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Canon MF55DD Series manual General Problems

Models: MF55DD Series

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Troubleshooting

9

General Problems

The machine has no power.

Q Is the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See "Connect the power cord," in the Set-Up Sheet.)

Nothing appears in the LCD.

Q Is the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See "Connect the power cord," in the Set-Up Sheet.) If the LCD remains blank, unplug the machine and wait approximately 3 minutes to 5 minutes until the temperature inside the machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and contact Canon Authorized Service Facilities or the Canon Customer Care Center.

Q Does the Energy Saver key go off?

AWhen the Energy Saver key lights up, the energy saver mode activates. To restore the machine from the energy saver mode, press [Energy Saver].

The letter "E" and numbers appear in the LCD.

Q Is the machine working properly?

AUnplug the machine and wait approximately 3 minutes to 5 minutes, then plug it in again. If the message is still displayed, unplug the machine and contact Canon Authorized Service Facilities or the Canon Customer Care Center.

9-20General Problems

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Canon MF55DD Series manual General Problems

Contents

Canon Deutschland GmbH Canon Italia S.p.APage ImageCLASS MF5500 Series Basic Guide Software Installation and Instructions Manuals for the MachineHow This Manual Is Organized Contents Printing from Your Computer Paper HandlingDocument Handling CopyingSystem Monitor MaintenanceScanning Appendix TroubleshootingMachine Settings Clearing JamsKeys Used in This Manual How to Use This ManualSymbols Used in This Manual ViiiIllustrations Used in This Manual Legal Notices FCC Federal Communications CommissionInternational Energy Star Program Laser SafetyCdrh Regulations Disclaimers TrademarksCopyright XiiXiii Important Safety Instructions InstallationPower Supply Handling Maintenance and Inspections Page Consumables Other WarningsPage Introduction1 Customer SupportMain Components of the Machine MF5550 Front ViewPlaten glass cover Telephone line jack Power socketUSB port Face up cover External device jack Extension coverOperation Panel MF5550MF5530 Standby Display Copy ModeScan Mode Press Energy Saver Energy Saver ModeSetting the Energy Saver Mode Manually Restoring from the Energy Saver Mode Manually 10Energy Saver Mode Print Media Requirements Paper StorageCassette/Multi-Purpose Feeder Unacceptable PaperAcceptable Paper Envelope Printing AreasPaper Loading Paper Loading Paper in the CassetteLoading Paper Pinch and slide the width slide guides to ﬁt the paper stack Insert the cassette into the machineLoading Envelopes in the Cassette Specify the paper sizeﬂaps should not bulge more than 13/64 5 mm Paper Handling Pinch and slide the width slide guides to ﬁt the envelopes Loading Paper in the Multi-Purpose Feeder Specify the paper type12Loading Paper Loading an Envelope in the Multi-Purpose Feeder 14Loading Paper Orientation of the Document and the Paper Loading Selecting the Paper Output Area Paper Type Paper Output Area Number of Output Sheets Paper Type and Paper Output AreaFace Down Paper Output Area Face Up Paper Output Area Document Requirements Platen GlassScanned Area of a Document Document HandlingGently lower the platen glass cover Setting Up DocumentsPlacing a Document on the Platen Glass Loading Documents in the ADF Document Handling Paper Path of the ADF Printing from Your Computer Before PrintingOn Windows XP On Windows 98/Me/2000Printing Documents Click Preference or Properties Canceling PrintingSpecify the required settings click OK Click Print or OK More Information 6More Information Copying Documents You Can CopyCopying Specifying the Paper Size and Type Specifying the Paper SizeWhen Free Size is selected Press Stop/Reset to return to the standby displayWhen Envelope is selected Specifying the Paper TypePress or to select the appropriate paper type press Set Press To select the copy ratio Press Enlarge/ReducePress CopyingEnlarging/Reducing Using Custom Copy Ratios Press SetPress Image Quality Press or to select the image quality Adjusting the Image Quality ResolutionImproving Copied Image Adjusting manually Adjusting the Exposure DensityPress Exposure Press or to select the exposure mode Adjusting automaticallyLoad documents face up in the ADF Special FeaturesCollate Copy Press Collate/2on1 twicePlace the next page of the document on the platen glass Press StartPlace the ﬁrst page of a document on the platen glass 12Special Features Scanning Before ScanningPlace the document face down on the platen glass Using Scan on the Operation PanelScanning Methods More Information 4More Information Press Status Monitor Press or to select Print press Set Checking the Status of Print and Fax JobsConﬁrming and Deleting a Print Job Press or to conﬁrm the fax/telephone number Conﬁrming and Deleting a Fax TX JobPress Status Monitor Press or to select FAX TX press Set If you want to delete the fax job, press SetSystem Monitor 4Checking the Status of Print and Fax Jobs Maintenance8 Periodic CleaningCleaning the Exterior Cleaning the Scanning AreaCleaning the ADF Area When to Replace the Cartridge Remove the cartridge from the machineIf white streaks or light bands are still present Print YieldIf the copies appear normal Handling Precautions Handling and Storing the CartridgeStoring Partially Used Cartridges Clean Earth Campaign Canon Cartridge Recycling ProgramA. Program Maximum weight = 70 lb 31.8 kg Option A-2 Multiple Box ReturnShipping Please call 1-800-OK-CANONCanada PROGRAM-CANADA Programme When to Replace the Cartridge Replacing the Cartridge Open the front coverRemove the new cartridge from its protective bag Arrow mark Close the front cover Repacking and Transporting Your Machine Carrying the Machine by the Sides Transporting the Machine by Car Clearing Jams Removing Jammed Paper from Inside the MachineTroubleshooting Remove the cartridge 4Clearing Jams Troubleshooting 6Clearing Jams Removing Jammed Paper from the ADF Open the ADF and gently remove the jammed paper from the ADF8Clearing Jams LCD Messages Check PrinterIncorrect Paper Size ↔ Cass Paper Mismatch Xxx stands for a number Troubleshooting Paper Feeding Problems Paper Feeding Problems Troubleshooting Copying Problems Print Quality Problems Print Quality Problems Printing Problems Scanning Problems Is the energy saver mode off?General Problems If You Cannot Solve the Problem Product name MF5530/5550 Serial number22If You Cannot Solve the Problem 10-1 Accessing the Machine SettingsPress or to select the submenu you want to change Press Set Machine Settings 10-3 Menu DescriptionsName Descriptions Copy Settings Center 10-510-6Menu Descriptions Speciﬁcations Dimensions W × D × H Multiple Copies Power RequirementsPower Consumption Installation Space W ×Symbols IndexIndex Appendix 11 T