Make sure that the printer is switched on | Canon BJC-55 specification

Macintosh

“Error Number: *300” appears on the screen and print job does not execute

This is a Macintosh error message where the * is replaced with a letter.

Macintosh

Make sure that the printer is switched on

Make sure that the printer power lit green. When the printer power light is flashing green, the printer is warming up. Wait few moments for the POWER lamp to stop flashing. The printer is ready when the green flashing lamps lights green and remains on. If the POWER lamp does not light, see page 128.

Macintosh

Check the printer and the interface cable

Check the printer status and the connection of the printer interface cable connections. (☞128)

Macintosh

Check to see if the background printing is operating properly

Follow this procedure to disable background printing and try to execute the print job again.

1.

2.

3.

From the Apple menu, select the Chooser.

Click the BJC-55 icon.

Click the Backgrounding radio button off.

If you cannot execute background printing, correct this problem as soon as possible. (☞143)

140Chapter 6 Troubleshooting

Image 142

Canon BJC-55 user manual Make sure that the printer is switched on, Check the printer and the interface cable

Contents

Series Copyright 2000 Canon INC. ALL Rights Reserved Trademarks FCC Regulations Canadian Radio Interference Regulations International Energy Star Program Table of Contents Performing Test Prints Glossary 164 How to use this manual Chapter Conventions About Documents About the Setup Software & Reference Guide CD How to Use the Setup Software & Reference Guide CD-ROM About Reference Guide and Adobe Acrobat Reader General Safety Warnings and PrecautionsLocation Power outlet Battery Cleaning the printer An emergency Printer location Transporting the Printer Power cord BJ Cartridges Unplug power cord and remove the battery before cleaningGeneral warnings Universal AC Adapter Important notes about USB connection Disconnect printer or hub first Scanner feature Features and benefitsHigh resolution colour 720 dpi Compact portable design BJ Cartridges and ink cartridges Options and suppliesColor BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo BJ Cartridge Container SB-10 Black BJ Cartridge BC-10Color Image Scanner Cartridge IS-12 Print media Power supply Available options Canon Auto Sheet Feeder ASF-50 Front view Examining the printerTop cover Power lock switch Auto Sheet Feeder ASF-50 connectorPower connector Battery pack Rear view Operation panel Power lamp Power buttonResume button Installing the battery pack CHARGE/ERROR lamp Setting Up the Printer Setting Up the Printer Drivers Getting Started Switching the printer on and off Installing and using printer drivers Setting up the IrDA wireless interface What you need for infrared data transmission CPU Using infra-red data transmission Approx degrees Installing the BJ Cartridge Choosing which BJ Cartridge to use BJ Cartridge guidelines BJ Cartridge installation Press the Power button Remove the BJ Cartridge from its protective packaging Executing correctly Cartridge Setting Up the Printer Printing Paper and other print media Selecting paper types Plain paper Special media Envelopes Selecting the print media Loading paper and other media Paper and other media must be loaded one sheet at a time Loading Table for Manual Feed Name Media Type Print Side Purpose Start the print job with your software application Changing the BJ Cartridges Hold the green tab to remove the BJ Cartridge Lid Mark Protective tape Protective cap Printing Performing Test Prints Starting the test prints Following table lists the defaults for each setting Nozzle Check Pattern Printer settingsSample test prints Status Information Sample Performing Test Prints Recharging and replacing the battery pack Recharging the battery pack Press the Power button to switch the printer off Replacing the battery pack Insert here Align here Marks How to enable the low-ink warning Setting the low-ink warningWhen an low-ink warning is displayed Switching off the low-ink warning Cancel immidiately previous operation and try again? 4beeps Replacing ink cartridges Handling ink cartridges Examining the ink cartridges Black BJ Cartridge BC-10 employs only one ink cartridge Replacing an ink cartridge Page Ink Cartridge BCI-10 Black Remove the orange protective cap from the new ink cartridgePage Replacing BJ Cartridges Before you replace a worn BJ Cartridge Follow this procedure to replace the BJ Cartridge Replacing a BJ Cartridge Windows Installing the optional Color Image Scanner Cartridge IS-12Installing the software for the Scanner Cartridge Macintosh For Windows Daily Operation and Printer Maintenance For Macintosh Installing and removing the Scanner Cartridge Installing the Scanner Cartridge Open the top cover Daily Operation and Printer Maintenance Removing the Scanner Cartridge Tab Cleaning the printer Before you start cleaning Cleaning inside and outside the printer Cleaning the print head To start cleaning/flushing from the operation panel Preparing the printer for travel or storage Daily Operation and Printer Maintenance Identify the