How to use this Section, Identify the problem | Canon BJC-55

Chapter 6

Troubleshooting

■How to use this Section

This troubleshooting section describes problems and solutions for many common problems you may experience. Work through this section as described below.

An error message is shown on the screen

If there is an error message shown on the screen regarding to the printer, refer to “Error messages”. ( ☞91)

Identify the problem

Identify the problem by referring to “Quick reference list of possible problems” for a detailed description of the problem and suggestions for solving the problem. (☞90)

If the problem cannot be identified

The problems that you encounter may not be solely due to the printer. Problems may occur with the basic software, the application software or the computer (lack of memory, hard disk problems, etc.) that you are using. Refer to your software application or computer hardware manuals for troubleshooting instructions.

The problem still cannot be resolved

For faster assistance, there are a few items that we recommend you confirm Before you call for service. (☞145)

88Chapter 6 Troubleshooting

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Canon BJC-55 user manual How to use this Section, An error message is shown on the screen, Identify the problem

Contents

Series Copyright 2000 Canon INC. ALL Rights Reserved Trademarks FCC Regulations Canadian Radio Interference Regulations International Energy Star Program Table of Contents Performing Test Prints Glossary 164 How to use this manual Chapter Conventions About Documents About the Setup Software & Reference Guide CD How to Use the Setup Software & Reference Guide CD-ROM General Safety Warnings and Precautions About Reference Guide and Adobe Acrobat ReaderLocation Power outlet Battery Cleaning the printer An emergency Printer location Transporting the Printer Power cord Unplug power cord and remove the battery before cleaning BJ CartridgesGeneral warnings Universal AC Adapter Important notes about USB connection Disconnect printer or hub first Scanner feature Features and benefitsHigh resolution colour 720 dpi Compact portable design Options and supplies BJ Cartridges and ink cartridgesColor BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo Black BJ Cartridge BC-10 BJ Cartridge Container SB-10Color Image Scanner Cartridge IS-12 Print media Power supply Available options Canon Auto Sheet Feeder ASF-50 Examining the printer Front viewTop cover Power lock switch Auto Sheet Feeder ASF-50 connectorPower connector Battery pack Rear view Operation panel Power button Power lampResume button Installing the battery pack CHARGE/ERROR lamp Setting Up the Printer Setting Up the Printer Drivers Getting Started Switching the printer on and off Installing and using printer drivers Setting up the IrDA wireless interface What you need for infrared data transmission CPU Using infra-red data transmission Approx degrees Installing the BJ Cartridge Choosing which BJ Cartridge to use BJ Cartridge guidelines BJ Cartridge installation Press the Power button Remove the BJ Cartridge from its protective packaging Executing correctly Cartridge Setting Up the Printer Printing Paper and other print media Selecting paper types Plain paper Special media Envelopes Selecting the print media Loading paper and other media Paper and other media must be loaded one sheet at a time Loading Table for Manual Feed Name Media Type Print Side Purpose Start the print job with your software application Changing the BJ Cartridges Hold the green tab to remove the BJ Cartridge Lid Mark Protective tape Protective cap Printing Performing Test Prints Starting the test prints Following table lists the defaults for each setting Nozzle Check Pattern Printer settingsSample test prints Status Information Sample Performing Test Prints Recharging and replacing the battery pack Recharging the battery pack Press the Power button to switch the printer off Replacing the battery pack Insert here Align here Marks Setting the low-ink warning How to enable the low-ink warningWhen an low-ink warning is displayed Switching off the low-ink warning Cancel immidiately previous operation and try again? 4beeps Replacing ink cartridges Handling ink cartridges Examining the ink cartridges Black BJ Cartridge BC-10 employs only one ink cartridge Replacing an ink cartridge Page Ink Cartridge BCI-10 Black Remove the orange protective cap from the new ink cartridgePage Replacing BJ Cartridges Before you replace a worn BJ Cartridge Follow this procedure to replace the BJ Cartridge Replacing a BJ Cartridge Windows Installing the optional Color Image Scanner Cartridge IS-12Installing the software for the Scanner Cartridge Macintosh For Windows Daily Operation and Printer Maintenance For Macintosh Installing and removing the Scanner Cartridge Installing the Scanner Cartridge Open the top cover Daily Operation and Printer Maintenance Removing the Scanner Cartridge Tab Cleaning the printer Before you start cleaning Cleaning inside and outside the printer Cleaning the print head To start cleaning/flushing from the operation panel Preparing the printer for travel or storage Daily Operation and Printer Maintenance