■ Before you call for service... |
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The Contact List, a list of Canon Help Desks with telephone numbers |
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and addresses worldwide, is provided with the printer. Before you call |
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for service, however, we recommend that you gather some information |
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that will help Help Desk advisors find a solution for your problem. |
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Before calling for service, check the printer status, the computer and its |
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connection environment and identify the problem for faster assistance. |
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Work through the Troubleshooting descriptions of problems and |
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solutions to attempt to solve the problem. If you do not have time to do |
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this, at least follow the steps below and prepare answers for some basic |
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questions you may be asked by the Help Desk advisor. |
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Describing the problem |
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1. Check the printer. |
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| Check the printer status to see if it prints. |
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• | The printer does not operate. |
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| Example: Printer does not switch on. (☞128) |
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| Printer does not operate. (☞96) |
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| Paper does not feed from the Feed Slot. (☞107) |
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| If the problem cannot be identified after checking all the |
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| connections and attempting to switch the printer on, the printer may |
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| be damaged. Call for service. | 6 |
• | Printer operates but does not function correctly. |
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| Examples: Printouts blurred or streaked with white lines. (☞ 92, 133) |
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| The print head of the BJ Cartridge may be worn out or damaged. |
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| Print a nozzle check pattern and clean the print heads. (☞56, 85) If |
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| you cannot solve the problem, call for service. |
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