii Xiv Customizing the Data Protector Environment Contents Xvi Integrations with Other Applications Xvii ADIC/GRAU DAS and STK ACS Libraries Xviii Xix Edition History Part Number Manual Edition ProductPage Xxi Xxii Data Protector Graphical User Interface Feedback GeneralInformation Technical Support Documentation Xxiv Xxv Manuals Xxvi HP OpenView Storage Data Protector Unix Integration Guide Xxvii Online Help Xxviii Xxix HP OpenView Storage Data Protector Administrator’s GuideAudience Licensing Guide Xxx Organization Introducing Data Protector This Chapter Data Protector Cell Environment How a Backup Session Works How a Restore Session WorksConcepts Guide Data Protector Cell Environment HP OpenView Storage Data Protector Graphical User Interface Using the Data Protector User Interface Unix Platforms Graphical User InterfacePlatforms Starting GUI on Prerequisite Storage Data Protector Installation and LicensingStorage Data Protector HP StorageWorks Disk Array Printing from the Data Protector Graphical User Interface Context List Elements of the Data Protector Graphical User Interface Navigation Tabs Scoping PaneResults Area Results Area Command-Line Interface Data Protector Online Resources Using the Online Manuals Using Microsoft Management Console MMC Add Overview of Tasks to Set Up Data Protector Overview of Tasks to Set Up Data Protector Configuring and Using Backup Configuring and Using Backup Devices Licensing Guide for details Windows Configuring Backup DevicesSystems Guide Configuring Backup Devices How Backup Specifications, Devices, and Media Pools Relate What Are Standalone Devices? How to Configure Configuring Standalone Devices Configuring Specifying Device Type and NameDevice Chains Configuring Standalone Devices File size GB Segment size MB Configuring File DevicesWhat Are File Recommended Segment Sizes for Specific Device File Sizes Handling Mount RequestsFile Devices Specifying a Pathname for a File Device Configuring Library Devices Library Device Drive Index to Scsi Address Mapping Configuring Library Devices Configuring Libraries with Multiple Systems Configure a backup. See , Backup, on What’s Next? Configuring Magazine DevicesWhat Are Magazine Configuring Stacker Devices Backup Restore withStacker Devices Configuring a Library for Mixed Media Configuring Devices for Direct Backup Configuration Procedure Configuring the libtab File Configuring Standalone DevicesConfiguring SCSI-II Libraries Configuring XCopy Engines Support of New Devices Using Several Drive Types in a Library Using Several Drive Types in a Library OpenView Storage Data Protector Concepts Guide Shared Devices in the SAN Environment Multiple System to Multiple Device Connectivity in SAN Locking Devices Used by Multiple Applications Locking Devices Used Exclusively by Data Protector Direct Library Access Concept Indirect Library Access ConceptConfiguration Overview Configuration Goals SAN Environment Configuration Configuration Methods Device AutoconfigurationLimitations Manually Configuring the Library Configuration Using the SANconf Tool Manually Configuring the Devices Drives Library RoboticsA Cluster Names Defining Lock Setting Advanced Options Summary of Device Definitions Using Lock Names Manually Configuring the libtab Files Selecting Direct Access File on zala File on oda Shared Devices and MC/ServiceGuard Configuration BasicsFile on donat How to Configure a Floating Drive B3935-90015MC/ServiceGuard Version A.11.05 Release NotesCreating the ATS Configuration Files Configuring Drives Static Drives How to Configure a Static Drive Drive Cleaning Conditions for Automatic Cleaning Configuring Automatic Drive Cleaning Testing the Drive Cleaning Configuration Configuration Testing Busy Drive Handling AbortEject Activating Barcode Support 10 Activating Barcode Reader Support Activating Cartridge Memory Support 11 Cartridge Memory Support Activation for a Drive Deviceoption Disabling a Backup Device Disable Device How to Remove a Backup Device Removing a Backup Device How to Rename a Backup Device Renaming a Backup Device Device Locking Device Locking Changing Device Concurrency, Segment Size, and BlockSize Streaming 13 Advanced Options Dialog Box Concurrency Segment Size 14 Device Properties Dialog Box Concurrency Block Size in Data Number of BuffersBlock Size Before Changing Block size Configuring Users and User Configuring Users and User Groups Data Protector User Rights Back up as root Start backup specificationSave backup specification Switch session ownership Data Protector User Rights Predefined Data Protector User Groups User Rights Admin Operator Predefined Data Protector User Groups Adding or Deleting a User Group Adding a User GroupAdding New User Groups Deleting a User Group Adding or Deleting a User Adding New Users Modifying a User Changing User PropertiesMoving a User to Another User Group Changing User Group Rights Enabling Users