Brother MFC-9870 manual Troubleshooting, Error Messages

C15H A P T E R F I F T E E N115

Troubleshooting and Maintenance

Troubleshooting

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

ERROR MESSAGES

ERROR MESSAGE	CAUSE	ACTION
CHANGE DRUM SOON	The drum unit is near the end of its life.	If you have a print quality problem,
		replace the drum unit with a new one.
	The drum counter was not reset.	1. Open the front cover and press Clear.
		2. Press 1 to reset.
CHECK PAPER	The machine is out of paper or paper is not	Refill the paper or remove the paper
CHECK PAPER #1	properly loaded in the paper cassette.	and load it again.
CHECK PAPER #2
CHECK CASSETTE	MFC cassette is not installed properly.	Install cassette properly.
CHECK SCAN	The scanner lock is locked.	Release the scanner lock lever and press
LOCK		Stop. If you see MACHINE ERROR
		AF (or AE), stop operation and contact
		your Brother dealer for service.
COMM. ERROR	Poor phone line quality caused	Try the call again. If problem continues,
	communication error.	call Telephone Company to check your
		phone line.
CONNECTION FAIL	You tried to poll a fax machine that is not in	Verify the other party’s polling setup.
	Polled Waiting mode.
COOLING DOWN	The temperature of the drum unit or toner	You must wait 20 minutes for it to cool.
	cartridge is too hot. The machine will pause
	its current print job and go into cooling
	down mode. During the cooling down
	mode, you will hear the cooling fan running
	while the display on the machine shows
	COOLING DOWN.