Canon BJC-55 specs

Windows

Make sure the printer port (USBPRNxx) is operating properly

Check the operation status of the printer port. (☞96)

Windows

Check to see if the printer driver is installed properly

It is possible that the printer driver may not be installed properly. In this situation, uninstall the printer driver and reinstall from the beginning.

Re-installing the Printer Driver

1. Click the Start button, point to Programs, click BJ Printer, then click Uninstall.

2. In the Uninstall dialog box, click the Yes button.

3. Click the OK button to uninstall the printer driver.

4. Reinstall the printer driver. For details, refer to Getting Started.

6

Chapter 6 Troubleshooting 101

Image 103

Canon BJC-55 user manual Make sure the printer port USBPRNxx is operating properly

Contents

Series Trademarks Copyright 2000 Canon INC. ALL Rights Reserved FCC Regulations International Energy Star Program Canadian Radio Interference Regulations Table of Contents Performing Test Prints Glossary 164 Chapter How to use this manual About Documents Conventions How to Use the Setup Software & Reference Guide CD-ROM About the Setup Software & Reference Guide CD About Reference Guide and Adobe Acrobat Reader General Safety Warnings and PrecautionsLocation Power outlet Battery An emergency Cleaning the printer Transporting the Printer Printer location Power cord BJ Cartridges Unplug power cord and remove the battery before cleaningGeneral warnings Universal AC Adapter Disconnect printer or hub first Important notes about USB connection Compact portable design Features and benefitsHigh resolution colour 720 dpi Scanner feature BJ Cartridges and ink cartridges Options and suppliesColor BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo BJ Cartridge Container SB-10 Black BJ Cartridge BC-10Color Image Scanner Cartridge IS-12 Print media Power supply Canon Auto Sheet Feeder ASF-50 Available options Front view Examining the printerTop cover Battery pack Auto Sheet Feeder ASF-50 connectorPower connector Power lock switch Operation panel Rear view Power lamp Power buttonResume button CHARGE/ERROR lamp Installing the battery pack Setting Up the Printer Setting Up the Printer Getting Started Drivers Switching the printer on and off Setting up the IrDA wireless interface Installing and using printer drivers CPU What you need for infrared data transmission Using infra-red data transmission Approx degrees Choosing which BJ Cartridge to use Installing the BJ Cartridge BJ Cartridge guidelines Press the Power button BJ Cartridge installation Remove the BJ Cartridge from its protective packaging Executing correctly Cartridge Setting Up the Printer Paper and other print media Printing Plain paper Selecting paper types Envelopes Special media Selecting the print media Paper and other media must be loaded one sheet at a time Loading paper and other media Name Media Type Print Side Purpose Loading Table for Manual Feed Start the print job with your software application Changing the BJ Cartridges Hold the green tab to remove the BJ Cartridge Lid Mark Protective tape Protective cap Printing Starting the test prints Performing Test Prints Following table lists the defaults for each setting Status Information Sample Printer settingsSample test prints Nozzle Check Pattern Performing Test Prints Recharging the battery pack Recharging and replacing the battery pack Press the Power button to switch the printer off Replacing the battery pack Insert here Align here Marks How to enable the low-ink warning Setting the low-ink warningWhen an low-ink warning is displayed Cancel immidiately previous operation and try again? 4beeps Switching off the low-ink warning Handling ink cartridges Replacing ink cartridges Black BJ Cartridge BC-10 employs only one ink cartridge Examining the ink cartridges Replacing an ink cartridge Page Remove the orange protective cap from the new ink cartridge Ink Cartridge BCI-10 BlackPage Before you replace a worn BJ Cartridge Replacing BJ Cartridges Replacing a BJ Cartridge Follow this procedure to replace the BJ Cartridge Macintosh Installing the optional Color Image Scanner Cartridge IS-12Installing the software for the Scanner Cartridge Windows For Windows Daily Operation and Printer Maintenance For Macintosh Installing the Scanner Cartridge Installing and removing the Scanner Cartridge Open the top cover Daily Operation and Printer Maintenance Removing the Scanner Cartridge Tab Before you start cleaning Cleaning the printer Cleaning inside and outside the printer To start cleaning/flushing from the operation panel Cleaning the print head Preparing the printer for travel or storage Daily Operation and Printer Maintenance If the problem cannot be identified How to use this SectionAn error message is shown on the screen Identify the problem Troubleshooting Problem See Quick reference list of possible problems 105 Error messages Printout is not clear or has white streaks