to Back Up Their Systems Example User ConfigurationsAllowing Users to Restore Their Own Files When to Use This Example User Configurations Example User Configurations Chapter Managing Media Managing Media Overview of Data Protector Media Management Media Life Cycle How the Media Pool Relates to Other Components100 Chapter 101 Creating a Media Pool Media Type Properties of a Media PoolPool Name Description Policymedia Non104 Magazine Support Media ConditionFactors 106 Unused Media How to AddHow to Add Used Adding Media to a Media Pool Formatting Media How to Format Media Formatting Media in a Magazine Cartridge Memory Reformat for Specific Slot110 Data Protector Media Format Categories Recognizing Other Data FormatsRecognized Formats 112 Cartridge Memory Enabled Recognition Importing Media How to Import Media 114 Importing the Catalog from MediaImport Multiple Media Catalog from Import Catalog Importing Media in a Magazine Device How to Import a Single Medium into a Magazine What’s Next? Import Magazine116 Appending Backups to Media LimitationAppendable on incrementals only The first medium used in a 118 Using a Pre-Allocation List of Media for Backup Selecting Media for Backup Media Selection120 OFF How Media Are Selected for Backup 122 Setting Data Protection for Media Recycling Media Moving Media to Another Pool Exporting Media from Data Protector What Is ExportingWhen to Export How to Export 126 What Is a Location?How to Modify Media Location Modifying Media Locations Modifying Media Descriptions What Is a Description? Media Label On a Medium When to VerifyHow to Verify Data Verifying Data on a Medium Scanning Media in a Device 130 List Cartridge Memory for Specific Slots Selection Backup MediaChecking the Condition of a Medium Information on Media 132 Factors Influencing the Condition of Media Fair Statuses of MediaMedia Pools Good Changing How Media Condition Is Calculated Media Condition Property134 Searching for and Selecting a Medium 136 How to EnterEntering a Medium into a Device Media into a How to Eject Ejecting a Medium from a DeviceBulk Eject Mail Slots Full Scheduled Eject of MediaOverview Notification on Chapter 139 140 Vaulting Media Configuring Vaults Moving Media to a VaultRestoring from Media in a Vault 142 Copying Media Copy Moving CopiesExporting Copies Restoring from a Automated Media Copying Destination Pool Cleanme RequestSelection and Use Devices Detection of Write-Protected Media 148 Using Different Media Format Types Modifying Views in the Media Management Window 150 Backup 152 Prerequisites Configuring a Backup Creating a Backup Specification Backup Session154 Key Points Example of Creating a Backup Specification 156 Create New Backup Dialog Box Source Page of the Backup Wizard 158 Device Page of the Backup Wizard Backup Object Summary 160 Final Page of the Backup Wizard Backing Up Unix Filesystems Backing Up Unix Systems Unix Files How to Back UpSelecting Specific Files or Directories Discovery Backing Up Clients Using Disk Discovery 164 Backing Up Disks Using NFSWhat Is NFS? Selecting an Entire Client to Be Backed Up NFS Environment 166 Backing Up Unix Disks as Disk Image Objects Chapter 167 Backing Up Filesystems Logical Disk Drives Backing Up Windows Systems What Is Not Backed Up?Private exclusion list VSS Filesystem FeaturesNtfs Filesystem Chapter 171 Agents Sparse FilesManual Definition Multiple Disk Backing Up Configuration Specifying Objects Using Manual AddWindows NT 2000/XP/Server 2003174 Chapter 175 Backing Up Backing Up the Windows 2000/XP/Server 2003 System State176 Chapter 177 DNS Server ServersWins Server Dhcp Server Backing Up Windows 2000/XP/Server 2003 Services Backing Up the Windows 2000/XP/Server 2003 Services 180 Refer to the HP OpenView Storage Data Protector Installation Backing Up the DFS Backing Up a Remote Storage Service Database 182 Backing Up Windows User Profiles, Event Logs, and User DiskQuotas User Profiles How Are Disks Backing Up Windows Clients Using Disk DiscoveryEvent Logs User Disk Quotas 184 Selecting the Client Backing Up Windows Shared Disks When to Use Shared Disks Backup 186 Chapter 187 188 16 Inet Logon Option on Windows NT Chapter 189 190 Backing Up Windows Disks as Disk Image Objects Section How to Specify aWhere to Find a Disk Image 192 How to Perform a Chapter 193 194 Backing Up Novell NetWare Filesystems VolumesPrerequisites How to Back Up a Novell NetWare System Backing Up Novell NetWare Systems Chapter 195 An Incremental What Is IncludedBackup? Configuration Components Chapter 197 198 Client Backup with Disk Discovery Adding NDS Objects to a Backup Specification Backing Up NetWare Directory Services NDS 200 Mountpoint Configuration File TSANDS.CFG Backing Up OpenVMS Systems Backing Up OpenVMS FilesystemsOpenVMS System 202 Equivalent to a BACKUP/PHYSICAL Chapter 203 EVA/VA/MSA Integration Guide Backing Up in a Direct Backup EnvironmentData Protector