Manuals / Gateway / Computer Equipment / Laptop

Gateway p-79 manual Troubleshooting, Diagnosing problems System test procedures

Models: p-79

1 198

Download 198 pages 10.95 Kb

Page 145

CHAPTER4

CHAPTER4

Troubleshooting

•Diagnosing problems

•System test procedures

•Power-OnSelf-Test (POST) error message

•Index of error messages

•Phoenix BIOS beep codes

•Symptom-to-FRU error messages

•Intermittent problems

•Undetermined problems

139

Image 145

Gateway p-79 Troubleshooting, Diagnosing problems System test procedures, Intermittent problems Undetermined problems

Contents

P-79 SERVICEGUIDECopyright Revision HistoryUpdates DateContents Contents Page Contents Preface Features System block diagram System specificationsHardware specifications and configurations Notebook product tour CHAPTER1Preface FeaturesConventions General informationStorage subsystem Display and graphicsInput devices AudioCommunication Dimension and WeightI/O Ports and devices SecuritySystem block diagram BIOS Hardware specifications and configurationsControllers CHAPTER 1 System specificationsSpecification MemorySpecification Specification Hard Disk DriveCHAPTER 1 System specifications Specification Optical driveSpecification SpecificationCHAPTER 1 System specifications Video subsystem InverterSpecification ItemSpecificationPointing device KeyboardMemory card reader SpecificationExpressCard CardbusAudio SpecificationBluetooth Wired LANWireless LAN SpecificationSpecification Buttons/Indicators/PortsSpecification SpecificationCamera Fingerprint readerFans CHAPTER 1 System specificationsPower supply BatteryPower savings SpecificationFront View Notebook product tourLeft View CHAPTER 1 System specificationsRight View CHAPTER 1 System specifications Rear ViewPower connector Bottom View CHAPTER 1 System specifications Keyboard areaIcon LCD panel CHAPTER 1 System specifications Using the status indicatorsKey types Using the keyboardCHAPTER 1 System specifications System key combinationsUsing the fingerprint reader To run the Gateway Fingerprint Solution program CHAPTER 1 System specificationsUsing the EZ Pad touchpad Move the pointer on the screen Select an object on the screen CHAPTER 1 System specificationsButton Description Using the optional multimedia panelCHAPTER 1 System specifications Using the webcamIcon ButtonDescription 2 Click Start camera. The Camera Assistant opensCHAPTER 1 System specifications Clearing password check and BIOS recovery BIOS Setup Utility BIOS flash utility Removing a password lockCHAPTER2 System utilitiesNavigating the BIOS Setup Utility BIOS Setup UtilityCHAPTER 2 System utilities Main screen BIOS Setup Utility screensCHAPTER 2 System utilities Advanced screenThe table below describes the parameters found on this screen Supervisor or Security screenCHAPTER 2 System utilities Setting a PasswordTo set the User password CHAPTER 2 System utilities Press ENTER, then re-enter the current password5 Press ENTER. The screen displays the following 6 Press ENTER 4 Retype the password in the Confirm New Password fieldExit BootCHAPTER 2 System utilities SpecificThe table below describes the options on this screen CHAPTER 2 System utilities BIOS flash utilityRemoving a HDD password lock Removing a password lockClearing Password Check Clearing password check and BIOS recoveryG116 CHAPTER 2 System utilitiesSteps for BIOS Recovery by Crisis Disk BIOS Recovery by Crisis DiskSteps for Creating the Crisis Disk in Windows XP/Vista CHAPTER 2 System utilities 4 Keep the default settings and then click on the Start button7 Press No if you do not want to create another Crisis Disk 6 The Crisis Disk will be created after a few secondsCHAPTER 2 System utilities Replacing the LCD assembly Replacing the LCD panel Replacing the IEEE 802.11 wireless card Replacing the CMOS batteryReplacing the LCD assembly lid Replacing the palm rest Replacing the fingerprint reader Replacing the Bluetooth moduleTape Preventing static electricity dischargeCHAPTER 3 Replacing notebook components Preparing your work space CHAPTER 3 Replacing notebook components Tools requiredTo disassemble the notebook, you need the following tools Flat screwdriver Phillips screwdriver Scribe or non-marring toolPreparing the notebook Removing the batteryCHAPTER 3 Replacing notebook components Adding or replacing memory modules1 Complete the steps in “Preparing the notebook” on page 7 Press the card down until it clicks into place 5 Pull the memory module out of the slot8 Replace the memory bay cover, then tighten the cover screws Cooling assembly bay Replacing the main cooling assemblyCHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on pagePage CHAPTER 3 Replacing notebook components 9 Insert the new main cooling assembly into the notebook1 Complete the steps in “Preparing the notebook” on page Replacing the processorFlat-blade driver Thermal Pad Thermal Grease CHAPTER 3 