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Gateway p-79 manual Appendixc, Online support information

Models: p-79

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APPENDIXC

APPENDIXC

Online support information

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Gateway p-79 manual Appendixc, Online support information

Contents

P-79 SERVICEGUIDEDate Revision HistoryCopyright UpdatesContents Contents Page Contents CHAPTER1 System specificationsPreface Features System block diagram Hardware specifications and configurations Notebook product tourGeneral information FeaturesPreface ConventionsAudio Display and graphicsStorage subsystem Input devicesSecurity Dimension and WeightCommunication I/O Ports and devicesSystem block diagram CHAPTER 1 System specifications Hardware specifications and configurationsBIOS ControllersSpecification MemorySpecification CHAPTER 1 System specifications Hard Disk DriveSpecification Specification Optical driveCHAPTER 1 System specifications SpecificationSpecification ItemSpecification InverterVideo subsystem SpecificationSpecification KeyboardPointing device Memory card readerSpecification CardbusExpressCard AudioSpecification Wired LANBluetooth Wireless LANSpecification Buttons/Indicators/PortsSpecification SpecificationCHAPTER 1 System specifications Fingerprint readerCamera FansSpecification BatteryPower supply Power savingsCHAPTER 1 System specifications Notebook product tourFront View Left ViewRight View Power connector Rear ViewCHAPTER 1 System specifications Bottom View Icon Keyboard areaCHAPTER 1 System specifications LCD panel CHAPTER 1 System specifications Using the status indicatorsKey types Using the keyboardCHAPTER 1 System specifications System key combinationsUsing the fingerprint reader To run the Gateway Fingerprint Solution program CHAPTER 1 System specificationsUsing the EZ Pad touchpad Move the pointer on the screen Select an object on the screen CHAPTER 1 System specificationsButton Description Using the optional multimedia panelCHAPTER 1 System specifications Using the webcam2 Click Start camera. The Camera Assistant opens ButtonIcon DescriptionCHAPTER 1 System specifications System utilities BIOS Setup Utility BIOS flash utility Removing a password lockClearing password check and BIOS recovery CHAPTER2CHAPTER 2 System utilities BIOS Setup UtilityNavigating the BIOS Setup Utility Main screen BIOS Setup Utility screensThe table below describes the parameters found on this screen Advanced screenCHAPTER 2 System utilities Supervisor or Security screenCHAPTER 2 System utilities Setting a PasswordTo set the User password CHAPTER 2 System utilities Press ENTER, then re-enter the current password5 Press ENTER. The screen displays the following 6 Press ENTER 4 Retype the password in the Confirm New Password fieldSpecific BootExit CHAPTER 2 System utilitiesThe table below describes the options on this screen CHAPTER 2 System utilities BIOS flash utilityRemoving a HDD password lock Removing a password lockCHAPTER 2 System utilities Clearing password check and BIOS recoveryClearing Password Check G116Steps for Creating the Crisis Disk in Windows XP/Vista BIOS Recovery by Crisis DiskSteps for BIOS Recovery by Crisis Disk CHAPTER 2 System utilities 4 Keep the default settings and then click on the Start button7 Press No if you do not want to create another Crisis Disk 6 The Crisis Disk will be created after a few secondsCHAPTER 2 System utilities Replacing the fingerprint reader Replacing the Bluetooth module Replacing the IEEE 802.11 wireless card Replacing the CMOS batteryReplacing the LCD assembly Replacing the LCD panel Replacing the LCD assembly lid Replacing the palm restCHAPTER 3 Replacing notebook components Preventing static electricity dischargeTape Preparing your work space Flat screwdriver Phillips screwdriver Scribe or non-marring tool Tools requiredCHAPTER 3 Replacing notebook components To disassemble the notebook, you need the following toolsPreparing the notebook Removing the battery1 Complete the steps in “Preparing the notebook” on page Adding or replacing memory modulesCHAPTER 3 Replacing notebook components 8 Replace the memory bay cover, then tighten the cover screws 5 Pull the memory module out of the slot7 Press the card down until it clicks into place 1 Complete the steps in “Preparing the notebook” on page Replacing the main cooling assemblyCooling assembly bay CHAPTER 3 Replacing notebook componentsPage CHAPTER 3 Replacing notebook components 9 Insert the new main cooling assembly into the notebookFlat-blade driver Replacing the processor1 Complete the steps in “Preparing the notebook” on page Thermal Pad Thermal Grease CHAPTER 3 Replacing notebook components1 Complete the steps in “Preparing the notebook” on page Replacing the IEEE 802.11 wireless cardCHAPTER 3 Replacing notebook components 5 Remove