Installation and Licensing Guide Protector EVA/VA/MSA Integration Guide Restore Backup Specification Configuration Procedure 206 Starting Direct Backup Using the CLIBacking Up Rawdisks Backing Up Oracle8i Online and Offline Scheduling Unattended Backups Policies SchedulingConflicts Planning Your Starting Periodic Backups Starting Backups on Specific Dates Editing Your Backup Schedule Skipping Backups During Holidays Configuring Backup Options When SchedulingBackups 212 Running Consecutive Backups Backup Types Selecting a Backup Type Full or Incremental 214 Relative Referencing of Backup Runs Examples How to Read TableHow to Select Backup Type Using Backup Templates Data Protector Default Backup TemplatesOptions Offered by Templates Schedule Trees 218 Applying a Backup Template Integration Specification Creating a New Template Modifying an Existing Template220 Chapter 221 222 Groups of Backup Specifications Group 26 Example of Backup Specification Groups 224 Using Backup Options 226 Backup Options Most Frequently Used Backup Options 228 Backup Options Protection 230 Logging Changing Details About Data Stored in the Database Log AllLog Files What Is Load Balancing?232 How Are Objects Load BalancingHow Are Parameters Used? 234 Ownership Who Will Be Able to Restore? 236 List of Data Protector Backup OptionsBackup Specification Options Setting Options for Backup Specification Ownership Available Backup Specification OptionsBackup Specification Options General and Other Description Load Balancing Pre-Exec Post-Exec238 Object Options Reconnect Broken Connections 240 Setting the Disk Image Options 32 Disk Image Options Setting the Object Specific Options 242 Object Properties General and Trees/Filters Backup Posix Hard Links as Files Backup Files of Size 244 Do Not Preserve Access Time AttributesCatalog Protection Do Not Use Archive Attribute Windows-Specific Option Lock Files During Backup EncodeLogging 246 Protection Data ProtectionPublic/Private Report Level Report Open Locked Files As Windows-Specific Option Software CompressionUncompress NetWare Compressed Files Novell Netware Specific 248 User Defined Backup Variables Media Pool Device Backup OptionsCRC Check Concurrency 250 Pre- and Post-Exec CommandsBackup Specification Specific Backup Object Pre- and Post-Exec Commands for a Backup Specification Pre- and Post- Exec Commands on Windows Systems Filename or Pathname252 Value Description Restarted 254 Environment Variables Pre- and Post-Exec Commands for a Specific Backup Object 256 How to Write the Commands Pre- and Post- Exec Commands on Unix Systems 258 Pathname? Chapter 259 Pathname 260 Variables Environment 262 Managing Failed Backups 264 Preventing Backup Failure Enabling Wake Onlan Support 266 Restarting Failed Backups Restore 268 Restoring Your Data Standard Restore Procedure 270 Selecting Your Data for Restore Selecting Data for Restore Selecting a Backup VersionHandling File Conflicts 272 Specifying Restore LocationSetting Restore Options Restoring Under Another Device Finding Needed Media Previewing and Starting a RestoreAborting a Restore Restoring Disk Images Procedure Disk Image Objects274 Restoring Your Data to a Shared Disk Restoring Unix Systems Restoring Windows Systems Windows Filesystem Restore Limitations How to Read This278 Directories 280 Restoring the Windows ConfigurationRestoring Windows Configuration Images Restoring the SysVol Restoring the Windows 2000/XP/Server 2003 System State Restoring the Windows Registry Selecting System State Items282 Active Directory Restoring Windows 2000/XP/Server 2003 Services 284 Active Directory Restore ModesServices Restore Certificate Profiles Restoring DFSRestoring Windows User Profiles and Event Logs Deleted User 286 Restoring Windows TCP/ IP Services Restoring Novell Netware Filesystems Restoring the Novell NetWare Configuration Restoring File Ownerships and Trustees288 Restoring Novell NDS Restoring the NetWare Configuration 290 Restoring OpenVMS Filesystems What is Restored? 292 Chapter 293 294 Restore OptionsList of Restore Options General Restore Chapter 295 296 CommandsPre- Post-Exec File Conflict Handling OptionsSpecific Options 298 User Defined Restore Variables Restoring Files to Different Paths Restore Techniques 300 Restoring Files in Parallel When to Restore Directly from Media Viewing Files Not in the IDBRestoring Files in Parallel Directly from How to RestoreRestoring Files in Use Restoring by Query By Query Restore by Query Skipping Files for Restore Selecting Only Specific Files Matching for Restore304 How to Add Files Restoring Files and Directories ManuallyManually 306 Monitoring, Reporting 308 Viewing Currently Running Sessions Monitoring Sessions Viewing Finished Sessions Responding to Mount Requests310 Chapter 311 Aborting Running Sessions Changing the Amount of Messages Shown312 Chapter 313 314 Monitoring Several Cells Simultaneously Data Protector