problem How to use this SectionAn error message is shown on the screen If the problem cannot be identified Troubleshooting Quick reference list of possible problems Problem See Error messages 105 Printout is not clear or has white streaks Problems and SolutionsTry printing a nozzle check pattern Make sure that you are printing on the correct print side Strange characters printing Normal Abnormal Strange characters Troubleshooting Cannot start the print job Check to see if the printer port setting is correctCheck the printer status and its cable connections Selecting USBPRNxx as the printer port Check to see if you are printing a large text or large image Cannot print via the infrared port Check the printer spooling setting USBPRNxx write error appears on the screenCheck the interface cable connections Check to see if the printer driver is installed properly Make sure the printer port USBPRNxx is operating properly Make sure no other applications are open and running Cannot install the printer driverCheck the Setup Software & Reference Guide CD-ROM Make sure that your operating system is stable USB driver installed correctly? Cannot execute print due to insufficient memory Check to see if there are any errors in the document Cannot print to the end of the print job Check the printer and interface cable Cannot feed manually Is the paper set correctly? Selecting Manual Feed Printout rotated 90 degrees Check to see if the correct Orientation has been selected Selecting the Orientation Make sure the BJ Cartridge is correctly installed Vertical lines are broken Check the Print Quality setting Macintosh Make sure the BJ Cartridge is installed correctly Make sure the infrared driver is installed correctly Cannot print via wireless infra-red connectionsMake sure infrared communication driver can be used Check the connection speed to see if it is checked off Make sure the correct port is selected to receive data Confirming correct infrared connection Paper skews or jams during feeding Make sure the paper is set in the Feed Slot correctly Paper is not feeding straight? Determine if the colour mismatch is significant Screen colours and the printed colour do not matchIs a foreign object blocking the feed slot? Determine if only certain colours are unsatisfactory Adjusting the colour Make sure that Greyscale Print is switched off Check to see if the Color BJ Cartridge is installedDocument prints in only black and white Make sure the BJC-55 Series is selected as default printer Colours are broken or uneven Selecting the BJ Cartridge and Media Type Selecting the paper size Determine if the Scale print options is selected Check the printer and power cable Printer does not switch onIs the battery fully charged? Printer does not switch off Is the power lock switch set in the lock position? Printer seems to be working but nothing prints Print a nozzle check pattern Determine if the print job contains a large colour image Print job haltsCheck for the following message Windows Printing blurred or smudged Check to see if the paper is curled or bent Check Intensity setting in the printer driver Printout is excessively curled Battery is not charging Executing a long print job? CHARGE/ERROR lamp lights or flashes orange Error Battery is damaged Make sure that the paper is set correctly Has the battery been removed?Check to see if the BJ Cartridge has been removed Check the ink level in the ink cartridges Make sure that the printer is switched on Check the printer and the interface cable Type x Error appears on the screen Determine if any other software applications are open Determine if there is any problem with the document file Determine if the printer driver has been installed properly Make sure that background printing has been switched on Cannot execute background printing Cannot select the printer driver in the Chooser Make sure the printer is switched onCheck the printer and the interface cable connections Before you call for service Describing the problem Make sure the printer has been selected as default printer Printer printed normally with another software application Describing your system Obtaining the OS version number and amount of memory Determining the amount of free disk space available Obtaining the version number of the printer driver Troubleshooting Paper size Paper weightAppendix a Paper type Printing area Paper and special media European DL size Appendix a Paper Specifications Appendix B Consumables Paper and special media Available options Universal AC Adapter AD-360U Appendix C Universal AC Adapter AD-360U Specifications Printer Specifications Appendix D Interfaces Acoustic Noise Level RAM Binary Auto Power OffA4 size paper Bit Byte ConfigurationBuffer Cartridge holder Dithering Default settingFactory default Dot matrix High Speed HS mode Font characteristicsHigh Quality HQ mode Font Input buffer HueInk jet printer Interface Lpi Letter size paperLine feed Noise level Point size Print modePrinter command Printer cable Saturation ResolutionResident font Software application Top-of-form TOF Text modeText scale mode True black Glossary Index Index Power outlet safety, 10 power supply Index USB Canon INC