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Canon BJC-55 Printer seems to be working but nothing prints

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Printer seems to be working but nothing prints

The printer is operating but only blank pages are ejected.

Remove the BJ Cartridge and make sure that the orange

protective tape was removed from the print head

The ink will not flow with the orange protective tape attached. Make

sure the orange tape is removed before installing a BJ Cartridge in the

printer.

Print a nozzle check pattern

Print a nozzle check pattern to confirm that the print quality has been

restored. (☞56)

If the nozzle check pattern prints ...

A problem probably exists in the interface cable connection, the

infrared communication environment, or software application.

If the nozzle check pattern does not print ...

Execute a print head cleaning and print head flushing. (☞85)

If the printing cannot be restored after five print head cleanings, then

the ink may have run out. Replace the ink cartridge with a new one.

(☞66)

OtherMacintoshWindows

OtherMacintoshWindows

OtherMacintoshWindows

130 Chapter 6 Troubleshooting

Orange

protective cap

Orange

protective tape

Never touch the

print head or

electrical contacts.

Contents

Main User's Manual User's Manual QA7-1240-V01 Series Series Copyright 2000 CANON INC. ALL RIGHTS RESERVED. Trademarks FCC Regulations Canadian Radio Interference Regulations International ENERGY STARProgram Table of Contents Page Page Chapter 1 Introduction How to use this manual Chapter 1 Introduction Chapter 2 Setting Up the Printer Chapter 3 Printing Conventions About Documents Read This First! Getting Started Macintosh Printer Driver Guide About the Setup Software & Reference Guide CD- ROM How to Use the Setup Software & Reference Guide CD-ROM About Reference Guide and Adobe Acrobat Reader General Safety Warnings and Precautions Location Power outlet Battery In an emergency ... Cleaning the printer Printer location Transporting the Printer Power cord Unplug power cord and remove the battery before cleaning BJ Cartridges General warnings Universal AC Adapter Battery Important notes about USB connection Features and benefits Compact portable design High resolution colour (720 dpi) A variety of interface connections Scanner feature Options and supplies BJ Cartridges and ink cartridges Color BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo Black BJ Cartridge BC-10 BJ Cartridge Container SB-10 Color Image Scanner Cartridge IS-12 Print media Bubble Jet Paper LC-301 High Resolution Paper HR-101 Transparencies CF-102 Back Print Film BF-102 Power supply Canon Li-Ion Battery LB-50 Universal AC Adapter AD-360U Available options Chapter 2 Setting Up the Printer Examining the printer Front view Top cover Page Rear view Paper output slot USB interface connector IrDA interface Operation panel POWER button POWER lamp RESUME button CHARGE/ERROR lamp Installing the battery pack Page Page Connecting the printer and installing the printer drivers installation. 5Install the BJ Cartridge in the printer. 4 1 Before you begin Switching the printer on and off Windows Printer Driver Guide To switch the printer on, press the POWERbutton. To switch the printer off, press the POWERbutton. Macintosh Printer Driver Guide. Installing and using printer drivers Setting up the IrDA wireless interface What you need for infrared data transmission Confirming that the infra-red transmission driver has been installed Page Page Installing the BJ Cartridge Choosing which BJ Cartridge to use Color BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo Black BJ Cartridge BC-10 BJ Cartridge guidelines BJ Cartridge installation Press the POWERbutton. Open the top cover. Remove the BJ Cartridge from its protective packaging. Remove the orange protective cap from the print head and then remove the orange protective tape. Page Page Page Chapter 3 Printing Paper and other print media Selecting paper types Plain paper Special media Envelopes Selecting the print media Loading paper and other media Loading Table for Manual Feed Page Changing the BJ Cartridges Page Page Page Page Chapter 4 Performing Test Prints Starting the test prints Page Sample test prints Printer settings Status Information Sample Nozzle Check Pattern Page Chapter 5 Daily Operation and Printer Maintenance Recharging and replacing the battery pack Recharging the battery pack Page Replacing the battery pack Page Setting the low-ink warning How to enable the low-ink warning When an low-ink warning is displayed Switching off the low-ink warning Replacing ink cartridges Handling ink cartridges Examining the ink cartridges The Black BJ Cartridge BC-10 employs only one ink cartridge. Replacing an ink cartridge When the top cover is open, never touch the orange film cable inside the printer. You may want to place it in a plastic bag to keep from spilling any ink. Ink Cartridges BCI-11 Color and Black/BCI-12 Photo Color and Photo Black 69 Ink Cartridge BCI-10 Black Remove the orange protective cap from the new ink cartridge. Page Replacing BJ Cartridges Before you replace a worn BJ Cartridge... Replacing a BJ Cartridge Installing the optional Color Image Scanner Cartridge IS-12 Windows Macintosh Installing the software for the Scanner Cartridge Page Page Page Installing and removing the Scanner Cartridge Installing the Scanner Cartridge Page Page Page Page 10. Cleaning the printer Before you start cleaning Cleaning inside and outside the printer Cleaning the print head To start cleaning/flushing from the operation panel: Preparing the printer for travel or storage Page Chapter 6 Troubleshooting How to use this Section An error message is shown on the screen