Reporting 316 Report FormatsReport Send Methods Report Types Backup Specification Reports 318 Backup Specification Reports Chapter 319 Configuration Reports Configuration Reports320 IDB Reports IDB Reports 322 Chapter 323 Pools and Media Reports Pools and Media Reports324 Chapter 325 Sessions in Timeframe Reports Sessions in Timeframe Reports326 Chapter 327 Single Session Report Single Session Reports328 Html Report Formats 330 Microsoft Report Send MethodsEmail Send Method Creating a New 332 Broadcast Message Send MethodLog to File Send Method Snmp Send Method Chapter 333 334 External Send Method Configuring Report Groups and Adding Reports Configuring Reports Using the Data Protector 336 Chapter 337 Running Individual Reports Running Report Groups338 Chapter 339 Session Flow Report Media Statistics Report340 Chapter 341 Device Flow Report 342 What Are Notifications? Configuring NotificationsData Protector Notifications Notification Types Data Protector Notifications 344 Chapter 345 346 Explanation of Some Notifications Notification Send Methods 348 Email Send Method Broadcast Message Send Method Log to File Send MethodSnmp Send Method 350 Data Protector Event Log Send Method Configuring NotificationsExternal Send Method Use Report Group Send Method 352 Configuring Reports and Notifications on the Web Restricting Access to Web Reporting Copying Data Protector Java Programs to the Web Server354 Generating the Reports Configuring Report Groups Event Log Deleting Event Log Contents Data Protector Event Log356 Event Log Message 358 Manager-of-Managers Environment 360 Centralized licensing Manager-of-ManagersCentralized management of all tasks Centralized Media Management Database 362 Configuring the Manager-of-Managers Importing Data Protector Cells Setting Up MoM Manager Adding a MoM Administrator Restarting Data Protector Services364 Chapter 365 366 Centralized Media Management Database Cmmdb Central Media Management Database 368 Configuring a Centralized Media Management Database Cmmdb Configuring the Cmmdb on the MoM Manager 370 Configuring the Cmmdb on the Client Cell Chapter 371 372 Setting Up Centralized LicensingWhy Use Centralized Licensing? Prerequisite Configuring Centralized Licensing Releasing LicensesAssigning 374 Reorganization Moving Licenses in the MoM EnvironmentEnterprise Before Deactivating Centralized Licensing Deactivation376 Working with a MoM Environment Importing and Exporting Data Protector CellsImporting a Cell Manager Exporting a Cell Manager 378 Distributing the MoM ConfigurationHow to Distribute the MoM Configuration Moving Client Systems Among Cells Managing Devices and Media for a Specific Cell Configuring Data Protector Users 380 Managing the Data Protector 382 About the Data Protector Internal Database Used?Data Protector Software Release Notes 384 IDB Architecture Mmdb IDB Architecture 386 Dcbf Chapter 387 Configuring the IDB Allocating Disk Space for Future Use388 What to Plan for in Advance Preparing for IDB Recovery Robustness Considerations390 IDB Directories RecommendationsTo Optimize Robustness Location of IDB Directories on Unix Location on Unix392 Relocating the IDB Directories Recommended Location of IDB Directories 394 Creating an Additional Copy of the IDB Recovery File Enabling Transaction Logs Creating or Relocating DC DirectoriesDirectory Creating a DC Directory Considerations Why EnableTransaction Logs? Disk Space 398 Configuring the Database BackupRecommended IDB Backup Configuration Selecting the Internal Database Object During the IDB Configuring the Database Reports and Notifications IDB Reports400 Chapter 401 402 Maintaining the IDB Chapter 403 404 IDB Growth Reducing the IDB Growth 406 When Does Change Take Effect?Changing Logging Level and Catalog Protection Settings Reducing the IDB Size Changing Catalog Protection for an Object Changing Catalog Protection for a Session Creating New DC Directories Purging Obsolete FilenamesExtending the Database Size Filenames Creating a New fnames.dat File How to CreateCreating New fnames.dat Files Files? 410 Checking the Database Size Checking the Consistency of the Database 412 Moving the Database to a Different Cell Manager Chapter 413 Restoring the IDB Restoring the IDB to a Temporary Directory414 Moving the IDB to the Original Location On an Unix CellManager 416 Overview of IDB Recovery Methods Recovering the IDB Removing MostConvenient Omitting Identifying the Level of Database Corruption IDB CorruptionLevels How to Identify Corruption Level420 Performing Guided Autorecovery Recovery Procedure Handling Minor Database Corruption in the Dcbf Part422 Handling Major Database Corruption Filenames Part 424 Recovering the IDB Using IDB Recovery File Changed Device Chapter 425 426 Recovering the IDB Without the IDB Recovery File Chapter 427 428 Recovering the IDB from a Specific IDB Session Chapter 429 430 Replaying IDB Transaction Logs How to