USB driver installed correctly? | Canon BJC-55 manual

Windows

USB driver installed correctly?

Follow the procedures in Getting Started to install the printer driver again. If re-installing the printer driver does not solve the problem, the USB driver may not be installed correctly. First, check the status of the USB driver. If the USB driver is not performing correctly, remove it and then re-install the printer driver.

Checking the status of the USB controller

1.

2.

Check the USB cable and make sure that it is securely connected to the computer and the printer, and make sure that the printer is switched on.

On the desktop, click the Start button, point to Settings, and then click Control Panel.

3. Double-click the System icon.

4. Click the Device Manager tab.

5. Double-click Universal serial bus controller, and make sure that Canon BJC-55 is selected.

•If you see Canon BJC-55 displayed, the USB driver is installed correctly.

•If you see an exclamation mark (!) displayed, the USB driver is not installed correctly. Remove it and re-install the printer driver.

• If nothing is displayed, click the Other Devices heading. If you see the

6

USB driver under Other Devices, the driver is not installed correctly. Remove it and then re-install the printer driver.

Removing a device

Follow this procedure to remove a device listed on the Device Manager tab.

PROCEED CAREFULLY TO AVOID ACCIDENTALLY REMOVING ANOTHER IMPORTANT DEVICE. REMOVING ANY OTHER DEVICE COULD INTERFERE WITH THE PERFORMANCE OF WINDOWS.

1.

2.

On the Device Manager tab, double-click Other Devices, and then click Canon BJC-55.

Click the Remove button.

Chapter 6 Troubleshooting 103

Image 105

Canon BJC-55 user manual USB driver installed correctly?