Replacing notebook components1 Complete the steps in “Preparing the notebook” on page Replacing the IEEE 802.11 wireless cardCHAPTER 3 Replacing notebook components 5 Remove the wireless card screws6 Pull the card out of the slot 10 Reattach the antenna cables to the connectors7 Move the antenna cables out of the way 9 Replace the screws removed in StepThe battery is held in place by double-sided tape Replacing the CMOS batteryUse double-sided tape to hold the new battery in place CHAPTER 3 Replacing notebook components1 Complete the steps in “Preparing the notebook” on page Replacing the hard driveCHAPTER 3 Replacing notebook components 4 Using the plastic tab, slide the hard drive you are replacing, then remove it9 Replace the screws that secure the bracket to the drive 7 Remove the bracket from the old drive10 Slide the new hard drive kit into your notebook CHAPTER 3 Replacing notebook components11 Replace the cover, then tighten the screws 1 Complete the steps in “Preparing the notebook” on page Replacing the optical driveFlat-blade driver Phillips #0 screwdriver4 Carefully slide the drive out of the drive bay Tip CHAPTER 3 Replacing notebook components6 Replace the screw removed in Step 1 Complete the steps in “Preparing the notebook” on page Replacing the keyboard cover6 Insert the small flat-blade screwdriver under each of the hinge covers and gently pry them up CHAPTER 3 Replacing notebook components10 Remove the old keyboard cover Long screws Replacing the keyboardCHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on pageThe keyboard cable is correctly oriented if it is not twisted 10 Replace the screws removed in Step CHAPTER 3 Replacing notebook components1 Complete the steps in “Preparing the notebook” on page Replacing the inverter6 Carefully separate the front and back of the LCD panel assembly 5 Remove the screws from the front of the LCD panel assembly7 Remove the screws connecting the inverter to the LCD panel lid CHAPTER 3 Replacing notebook components12 Replace the LCD panel assembly screws removed in Step CHAPTER 3 Replacing notebook components Replacing the webcam1 Complete the steps in “Preparing the notebook” on page 6 Carefully separate the front and back of the LCD panel assembly 5 Remove the screws from the front of the LCD panel assembly7 Disconnect the webcam cable from the webcam CHAPTER 3 Replacing notebook components 9 Remove the old webcam 10 Install the new webcam1 Complete the steps in “Preparing the notebook” on page Replacing the lid latches6 Carefully separate the front and back of the LCD panel assembly 5 Remove the screws from the front of the LCD panel assemblyCHAPTER 3 Replacing notebook components 8 Remove the old lid latches 9 Install the new lid latches CHAPTER 3 Replacing notebook components Replacing the LCD assembly1 Complete the steps in “Preparing the notebook” on page The LCD video cable connector is fragile CHAPTER 3 Replacing notebook components 11 Lift the LCD panel assembly up and away from the notebookPage CHAPTER 3 Replacing notebook components Replacing the LCD panel1 Complete the steps in “Preparing the notebook” on page 7 Remove the screws from the front of the LCD panel assembly 6 Remove the rubber inserts from the front of the LCD panel assembly8 Carefully separate the front and back of the LCD panel assembly 9 Remove the screws that secure the LCD panel to the LCD panel lid CHAPTER 3 Replacing notebook componentsMagnet bracket and magnet 21 Replace the rubber inserts removed in Step 20 Replace the LCD panel assembly screws removed in Step25 Turn the notebook over so the bottom is facing up CHAPTER 3 Replacing notebook components Replacing the LCD panel hinges and bracket1 Complete the steps in “Preparing the notebook” on page 7 Remove the screws from the front of the LCD panel assembly 6 Remove the rubber inserts from the front of the LCD panel assembly8 Carefully separate the front and back of the LCD panel assembly CHAPTER 3 Replacing notebook components Magnet bracket and magnet 22 Make sure that the magnet has remained in the magnet bracketCHAPTER 3 Replacing notebook components Replacing the LCD assembly lid1 Complete the steps in “Preparing the notebook” on page 19 Turn the notebook over so the bottom is facing up CHAPTER 3 Replacing notebook components Replacing the palm rest1 Complete the steps in “Preparing the notebook” on page 9 Remove the screws from the bottom of the notebook 8 Turn the notebook over so the bottom is facing up10 Turn the notebook over so the top is facing up Small screws CHAPTER 3 Replacing notebook components22 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page CHAPTER 3 Replacing notebook components Replacing the touchpad board1 Complete the steps in “Preparing the notebook” on page 10 Remove any tape on top of the cable 9 Remove the screws from the touchpad board bracketThe touchpad cable is correctly oriented