Replay Recovering the IDB to a Different Disk Layout 432 Updating the IDB by Importing Media 434 Disaster Recovery 436 Supported Disaster Recovery Methods and Operating Systems IntroductionCell Manager Client 438 Disaster? What Is aOrder to recover other user data Computer 440 Local/Remote What is OnlineRecovery? What is Offline 442 Plan Preparing for a Disaster RecoveryPrepare for recovery Planning Consistent and Relevant Backup Perform recovery procedures444 Updating the System Recovery Data SRD How to Create a Consistent and Relevant Backup?What Is SRD? Using Omnisrdupdate446 Chapter 447 448 Script Chapter 449 450 Assisted Manual Disaster Recovery of a Windows System Has occurred RequirementsLimitation Preparation 452 Type number Filesystem How to Determine the Filesystem Type from the SRD File 454 Chapter 455 456 Recovery Other Windows Systems 458 Disk Delivery Disaster Recovery of a Windows Client 460 Limitations Chapter 461 462 Enhanced Automated Disaster Recovery of a Windows System 464 Chapter 465 Disk and Partition DR Image File466 Chapter 467 468 ISO Image Eadr of a Windows Client470 Chapter 471 472 One Button Disaster Recovery of a Windows System Chapter 473 474 Obdr Backup 476 Modifying an Chapter 477 478 Chapter 479 480 Automated System Recovery Hardware ASR. See the HP OpenView Storage Data Protector Installation 482 Prerequisite Creation of ASR Set 484 Chapter 485 486 Enhanced Automated Disaster Recovery Specifics Restoring the Data Protector Cell Manager SpecificsMaking IDB consistent all methods 488 One Button Disaster Recovery Specifics Automated System Recovery Specifics 490 Advanced Recovery TasksRestoring the Microsoft Cluster Server Specifics Possible Scenarios Disaster Recovery of the Primary Node Disaster Recovery of a Secondary Node 492 Mmerge p1sApath ... p1sXpath Chapter 493 494 Restoring Hard Disk Signatures On Windows 496 Restoring Internet Information Server IIS Specifics Troubleshooting Manual Disaster Recovery of an HP-UX Client Concept498 Using Custom Installation Medium OverviewCreating a Golden Image 500 Swsource section Chapter 501 502 Golden Image Creating Recovery Archives Using System Recovery Tools 504 Via the Network in the Ignite-UX Administration Guide 506 Disk Delivery Disaster Recovery of an Unix Client Storage Data Protector Software Release NotesGathering 508 HP-UX ExampleSolaris Example Tru64 Preparing Backup Specification Creating anAuxiliary Disk 510 Chapter 511 512 Manual Disaster Recovery of an Unix Cell Manager Chapter 513 Troubleshooting Disaster Recovery on General TroubleshootingWindows Cannot Find Physical Location of Drives Selected for Disk Troubleshooting Assisted Manual Disaster RecoveryTroubleshooting Disk Delivery Disaster Recovery Drstart reports Can not copy filename Automatic DR information could not be collected Troubleshooting Eadr and ObdrDisk Delivery Disaster Recovery of a Media Agent Client No Operating System Found Message Some Non-critical Errors Were Detected Blank Screen During Recovery Network is Not Available During Restore518 Auto Logon Does Not Work Computer Freezes During EadrCannot Create a CD ISO Image for Eadr of Mscs 520 Customizing the Data Protector Environment 522 How to Use Global Options Global Options FileMost Often Used Variables 524 Omnirc Options? Using Omnirc OptionsHow to Use Locations 526 OB2INCRDIFFTIME and OB2CHECKCHANGETIME Chapter 527 Limiting the Range of Port Numbers Firewall Support Chapter 529 530 Agent Identifiers Using Both Port Usage in Data ProtectorVariables Together 532 Chapter 533 User Interface 534 Chapter 535 536 Configuration Diagram Port Range Settings 538 Chapter 539 Example 3 GUI Installed Inside, Other Components Installed Outside a Firewall540 Chapter 541 542 Process Port Cell Manager Settings onExample 4 Application Agent and Media Agent Installed Outside, Other Components Installed Inside a Firewall 544 Chapter 545 546 Port Range Setting on the Cell Manager Limitations Troubleshooting 548 Before Calling Your Support Representative 550 Data Protector Log FilesLocation of Data Protector Log Files Format of Data Protector Log Files Log Files and Their Contents 552 Limiting the Maximum Size of Debugs Debugging 554 Ways of Debugging Modified Schedule -full Debug Syntax 556 Trace File Name Inet Debug on Unix Inet Debug on WindowsCRS Debug on Windows CRS Debug in the Microsoft Cluster Environment Sample Debugging558 Chapter 559 560 Sample Error Message Dialog Browsing Troubleshooting Messages 562 When You Cannot Access Online Troubleshooting Chapter 563 564 Description of Common Problems Host a Host B Troubleshooting Networking CommunicationHostname Resolution Problems Data Protector Components Name Resolution 566 DNS Resolution Problem Client Fails with Connection Reset by Peer Checking the TCP/IP setupHosts file resolution problem 568 Windows Troubleshooting Data Protector Services and DaemonsProblems Starting Data