Identify the problem How to use this SectionAn error message is shown on the screen If the problem cannot be identified Troubleshooting Quick reference list of possible problems Problem See Error messages 105 Problems and Solutions Printout is not clear or has white streaksTry printing a nozzle check pattern Make sure that you are printing on the correct print side Strange characters printing Normal Abnormal Strange characters Troubleshooting Check to see if the printer port setting is correct Cannot start the print jobCheck the printer status and its cable connections Selecting USBPRNxx as the printer port Check to see if you are printing a large text or large image Cannot print via the infrared port USBPRNxx write error appears on the screen Check the printer spooling settingCheck the interface cable connections Check to see if the printer driver is installed properly Make sure the printer port USBPRNxx is operating properly Make sure no other applications are open and running Cannot install the printer driverCheck the Setup Software & Reference Guide CD-ROM Make sure that your operating system is stable USB driver installed correctly? Cannot execute print due to insufficient memory Check to see if there are any errors in the document Cannot print to the end of the print job Check the printer and interface cable Cannot feed manually Is the paper set correctly? Selecting Manual Feed Printout rotated 90 degrees Check to see if the correct Orientation has been selected Selecting the Orientation Make sure the BJ Cartridge is correctly installed Vertical lines are broken Check the Print Quality setting Macintosh Make sure the BJ Cartridge is installed correctly Cannot print via wireless infra-red connections Make sure the infrared driver is installed correctlyMake sure infrared communication driver can be used Check the connection speed to see if it is checked off Make sure the correct port is selected to receive data Confirming correct infrared connection Paper skews or jams during feeding Make sure the paper is set in the Feed Slot correctly Paper is not feeding straight? Determine if the colour mismatch is significant Screen colours and the printed colour do not matchIs a foreign object blocking the feed slot? Determine if only certain colours are unsatisfactory Adjusting the colour Check to see if the Color BJ Cartridge is installed Make sure that Greyscale Print is switched offDocument prints in only black and white Make sure the BJC-55 Series is selected as default printer Colours are broken or uneven Selecting the BJ Cartridge and Media Type Selecting the paper size Determine if the Scale print options is selected Printer does not switch on Check the printer and power cableIs the battery fully charged? Printer does not switch off Is the power lock switch set in the lock position? Printer seems to be working but nothing prints Print a nozzle check pattern Print job halts Determine if the print job contains a large colour imageCheck for the following message Windows Printing blurred or smudged Check to see if the paper is curled or bent Check Intensity setting in the printer driver Printout is excessively curled Battery is not charging Executing a long print job? CHARGE/ERROR lamp lights or flashes orange Error Battery is damaged Has the battery been removed? Make sure that the paper is set correctlyCheck to see if the BJ Cartridge has been removed Check the ink level in the ink cartridges Make sure that the printer is switched on Check the printer and the interface cable Type x Error appears on the screen Determine if any other software applications are open Determine if there is any problem with the document file Determine if the printer driver has been installed properly Make sure that background printing has been switched on Cannot execute background printing Make sure the printer is switched on Cannot select the printer driver in the ChooserCheck the printer and the interface cable connections Before you call for service Describing the problem Make sure the printer has been selected as default printer Printer printed normally with another software application Describing your system Obtaining the OS version number and amount of memory Determining the amount of free disk space available Obtaining the version number of the printer driver Troubleshooting Paper size Paper weightAppendix a Paper type Printing area Paper and special media European DL size Appendix a Paper Specifications Appendix B Consumables Paper and special media Available options Universal AC Adapter AD-360U Appendix C Universal AC Adapter AD-360U Specifications Printer Specifications Appendix D Interfaces Acoustic Noise Level RAM Binary Auto Power OffA4 size paper Bit Byte ConfigurationBuffer Cartridge holder Dithering Default settingFactory default Dot matrix High Speed HS mode Font characteristicsHigh Quality HQ mode Font Input buffer HueInk jet printer Interface Lpi Letter size paperLine feed Noise level Point size Print modePrinter command Printer cable Saturation ResolutionResident font Software application Top-of-form TOF Text modeText scale mode True black Glossary Index Index Power outlet safety, 10 power supply Index USB Canon INC