Brother MFC-9870 manual DOS Setup Printing Difficulties

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 123

DIFFICULTY	SUGGESTIONS
Software Difficulties
“Unable to write to LPT1” or “LPT1	1.	Make sure the MFC is on (plugged into the AC outlet) and that
already in use” Error Message		it is connected directly to the computer using the bundled
appears.		IEEE-1284 bi-directional parallel cable. The cable must not go
		through another peripheral device (such as a Zip Drive,
“MFC is Busy” or		External CD-ROM Drive, or Switch box).
“MFC Connect	2.	Make sure the MFC is not displaying an error message on the
Failure” Error		LCD Display.
Message appears.	3.	Make sure no other device drivers, which also communicate
		through the parallel port, are running automatically when you
		boot up the computer (such as, drivers for Zip Drives, External
		CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=
		command lines in the win.ini file or the Statup Group)
	4.	Check with you computer manufacturer to confirm that the
		computer’s parallel port settings in the BIOS are set to support a
		bi-directional machine; i.e. (Parallel Port Mode – ECP)
Cannot perform ‘2 in 1’ printing.	Check if the paper size setting in the application and in the printer driver
	are the same.
Cannot print when using Adobe	Try to reduce the printing resolution.
Illustrator.
When using ATM fonts, some	If you are using Windows® 95/98, select ‘Printer Settings’ from the ‘Start’
characters are missing or some	menu. Open‘Brother MFC-9870’ properties. Click ‘Spool Setting’ on the
are printed in the same place.	characters ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’.
DOS Setup Printing Difficulties
I cannot print from my application	Check that the DOS application software interface settings match those
software.	of your printer: for example, if you are using a parallel printer cable, you
	would probably set your DOS software printer port to LPT1. Check for
	an error message on the LCD.
The machine prints, but it prints	This is an indication that your application printer emulation setting and
incorrect information. Sometimes it	the machine’s printer emulation do not match. Check your application
prints a couple of characters and	software to make sure you selected the correct printer driver.
then ejects the page, etc.
The machine prints the part of my	This is comon problem first with database software and part of
document but does not print the last	spreadsheet software when they are not correctly set up. The data has
page (The LCD shows REMAINED	been sent to the printer but the printer did not receive the Page Eject
DATA).	command. Press FF/Cont to eject the page. Then ask your software
	supplier how to add a Page Eject (or Form Feed) command to the end of
	your print job.
Paper Handling Difficulties
The machine does not load paper. The	The paper cassette may be out of paper or not properly installed. If it is
LCD shows CHECK PAPER or	empty, load a new stack of paper into the cassette. If there is paper in
PRINTER JAM	the paper cassette, make sure it is straight. If the paper is curled, you
	should straighten it. Sometimes it is helpful to remove the paper, turn
	the stack over and put it back into the paper cassette. Reduce the
	amount of paper in the paper cassette, then try again. Check the manual
	feed mode is not selected in the printer driver .
The machine does not load paper from	Reinsert the paper firmly, one sheet at a time.
the manual feed slot.	Make sure that manual feed mode is selected in the printer driver.
How can I clear paper jams?	See “Printer Jams”.