Protector Services on You do not have permission to start the services 570 Changed service account propertiesSpecific service has not been found MMD fails upon starting the CRS service Problems Starting Data Protector Daemons on Unix 572 Raima Velocis server daemon could not be startedRaima Velocis server daemon is apparently not running Data Protector Cell Manager daemon could not be started Which Processes Run Where, and When Data Protector Processes 574 Troubleshooting Devices and MediaCannot Access Exchanger Control Device on Windows 2000/XP/Server Device Open Problem Using Unsupported Scsi Adapters on WindowsMedium Quality Statistics 576 Error statistics Explanation Medium Header Sanity Check 578 Command SyntaxCannot Use Devices After Upgrading to Data Protector A.05.10 Other Common Problems 580 Troubleshooting Backup and Restore SessionsFull Backups Are Performed Instead of Incrementals Filenames Are Not Displayed Correctly in GUI Description has changed No previous full backupBackup owner is different Unexpected Mount Request for a Standalone Device 582 Unexpected Mount Request for a Library Device Media in the library are formatted but are different from With the media used for backup has a Strict policyUnexpected Mounted Filesystems Detected Media in the library are not formatted and the media pool 584 Data Protector Fails to Start a Scheduled SessionScheduled sessions no longer run Licenses available Agent on Novell NetWare Clients Poor Backup Performance on Novell NetWare ServerData Protector Fails to Start Parallel Restore Media Data Protector Fails to Start an Interactive Session Backup Protection Expiration Troubleshooting Application Database Restores586 Licensing Guide for information Problems with non-ASCII Characters in Filenames 588 Troubleshooting Data Protector InstallationProblems with Remote Installation of Windows Clients TCP/IP protocol is not installed and configured on your Name resolution fails when using DNS or Lmhosts Inet Is Not Responding on the Cell Manager Troubleshooting User Interface StartupNo Permissions to Access the Cell Manager Installation and Licensing Guide Connection to a Remote System Refused on Windows Or Novell NetWareConnection to Windows 98 Clients Fails Troubleshooting the IDB Problems During the Upgrade of the IDB on Solaris592 Core upgrade runs out of disk space Cell Manager crashes during the core upgrade Detail upgrade runs out of memory on the system Detail upgrade runs out of disk space on the system594 IDB Session Manager is not running on the Cell Manager Problems While Running the User InterfaceLibraries Executables Missing IDB is corrupted 596 RDS service/process cannot be startedData Files Directories Missing One or several IDB data files or directories are missing Data Protector GUI cannot connect to the Cell Manager Temporary Directory Missing Problems During Backup and Import MMD is terminated during the IDB backup or import session598 Performance Problems DC binary files are corrupted or missingNumber of IDB objects and IDB objects sizes are too large 600 Mmdb and CDB Are Not Synchronized Chapter 601 602 Troubleshooting Reporting and Notifications Troubleshooting Data Protector Online Help Troubleshooting Online Help on WindowsTroubleshooting Online Help on Unix 604 Viewing Tasks Data Protector Checking and Maintenance MechanismMaintenance Check Whether Data Protector Functions Properly 606 User Check Failed Notification Check the Data Protector Cell Manager Overview of Items to Be Checked Run the Notifications Checks Check whether backups are configured properlyVerify the Data Protector installation Inspect the Data Protector log files Check Other System Resources 610 Integrations with Other Applications 612 Cluster Concepts and Terminology Cluster Integrations with Data Protector 614 Typical Cluster Server? What is a PackageWhat Is a Virtual Or Group? 616 Cluster-Aware Databases and Applications Licensing Microsoft Cluster Server Microsoft Cluster Server Integration 618 InstallationCell Manager on Microsoft Cluster Server Clients on Microsoft Cluster Server Backing Up Data in a Cluster Mscs 620 Managing Cluster-Aware BackupsBacking Up Local Disks Backing Up Shared Disks Failover of Data Protector 622 Failover Failover of Application Other Than Data Protector 624 Aborting Sessions Based on Elapsed Session Time To balance 626 Command Line MC/ServiceGuard Integration Cell Manager on MC/ServiceGuardLicensing and MC/ServiceGuard Prerequisites for Configuration Protector Installation and Licensing Guide for instructions628 Configuring Primary Cell Manager Configuring the Primary and Secondary Cell Managers 630 Secondary Cell Manager 632 Protector Package Configuring the Cell Manager Package Configuration File Modifying634 Modifying the Control File 636 Clients on MC/ServiceGuard InstallationConfiguration 638 Backing Up Data in a Cluster MC/SG About Backing Up Database