the wireless card screws9 Replace the screws removed in Step 10 Reattach the antenna cables to the connectors6 Pull the card out of the slot 7 Move the antenna cables out of the wayCHAPTER 3 Replacing notebook components Replacing the CMOS batteryThe battery is held in place by double-sided tape Use double-sided tape to hold the new battery in place1 Complete the steps in “Preparing the notebook” on page Replacing the hard driveCHAPTER 3 Replacing notebook components 4 Using the plastic tab, slide the hard drive you are replacing, then remove it9 Replace the screws that secure the bracket to the drive 7 Remove the bracket from the old drive11 Replace the cover, then tighten the screws CHAPTER 3 Replacing notebook components10 Slide the new hard drive kit into your notebook Phillips #0 screwdriver Replacing the optical drive1 Complete the steps in “Preparing the notebook” on page Flat-blade driver6 Replace the screw removed in Step CHAPTER 3 Replacing notebook components4 Carefully slide the drive out of the drive bay Tip 1 Complete the steps in “Preparing the notebook” on page Replacing the keyboard cover6 Insert the small flat-blade screwdriver under each of the hinge covers and gently pry them up CHAPTER 3 Replacing notebook components10 Remove the old keyboard cover 1 Complete the steps in “Preparing the notebook” on page Replacing the keyboardLong screws CHAPTER 3 Replacing notebook componentsThe keyboard cable is correctly oriented if it is not twisted 10 Replace the screws removed in Step CHAPTER 3 Replacing notebook components1 Complete the steps in “Preparing the notebook” on page Replacing the inverterCHAPTER 3 Replacing notebook components 5 Remove the screws from the front of the LCD panel assembly6 Carefully separate the front and back of the LCD panel assembly 7 Remove the screws connecting the inverter to the LCD panel lid12 Replace the LCD panel assembly screws removed in Step 1 Complete the steps in “Preparing the notebook” on page Replacing the webcamCHAPTER 3 Replacing notebook components 7 Disconnect the webcam cable from the webcam 5 Remove the screws from the front of the LCD panel assembly6 Carefully separate the front and back of the LCD panel assembly CHAPTER 3 Replacing notebook components 9 Remove the old webcam 10 Install the new webcam1 Complete the steps in “Preparing the notebook” on page Replacing the lid latchesCHAPTER 3 Replacing notebook components 5 Remove the screws from the front of the LCD panel assembly6 Carefully separate the front and back of the LCD panel assembly 8 Remove the old lid latches 9 Install the new lid latches 1 Complete the steps in “Preparing the notebook” on page Replacing the LCD assemblyCHAPTER 3 Replacing notebook components The LCD video cable connector is fragile CHAPTER 3 Replacing notebook components 11 Lift the LCD panel assembly up and away from the notebookPage 1 Complete the steps in “Preparing the notebook” on page Replacing the LCD panelCHAPTER 3 Replacing notebook components 8 Carefully separate the front and back of the LCD panel assembly 6 Remove the rubber inserts from the front of the LCD panel assembly7 Remove the screws from the front of the LCD panel assembly Magnet bracket and magnet CHAPTER 3 Replacing notebook components9 Remove the screws that secure the LCD panel to the LCD panel lid 25 Turn the notebook over so the bottom is facing up 20 Replace the LCD panel assembly screws removed in Step21 Replace the rubber inserts removed in Step 1 Complete the steps in “Preparing the notebook” on page Replacing the LCD panel hinges and bracketCHAPTER 3 Replacing notebook components 8 Carefully separate the front and back of the LCD panel assembly 6 Remove the rubber inserts from the front of the LCD panel assembly7 Remove the screws from the front of the LCD panel assembly CHAPTER 3 Replacing notebook components Magnet bracket and magnet 22 Make sure that the magnet has remained in the magnet bracket1 Complete the steps in “Preparing the notebook” on page Replacing the LCD assembly lidCHAPTER 3 Replacing notebook components 19 Turn the notebook over so the bottom is facing up 1 Complete the steps in “Preparing the notebook” on page Replacing the palm restCHAPTER 3 Replacing notebook components 10 Turn the notebook over so the top is facing up 8 Turn the notebook over so the bottom is facing up9 Remove the screws from the bottom of the notebook Small screws CHAPTER 3 Replacing notebook components22 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 1 Complete the steps in “Preparing the notebook” on page Replacing the touchpad boardCHAPTER 3 Replacing notebook components 10 Remove any tape on top of the cable 9 Remove the screws from the touchpad board bracketThe touchpad cable is correctly oriented if the blue side is showing CHAPTER 3 Replacing notebook components22 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.11 