Problems and SolutionsTry printing a nozzle check pattern Make sure that you are printing on the correct print side Normal Abnormal Strange characters Strange characters printing Troubleshooting Cannot start the print job Check to see if the printer port setting is correctCheck the printer status and its cable connections Selecting USBPRNxx as the printer port Check to see if you are printing a large text or large image Cannot print via the infrared port Check the printer spooling setting USBPRNxx write error appears on the screenCheck the interface cable connections Make sure the printer port USBPRNxx is operating properly Check to see if the printer driver is installed properly Make sure that your operating system is stable Cannot install the printer driverCheck the Setup Software & Reference Guide CD-ROM Make sure no other applications are open and running USB driver installed correctly? Cannot execute print due to insufficient memory Cannot print to the end of the print job Check to see if there are any errors in the document Check the printer and interface cable Is the paper set correctly? Cannot feed manually Selecting Manual Feed Check to see if the correct Orientation has been selected Printout rotated 90 degrees Selecting the Orientation Vertical lines are broken Make sure the BJ Cartridge is correctly installed Check the Print Quality setting Macintosh Make sure the BJ Cartridge is installed correctly Make sure the infrared driver is installed correctly Cannot print via wireless infra-red connectionsMake sure infrared communication driver can be used Make sure the correct port is selected to receive data Check the connection speed to see if it is checked off Confirming correct infrared connection Paper skews or jams during feeding Paper is not feeding straight? Make sure the paper is set in the Feed Slot correctly Determine if only certain colours are unsatisfactory Screen colours and the printed colour do not matchIs a foreign object blocking the feed slot? Determine if the colour mismatch is significant Adjusting the colour Make sure that Greyscale Print is switched off Check to see if the Color BJ Cartridge is installedDocument prints in only black and white Make sure the BJC-55 Series is selected as default printer Colours are broken or uneven Selecting the BJ Cartridge and Media Type Selecting the paper size Determine if the Scale print options is selected Check the printer and power cable Printer does not switch onIs the battery fully charged? Is the power lock switch set in the lock position? Printer does not switch off Print a nozzle check pattern Printer seems to be working but nothing prints Determine if the print job contains a large colour image Print job haltsCheck for the following message Windows Check to see if the paper is curled or bent Printing blurred or smudged Printout is excessively curled Check Intensity setting in the printer driver Executing a long print job? Battery is not charging Error CHARGE/ERROR lamp lights or flashes orange Battery is damaged Make sure that the paper is set correctly Has the battery been removed?Check to see if the BJ Cartridge has been removed Check the ink level in the ink cartridges Check the printer and the interface cable Make sure that the printer is switched on Determine if any other software applications are open Type x Error appears on the screen Determine if the printer driver has been installed properly Determine if there is any problem with the document file Cannot execute background printing Make sure that background printing has been switched on Cannot select the printer driver in the Chooser Make sure the printer is switched onCheck the printer and the interface cable connections Describing the problem Before you call for service Make sure the printer has been selected as default printer Printer printed normally with another software application Obtaining the OS version number and amount of memory Describing your system Determining the amount of free disk space available Obtaining the version number of the printer driver Troubleshooting Paper type Paper weightAppendix a Paper size Paper and special media Printing area European DL size Appendix a Paper Specifications Consumables Appendix B Available options Paper and special media Appendix C Universal AC Adapter AD-360U Universal AC Adapter AD-360U Specifications Appendix D Printer Specifications Interfaces Acoustic Noise Level RAM Bit Auto Power OffA4 size paper Binary Cartridge holder ConfigurationBuffer Byte Dot matrix Default settingFactory default Dithering Font Font characteristicsHigh Quality HQ mode High Speed HS mode Interface HueInk jet printer Input buffer Noise level Letter size paperLine feed Lpi Printer cable Print modePrinter command Point size Software application ResolutionResident font Saturation True black Text modeText scale mode Top-of-form TOF Glossary Index Index Power outlet safety, 10 power supply Index USB Canon INC