Applications Veritas Cluster Integration Clients on Veritas Cluster640 Chapter 641 Novell NetWare Cluster Integration Clients on Novell NetWare Cluster642 Backing Up Shared Cluster Pools Measure? What Is DSI?Data Source Integration DSI What Can You Chapter 645 Application Response Measurement ARM Integration Measured?646 Chapter 647 Supported? ManageX IntegrationManageX Integration? Snmp Traps Access Points for System and Management ApplicationsData Protector Access Points Introduction 650 Enterprise Event ID Data Protector Snmp Traps Format Generic Event IDSpecific Event ID Variables Data Protector Log Files Windows Application Log652 Examples Verifying Data Protector ProcessesData Protector Health Check Failed Notification 654 Getting the Results of the Last Night’s Backup ADIC/GRAU DAS and STK ACS Libraries 656 ADIC/GRAU DAS and STK ACS Integrations Data Protector and StorageTek ACS Library Integration Data Protector and ADIC/GRAU DAS Library Systems Integration Media Management Basics Configuration Basics 660 Additional Media Management Tips ADIC/GRAU DAS Library Device Direct Access to the Library Installation and ConfigurationConnecting Library Drives Preparing for Installation Chapter 663 Installing the DAS Media Agent Installing the DAS Media Agent on a Windows System664 Remote 666 Installing the DAS Media Agent on a 32-bit HP-UX System Chapter 667 668 Installing the DAS Media Agent on an AIX System Using the Data Protector GUI 670 Using Data Protector to Configure Drives Searching for a Medium Using Data Protector to Access the ADIC/GRAU Library Entering Media Ejecting Media672 Individual Media Adding Media to a Media PoolInitializing Media Initializing Initializing Multiple Media in a Library674 Verifying Media Querying the ADIC/GRAU DAS Server Scanning Media Modifying Media Attributes676 Recycling Media Moving MediaGetting Information about Media Read-only window Removing Volsers Exporting Media678 Importing Media Direct Access to the Library Installation Configuration STK ACS Library Device680 Installing the ACS Media Agent to Use the StorageTek Installing the ACS Media Agent on a Windows SystemLibrary 682 Chapter 683 684 Installing the ACS Media Agent on a 32-bit HP-UX System Chapter 685 686 Using Data Protector to Configure the STK ACS Library Searching for Media Using Data Protector to Access the STK ACS Library 688 Chapter 689 690 Initializing Multiple Media in a Library Device Chapter 691 692 Querying the STK Acslm Host 694 Removing Media Chapter 695 696 Troubleshooting Library Installation Configuration 698 Chapter 699 700 Further Information This Appendix VxFS Snapshot Backing Up and Restoring Unix Specifics Example A-1 Pre- exec Script Template Pre- and Post- exec Script Templates Example A-2 Post- exec Script Template MOUNTPOINT=$1 Data Protector Commands Datastream Local Datastream Performance ConsiderationsInfrastructure Network High Performance Hardware Other Than Devices Using Hardware in Parallel Configuring Backups and Restores Device StreamingBlock Size Hardware Compression Full and Incremental Backups Image Backup Versus Filesystem Object Distribution to MediaMiscellaneous Performance Hints On Novell NetWare Add the Report to the Report Group and Configure It Example of Scheduled Eject of MediaSchedule the Report Group Arguments Copy the Script to the Specified Directory Example of Scheduled Eject of Media Function Main Example of Scheduled Eject of Media Session Pre-Exec Shut Down Application Examples of Pre-Exec and Post-Exec Commands for Unix Session Post-Exec Application Startup Filesystem #!/bin/sh Pre-Exec Report Usage Filesystem Post-Exec Log Backup for the Record Disk Image Post-Exec Mount Disk After Raw Volume Backup Post-Exec Notify User Examples of Pre-Exec and Post-Exec Commands for Unix Disaster Recovery Move Kill Links on HP-UX Creating a libaci.o on AIX OmniBack03.5x and A.04.x Full path to the library archive file is Daspath /libaci.a Example of the Package Configuration File Configurednode Failbackpolicy Manual Haltscript /etc/cmcluster/ob2cl/ob2cl.cntl Dbservice Deferred # RESOURCEUPVALUE= Upup # Resourceupvalue #RESOURCESTARTAUTOMATIC/DEFERRED Nodefailfastenabledno Example of the Package Control File # Volume Group Activation # Volume Groups # Filesystems FSMOUNTOPT0= # Filesystem Unmount Count # Service Names and Commands Example of the Package Control File Debug.log Data Protector Log Files Example Entries IpcGetPeer Could not expand ConnectionIP Sm.log Inet.logMedia.log Upgrade.log Data Protector Log Files Example Entries Windows Manual Disaster Recovery Preparation Template Table A-1 Changing Block Size on Windows Media Agent Changing Block Size on Windows Media Agent Appendix a Glossary Backup generation Backup APIBackup chain Backup device Backup specification BC Process EMC Symmetrix specific term BC HP StorageWorks Disk Array XP specific termBC HP StorageWorks Virtual Array