Identify the problem If the problem cannot be identified Windows Printer Driver Guide Macintosh Printer Driver Guide. Quick reference list of possible problems IS-12 Reference Guide Error messages Problems and Solutions Printout is not clear or has white streaks Try printing a nozzle check pattern Check to see if the orange protective cap or tape has been re-attached to the print head Make sure that you are printing on the correct print side Strange characters printing 94 Macintosh In the Chooser, click the BJC-55 icon, then click the Close box. Normal Abnormal Strange characters Check interface cable connections at the printer and computer Check to see if a print job has been canceled before completion Determine if the problem exists only within a particular document Cannot start the print job The printer does not respond when the print job is executed from the computer. Check the printer status and its cable connections Make sure the printer is ready for printing and that the cable is connected correctly. Check to see if Canon BJC-55 Series printer has been selected as the default printer Page Check to make sure that the printer has been selected with the Chooser Check to see if you are printing a large text or large image Check operation of the BJ Cartridge by printing a nozzle check pattern Cannot print via the infrared port Page Page Cannot install the printer driver Make sure that you followed the installation procedure correctly Check the Setup Software & Reference Guide CD-ROM Make sure no other applications are open and running Make sure that your operating system is stable USB driver installed correctly? Application Error or General Protection Fault appears on the screen Check to see if you are using Windows 3.1 application software Check to see if one of the following messages has been displayed Check to see if there are any errors in the document OtherMacintoshWindows Cannot print to the end of the print job Normal Abnormal (part of last page missing) Page Cannot feed manually Is the paper set correctly? Is Auto Feeder selected for the Paper Feed in the printer driver? In order to feed paper manually, Manual Feed must be selected in the printer driver. 107 Page Printout rotated 90 degrees Print direction 109 Click Portrait to print lengthwise to the direction of paper feed. Landscape Portrait Page Vertical lines are broken Make sure the BJ Cartridge is correctly installed Page Page BJ Cartridge does not return to the home position after installation Make sure the BJ Cartridge is installed correctly Page Is the printer positioned at the correct distance and angle from the computer? Check to see if you are using anything other than PC/AT compatible Make sure the correct port is selected to receive data Page Paper skews or jams during feeding Make sure the paper is set in the Feed Slot correctly (107) Paper is not feeding straight? Is a foreign object blocking the feed slot? Are the printed sheets sticking to the surface below due to static cling? Screen colours and the printed colour do not match Determine if the colour mismatch is significant Determine if only certain colours are unsatisfactory Page Page Make sure the colour settings are correct in the software application Make sure the BJC-55 Series is selected as default printer Page Make sure that Canon ink cartridges are installed in the BJ Cartridge Printing beyond edge of a page, or portions of printed page are missing Page Printer does not switch on The POWERlamp does not light when the POWER button is pressed. Check the printer and power cable Is the battery fully charged? 128 Printer does not switch off Is the power lock switch set in the lock position? Printer seems to be working but nothing prints Print a nozzle check pattern Print job halts Determine if the print job contains a large colour image Check for the following message Determine how long the printer has been in constant operation Page Printing blurred or smudged Printout is excessively curled Determine if you are printing an image or picture that has a dense colours Check Intensity setting in the printer driver Battery is not charging Executing a long print job? CHARGE/ERROR lamp lights or flashes orange 136 137 Battery is damaged. Page Check the ink level in the ink cartridges Have you been executing a long print job on battery power only? Check to see if you have aborted the BJ Cartridge replacement Error Number: *300 appears on the screen and print job does not execute Make sure that the printer is switched on Check the printer and the interface cable Check to see if the background printing is operating properly Make sure that the printer driver has been installed correctly Type x Error appears on the screen Determine if any other software applications are open Determine if sufficient memory is available Check to see if there is a sufficient available space on the hard disk of your computer Page Page Cannot select the printer driver in the Chooser Before you call for service... Describing the problem Page Page Page Page Page Page Paper Specifications Printing area Paper and special media A Envelopes European DL size 154 The size of the printing area may vary according to settings done with the printer driver. U.S. Commercial 10 size Page Appendix B Options and Supplies Consumables Paper and special media B Available options Appendix C Universal AC Adapter AD-360U C Universal AC Adapter AD-360U Specifications Appendix D Printer Specifications D Page System Requirements to see documents in the Setup Software & Reference Guide CD-ROM D For Windows: For Macintosh: Glossary Page Page Page Page Page Page Page Page Page Index A B C D Index E F G H L M N O P Index S T U V W User's Manual User's Manual QA7-1240-V01 Series Series