wireless card” on page 1 Complete the steps in “Preparing the notebook” on page Replacing the touchpad button boardCHAPTER 3 Replacing notebook components Page CHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the fingerprint reader9 Release from the latches and remove the fingerprint reader from the palm rest 1 Complete the steps in “Preparing the notebook” on page Replacing the Bluetooth moduleCHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the modem10 Lift the modem off of the system board CHAPTER 3 Replacing notebook components8 Remove the screws securing the modem to the system board 11 Install the new modem on the system board 1 Complete the steps in “Preparing the notebook” on page Replacing the speakersCHAPTER 3 Replacing notebook components 10 Lift the old speakers from the notebook 8 Disconnect the old speaker cable from the system board9 Remove the speaker screws CHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the system board and VGA cooling assemblyCHAPTER 3 Replacing notebook components 12 Unplug the Bluetooth module from the system board one connector15 Remove the modem cable from the system board retaining clips 19 Remove the system board screws CHAPTER 3 Replacing notebook components17 Unplug the fans from the system board 18 Remove the EMI shield screws. Then remove the EMI shield20 Carefully remove the system board 21 Disconnect the VGA cooling assembly cable from the system boardCHAPTER 3 Replacing notebook components 25 Replace the VGA cooling assembly on the new system board33 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 1 Complete the steps in “Preparing the notebook” on page Replacing the modem jack/USB boardCHAPTER 3 Replacing notebook components 12 Remove the modem jack/USB board screw CHAPTER 3 Replacing notebook components 1 Complete the steps in “Preparing the notebook” on page Replacing the fans11 Remove the fan screws 12 Lift the old fan from the system 16 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page CHAPTER 3 Replacing notebook components Phoenix BIOS beep codes Symptom-to-FRU error messages TroubleshootingDiagnosing problems System test procedures Power-On Self-Test POST error message Index of error messagesSymptoms Verified Diagnosing problemsSystem test procedures Testing the optical driveDo not replace a non-defective FRU Testing the keyboard or auxiliary input deviceTesting the memory Testing the power system“Check the power adapter” on page “Check the battery pack” on page Check the power adapterCheck the battery pack CHAPTER 4 TroubleshootingIf the symptom is not listed, see “Undetermined problems” on page Power-On Self-Test POST error messageTesting the touchpad CHAPTER 4 Troubleshooting Index of error messagesError codes Error messagesFRU/Action Sequence Error Messagesthe power system” on page No-beep error messagesCHAPTER 4 Troubleshooting POST Routine Description Phoenix BIOS beep codesCode Beeps1-3-4-3 CHAPTER 4 TroubleshootingConfigure advanced cache registers Install CD ROM for boot CHAPTER 4 TroubleshootingCode CodeBeeps POST Routine DescriptionCHAPTER 4 Troubleshooting Symptom-to-FRU error messagesPower Memory Power managementSound ExpressCardPress Fn+F4 repeatedly to switch between LCD, external display, and DevicesCHAPTER 4 Troubleshooting Keyboard and touchpad Intermittent problemsUndetermined problems Non-Acer devices Printer, mouse, and other external devices CHAPTER 4 TroubleshootingCHAPTER5 Connector locationsSystem board top connectors System board bottom connectors CHAPTER 5 Connector locations System board top connectorsSystem board bottom connectors CHAPTER 5 Connector locations FRU Field-Replaceable Unit list Introduction Exploded diagram FRU listCHAPTER6 CHAPTER 6 FRU Field-Replaceable Unit list IntroductionNotebook chassis Exploded diagramCHAPTER 6 FRU Field-Replaceable Unit list FRU listCategory CHAPTER 6 FRU Field-Replaceable Unit list Category OEM Part No CHAPTER 6 FRU Field-Replaceable Unit listCategory CHAPTER 6 FRU Field-Replaceable Unit list Category HDD 500GB 5400RPM WD SATA WD5000BEVT-22ZAT0 CHAPTER 6 FRU Field-Replaceable Unit listHDD 250GB 5400RPM SATA WD WD2500BEVT-22ZCT0 HDD 320GB 5400RPM SATA WD WD3200BEVT-22ZCT0Category CHAPTER 6 FRU Field-Replaceable Unit list Category CHAPTER 6 FRU Field-Replaceable Unit list Category CHAPTER 6 FRU Field-Replaceable Unit list APPENDIXA Model definition and configurationAPPENDIX A Model definition and configuration Introduction Microsoft Windows Vista Environment Test APPENDIXBTest compatible components APPENDIX B Test compatible components Microsoft Windows Vista Environment TestIntroduction Headphone/Microphone Port Test APPENDIX B Test compatible components Bluetooth Cell Phone/HeadsetOnline support information APPENDIXCAPPENDIX C Online support information Index Page Page Index Page MAN P-79 SVC GDE R1 06/09