specific term See also HP StorageWorks Virtual Array LUN See also SAPDBA, Brarchive Boot volume/disk/partitionSee also SAPDBA, Brbackup See also BC and BC Process Boolean operators Cell Manager See also data protectionSee also Mmdb CDF file Unix specific term Cell Client or client system Client backupClient backup with disk discovery Centralized Media Management Database Cmmdb See Cmmdb Data protection Command-line interfaceCOM+ Registration Database Concurrency See Disk Agent concurrency Database parallelism Data Protector user accountData stream Database library See incremental backup Differential backup MS SQL specific Delta backupSee also backup types Device Differential backup Disk Agent See also Information Store MDB Disaster recoveryDirectory junction Windows specific term Directory Store DS MS Exchange specific term Domain controller Disk image rawdisk backupDisk quota Distributed File System DFS Drive index EMC Symmetrix Command-Line Interface Symcli EMC SymmetrixEnterprise Backup Environment Drive Failover Event LogsExchanger Extensible Storage Engine ESE MS See also backup types File Replication Service FRSSee also Primary Volume, and MU numbers Fnames.dat Full backup Global options file Full database backupFull mailbox backup Host backup See client backup with disk discovery HP StorageWorks Virtual Array Hosting systemHP OpC HP OpenView Smart Plug-In SPI Incremental1 mailbox backup See also exporting media Incremental backupSee also backup types Incremental backup MS Exchange See also backup types Incremental mailbox backup See also Directory Store DS Initialization Parameter File Initializing See formatting Installation ServerInet Information Store MDB MS Exchange specific term Isql Sybase specific term Internet Information Server IISWindows specific term IP address LISTENER.ORA Oracle specific term Local and remote recoveryLibrary Lights-out operation or unattended operation Logical-log files Login information to the Oracle TargetLogfull shell script Informix Unix Logging level Magic Packet See Wake Onlan Lotus C API Lotus Domino Server specific term Media ID Media allocation policyMedia condition Media condition factors Merging Media setMedia type Media usage policy Mount point Microsoft Volume Shadow Copy service VSSSee also shadow copy, shadow copy provider, writer MoM Obdr capable device Offline recoverySee also first level mirror Multi-drive server Obdrindex.dat OpC Online backupOn-BarInformix specific term See also archived redo log Original system Original unit ZDB specific termSee also merging Package MC/ServiceGuard and Veritas Cluster specific term Parallel restorePair status HP StorageWorks Disk Array XP specific term See also pre-exec Pre- and post-exec commandsParallelism Physical device RAID Manager XP HP StorageWorks Disk Array XP specific term Rawdisk backup See disk image backupPublic folder store MS Exchange 2000 Server specific term Public/private backed up data Recovery Manager Rman Oracle specific term Recovery Catalog Oracle specific termRecovery Catalog Database Oracle specific term RecoveryInfo Replica unit ZDB specific term Removable Storage ManagementDatabase Windows specific term Reparse point Windows specific term Scanning See also replica storage pool Restore sessionRman Oracle specific term See Recovery Manager Scan See also shadow copy SchedulerSession key Shadow copy set MS VSS specific term Shared disks See split mirror backupSplit mirror backup EMC Symmetrix See ZDB tape backup Sst.conf file Split mirror backup HP StorageWorksDisk Array XP specific term SRD file StorageTek ACS library StackersStandard security MS SQL specific term See also integrated security Storage Group System databases Sybase specific Symmetrix Command-Line InterfaceSystem Backup to Tape Oracle specific term Symmetrix CLI Database File Target R2 device EMC Symmetrix System volume/disk/partitionSee ZDB disk backup Tablespace Transaction log backup Terminal Services Windows specific termTransaction backup Transaction backup Sybase and SQL specific term User disk quotas Transaction log table Sybase specific termTSANDS.CFG file Novell NetWare specific term Unattended operation See lights-out operation User account See also original unit and replica unit Virtual server Volume groupVaulting media Verify Windows Configuration backup Volume mountpoint Windows specific termSee Microsoft Volume Shadow Copy service VxFS VxVM Veritas Volume Manager XCopy engine direct backup specific term See zero downtime backup ZDBXbsa interface Informix specific term ZDB part of the IDB ZDB specific term See also zero downtime backup ZDB Glossary Index Index 626 Bdacc 633 See Centralized Media Management Database 340 See IDB 440 Preparation, Windows NT/2000 client 111 116 618 Limiting port range, firewall environment Index 149 NDS 622 Index 174 Index Scsi ID NT Configuration Use Shadow Copy, object specific option Index VSS XCopy engine, 39