Contents

Series Trademarks Copyright 2000 Canon INC. ALL Rights Reserved FCC Regulations International Energy Star Program Canadian Radio Interference Regulations Table of Contents Performing Test Prints Glossary 164 Chapter How to use this manual About Documents Conventions How to Use the Setup Software & Reference Guide CD-ROM About the Setup Software & Reference Guide CD General Safety Warnings and Precautions About Reference Guide and Adobe Acrobat ReaderLocation Power outlet Battery An emergency Cleaning the printer Transporting the Printer Printer location Power cord Unplug power cord and remove the battery before cleaning BJ CartridgesGeneral warnings Universal AC Adapter Disconnect printer or hub first Important notes about USB connection High resolution colour 720 dpi Features and benefitsScanner feature Compact portable design Options and supplies BJ Cartridges and ink cartridgesColor BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo Black BJ Cartridge BC-10 BJ Cartridge Container SB-10Color Image Scanner Cartridge IS-12 Print media Power supply Canon Auto Sheet Feeder ASF-50 Available options Examining the printer Front viewTop cover Power connector Auto Sheet Feeder ASF-50 connectorPower lock switch Battery pack Operation panel Rear view Power button Power lampResume button CHARGE/ERROR lamp Installing the battery pack Setting Up the Printer Setting Up the Printer Getting Started Drivers Switching the printer on and off Setting up the IrDA wireless interface Installing and using printer drivers CPU What you need for infrared data transmission Using infra-red data transmission Approx degrees Choosing which BJ Cartridge to use Installing the BJ Cartridge BJ Cartridge guidelines Press the Power button BJ Cartridge installation Remove the BJ Cartridge from its protective packaging Executing correctly Cartridge Setting Up the Printer Paper and other print media Printing Plain paper Selecting paper types Envelopes Special media Selecting the print media Paper and other media must be loaded one sheet at a time Loading paper and other media Name Media Type Print Side Purpose Loading Table for Manual Feed Start the print job with your software application Changing the BJ Cartridges Hold the green tab to remove the BJ Cartridge Lid Mark Protective tape Protective cap Printing Starting the test prints Performing Test Prints Following table lists the defaults for each setting Sample test prints Printer settingsNozzle Check Pattern Status Information Sample Performing Test Prints Recharging the battery pack Recharging and replacing the battery pack Press the Power button to switch the printer off Replacing the battery pack Insert here Align here Marks Setting the low-ink warning How to enable the low-ink warningWhen an low-ink warning is displayed Cancel immidiately previous operation and try again? 4beeps Switching off the low-ink warning Handling ink cartridges Replacing ink cartridges Black BJ Cartridge BC-10 employs only one ink cartridge Examining the ink cartridges Replacing an ink cartridge Page Remove the orange protective cap from the new ink cartridge Ink Cartridge BCI-10 BlackPage Before you replace a worn BJ Cartridge Replacing BJ Cartridges Replacing a BJ Cartridge Follow this procedure to replace the BJ Cartridge Installing the software for the Scanner Cartridge Installing the optional Color Image Scanner Cartridge IS-12Windows Macintosh For Windows Daily Operation and Printer Maintenance For Macintosh Installing the Scanner Cartridge Installing and removing the Scanner Cartridge Open the top cover Daily Operation and Printer Maintenance Removing the Scanner Cartridge Tab Before you start cleaning Cleaning the printer Cleaning inside and outside the printer To start cleaning/flushing from the operation panel Cleaning the print head Preparing the printer for travel or storage Daily Operation and Printer Maintenance An error message is shown on the screen How to use this SectionIdentify the problem If the problem cannot be identified Troubleshooting Problem See Quick reference list of possible problems 105 Error messages Problems and Solutions Printout is not clear or has white streaksTry printing a nozzle check pattern Make sure that you are printing on the correct print side Normal Abnormal Strange characters Strange characters printing Troubleshooting Check to see if the printer port setting is correct Cannot start the print jobCheck the printer status and its cable connections Selecting USBPRNxx as the printer port Check to see if you are printing a large text or large image Cannot print via the infrared port USBPRNxx write error appears on the screen Check the printer spooling settingCheck the interface cable connections Make sure the printer port USBPRNxx is operating properly Check to see if the printer driver is installed properly Check the Setup Software & Reference Guide CD-ROM Cannot install the printer driverMake sure no other applications are open and running Make sure that your operating system is stable USB driver installed correctly? Cannot execute print due to insufficient memory Cannot print to the end of the print job Check to see if there are any errors in the document Check the printer and interface cable Is the paper set correctly? Cannot feed manually Selecting Manual Feed Check to see if the correct Orientation has been selected Printout rotated 90 degrees Selecting the Orientation Vertical lines are broken Make sure the BJ Cartridge is correctly installed Check the Print Quality setting Macintosh Make sure the BJ Cartridge is installed correctly Cannot print via wireless infra-red connections Make sure the infrared driver is installed correctlyMake sure infrared communication driver can be used Make sure the correct port is selected to receive data Check the connection speed to see if it is checked off Confirming correct infrared connection Paper skews or jams during feeding Paper is not feeding straight? Make sure the paper is set in the Feed Slot correctly Is a foreign object blocking the feed slot? Screen colours and the printed colour do not matchDetermine if the colour mismatch is significant Determine if only certain colours are unsatisfactory Adjusting the colour Check to see if the Color BJ Cartridge is installed Make sure that Greyscale Print is switched offDocument prints in only black and white Make sure the BJC-55 Series is selected as default printer Colours are broken or uneven Selecting the BJ Cartridge and Media Type Selecting the paper size Determine if the Scale print options is selected Printer does not switch on Check the printer and power cableIs the battery fully charged? Is the power lock switch set in the lock position? Printer does not switch off Print a nozzle check pattern Printer seems to be working but nothing prints Print job halts Determine if the print job contains a large colour imageCheck for the following message Windows Check to see if the paper is curled or bent Printing blurred or smudged Printout is excessively curled Check Intensity setting in the printer driver Executing a long print job? Battery is not charging Error CHARGE/ERROR lamp lights or flashes orange Battery is damaged Has the battery been removed? Make sure that the paper is set correctlyCheck to see if the BJ Cartridge has been removed Check the ink level in the ink cartridges Check the printer and the interface cable Make sure that the printer is switched on Determine if any other software applications are open Type x Error appears on the screen Determine if the printer driver has been installed properly Determine if there is any problem with the document file Cannot execute background printing Make sure that background printing has been switched on Make sure the printer is switched on Cannot select the printer driver in the ChooserCheck the printer and the interface cable connections Describing the problem Before you call for service Make sure the printer has been selected as default printer Printer printed normally with another software application Obtaining the OS version number and amount of memory Describing your system Determining the amount of free disk space available Obtaining the version number of the printer driver Troubleshooting Appendix a Paper weightPaper size Paper type Paper and special media Printing area European DL size Appendix a Paper Specifications Consumables Appendix B Available options Paper and special media Appendix C Universal AC Adapter AD-360U Universal AC Adapter AD-360U Specifications Appendix D Printer Specifications Interfaces Acoustic Noise Level RAM A4 size paper Auto Power OffBinary Bit Buffer ConfigurationByte Cartridge holder Factory default Default settingDithering Dot matrix High Quality HQ mode Font characteristicsHigh Speed HS mode Font Ink jet printer HueInput buffer Interface Line feed Letter size paperLpi Noise level Printer command Print modePoint size Printer cable Resident font ResolutionSaturation Software application Text scale mode Text modeTop-of-form TOF True black Glossary Index Index Power outlet safety, 10 power supply Index USB Canon INC