if the blue side is showing CHAPTER 3 Replacing notebook components22 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page CHAPTER 3 Replacing notebook components Replacing the touchpad button board1 Complete the steps in “Preparing the notebook” on page Page CHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the fingerprint reader9 Release from the latches and remove the fingerprint reader from the palm rest 1 Complete the steps in “Preparing the notebook” on page Replacing the Bluetooth moduleCHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the modem8 Remove the screws securing the modem to the system board CHAPTER 3 Replacing notebook components10 Lift the modem off of the system board 11 Install the new modem on the system board CHAPTER 3 Replacing notebook components Replacing the speakers1 Complete the steps in “Preparing the notebook” on page 9 Remove the speaker screws 8 Disconnect the old speaker cable from the system board10 Lift the old speakers from the notebook CHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the system board and VGA cooling assemblyCHAPTER 3 Replacing notebook components 12 Unplug the Bluetooth module from the system board one connector15 Remove the modem cable from the system board retaining clips 17 Unplug the fans from the system board CHAPTER 3 Replacing notebook components18 Remove the EMI shield screws. Then remove the EMI shield 19 Remove the system board screws20 Carefully remove the system board 21 Disconnect the VGA cooling assembly cable from the system boardCHAPTER 3 Replacing notebook components 25 Replace the VGA cooling assembly on the new system board33 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page CHAPTER 3 Replacing notebook components Replacing the modem jack/USB board1 Complete the steps in “Preparing the notebook” on page 12 Remove the modem jack/USB board screw CHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the fans11 Remove the fan screws 12 Lift the old fan from the system 16 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page CHAPTER 3 Replacing notebook components Diagnosing problems System test procedures TroubleshootingPower-On Self-Test POST error message Index of error messages Phoenix BIOS beep codes Symptom-to-FRU error messagesSystem test procedures Diagnosing problemsTesting the optical drive Symptoms VerifiedTesting the memory Testing the keyboard or auxiliary input deviceTesting the power system Do not replace a non-defective FRUCheck the battery pack Check the power adapterCHAPTER 4 Troubleshooting “Check the power adapter” on page “Check the battery pack” on pageTesting the touchpad Power-On Self-Test POST error messageIf the symptom is not listed, see “Undetermined problems” on page Error codes Index of error messagesError messages CHAPTER 4 TroubleshootingFRU/Action Sequence Error MessagesCHAPTER 4 Troubleshooting No-beep error messagesthe power system” on page Code Phoenix BIOS beep codesBeeps POST Routine Description1-3-4-3 CHAPTER 4 TroubleshootingConfigure advanced cache registers Install CD ROM for boot CHAPTER 4 TroubleshootingBeeps CodePOST Routine Description CodePower Symptom-to-FRU error messagesCHAPTER 4 Troubleshooting Sound Power managementExpressCard MemoryCHAPTER 4 Troubleshooting DevicesPress Fn+F4 repeatedly to switch between LCD, external display, and Undetermined problems Intermittent problemsKeyboard and touchpad Non-Acer devices Printer, mouse, and other external devices CHAPTER 4 TroubleshootingSystem board top connectors System board bottom connectors Connector locationsCHAPTER5 CHAPTER 5 Connector locations System board top connectorsSystem board bottom connectors CHAPTER 5 Connector locations CHAPTER6 Introduction Exploded diagram FRU listFRU Field-Replaceable Unit list CHAPTER 6 FRU Field-Replaceable Unit list IntroductionNotebook chassis Exploded diagramCHAPTER 6 FRU Field-Replaceable Unit list FRU listCategory CHAPTER 6 FRU Field-Replaceable Unit list Category OEM Part No CHAPTER 6 FRU Field-Replaceable Unit listCategory CHAPTER 6 FRU Field-Replaceable Unit list Category HDD 250GB 5400RPM SATA WD WD2500BEVT-22ZCT0 CHAPTER 6 FRU Field-Replaceable Unit listHDD 320GB 5400RPM SATA WD WD3200BEVT-22ZCT0 HDD 500GB 5400RPM WD SATA WD5000BEVT-22ZAT0Category CHAPTER 6 FRU Field-Replaceable Unit list Category CHAPTER 6 FRU Field-Replaceable Unit list Category CHAPTER 6 FRU Field-Replaceable Unit list APPENDIXA Model definition and configurationAPPENDIX A Model definition and configuration Test compatible components APPENDIXBIntroduction Microsoft Windows Vista Environment Test Introduction Microsoft Windows Vista Environment TestAPPENDIX B Test compatible components Headphone/Microphone Port Test APPENDIX B Test compatible components Bluetooth Cell Phone/HeadsetOnline support information APPENDIXCAPPENDIX C Online support information Index Page Page Index Page MAN P-79 SVC GDE R1 06/09