Troubleshooting a N D M a I N T E N a N C E | Brother MFC-9870

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 131

WARNING

Remove the drum unit and toner cartridge assembly. Leave the toner cartridge installed in the drum unit.

6Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag completely.

7Close the front cover. Put the front output bin extension into position.

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Brother MFC-9870 manual Troubleshooting a N D M a I N T E N a N C E

Contents

MFC-9870 Pan European Approvals Information Installation ChapterInitial Setup Chapter Setup Receive Chapter Table of Contents Cover Page for Next Fax Only Iii Installing the Maintenance Utility on MS-DOS Before You Install Multi-Function Link Unimessage ProUsing a USB Cable to Connect Brother MFC to a PC Connecting Brother MFC to a PC Using a Parallel Cable Remote Printer Console Main Program 115 Introduction UsingThis ManualFinding Information About Fax Machines Symbols Used In This ManualFax Tones and Handshake ECM Error Correction Mode Help MFC-9870 Control Panel Overview Contrast A P T E R O N E Packing List MFC Setup Connections Choosing a Location Release the scanner lock lever Install the Drum Unit Assembly With Toner Cartridge Assembly Loading Paper in Multi-purpose Paper Cassette Acceptable Paper Manual Feed Slot Connect the power cord Connect the telephone line cord Setting Up the Machine Multi-Line Connections PABXs If you are installing the MFC to work with a Pabx Using Extension Telephones Sequence Connecting an External Telephone Answering Device TADConnections Outgoing Message OGM of External TAD Connecting an External Telephone FAX Printer Function ModeOn-Screen Programming User-Friendly Programming Fax Functions Function Selection Table Setup Send Remaining Jobs Printer Functions LAN Menu Functions With optional LAN Board only Diallingtone Select & SET Diallingpulse Setting the Dialling Mode Tone/PulseSetting the Date and Time Getting Started Timexxxx Enter & SET Setting the Station IDMonthxx Enter & SET Dayxx Enter & SET TEL Enter & SET FAX Enter & SETName Enter & SET Making Corrections Special Characters and SymbolsEntering Text Inserting Spaces Pbxoff Select & SET Setting the Beeper VolumeSetting Pabx Pabx and Transfer To Summer Time ? Select & SET Setting the Clock ChangeSleep Mode Power Save Memory Security Setting the Speaker VolumeSetting the Ring Volume Memory Storage Setting Up Memory Security for the First Time Using Memory Security Switching Memory Security on Changing the Memory Security PasswordOLD Passwdxxxx Enter & SET Printing a Fax from Memory Switching OFF Memory Security BeforeYou Begin Sending Faxes Using Multiple SettingsAccepted Next ADF Automatic Document Feeder Faxing from the Document Feeder Scan Fax Faxing from the Glass PlattenOnline Setnext Startto Dial Contrast Resolution Real Time TX Dual AccessAutomatic Transmission Real Time Transmission Composing an Electronic Cover Basic Sending OperationsPlease Call Urgent Confidential Always Send Cover Cover Page for Next Fax OnlyCoverpageoff Coverpageon Coverpage Note Using a Printed CoverCover Page Message Composing Your Own Comments Advanced Sending Operations Overseas ModeDelayed Transmission Timer Overseas Mode Batch Txon Select & SET Multiple Resolution TransmissionSetup for Polling Transmit Delayed Batch Transmission Setup for Polling Transmit with Secure Code Cancelling a Job While Scanning the DocumentChecking Job Status Remaining Jobs Cancelling a Scheduled Job in Memory Basic Receiving Operations Setup Receive Fax Detect with an ExternalTelephone Setting or Changing the Answer ModeSetting the Ring Delay Answer Mode If the Memory Reception function is on at this time… Printing a Reduced Incoming DocumentReception into Memory Reduction If the Memory Reception function is OFF at this time… Setting the Print DensityToner Save MEM.RECEIVE Operation from an External or Extension Telephone Setting Lower TrayAdvanced Receiving Operations Lower Tray With Optional Cassette Only ACT.CODE*51 Enter & SET Printing a Fax from MemoryChanging Remote Codes Remote ACT.ON Select & SET Set the BT Call Sign Only with your external phone BT Call Sign For U.K. Only Polling Setup for Polling ReceiveSecure Polling Setup Delayed Polling Receive Setup for Polling Receive with Secure CodeEnter FAX NO. then Press Start Accepted Sequential PollingDialing #XX PC Interface Setting PC Interface Mode A P T E R S I Storing Numbers for Easy Dialling Quick-Dial NumbersStoring One Touch Dial Numbers SPEED-DIAL? # Enter & SET Storing Speed Dial Numbers Changing One Touch and Speed Dial Numbers Setting Groups for Broadcasting01BROTHER 1.CHANGE 2.QUIT Select ONE-TOUCH Setup Groupgo Enter & SET Speed Dialling Dialling OptionsSearching the Telephone Index One Touch Dialling Chain Dialling Fax Redial Press Broadcast Broadcasting A P T E R S E V E N Erase ALL DOC? 1.YES 2.NO Setting Fax StorageRemote Fax Options FAX Storageoff Select & SET FAX Fwdon Select & SET Changing the Remote Access CodeFax Forwarding Programming a Fax Forwarding Number Long beep--Fax messages No long beep--No messages UsingYour Remote Access CodeRemote Commands Remote Retrieval Fax messages--Press1 Turn Fax Storage ON--Press6EXT.TEL/TAD--Press1 Retrieving Fax Messages Retrieving the Memory Status List Changing the Fax Forwarding Number Printing Reports MFC Settings and JournalTEL.INDEX System Setup Memory Status Order Form Setup RECEIVE, Setup SEND, Print REPORTS, Remote FAX OPT Transmission Verification Xmit Report To Print a Report Order Form Journal PeriodJournal Period A P T E R N I N E Copying One UsingYour Machine as a CopierMaking Copies Basic Copy Operations Sorting Multiple Copies Using the ADF Stacking Multiple Copies Using the ADF Memory Full P.01 Copy to Copy Stop to Abort IfYou Get a Memory Full Message DOC Typeauto Select & SET Copy Options -Temporary SettingsUsing the Contrast Key Using the Document Type Key Special Copy Options Making Enlarged or Reduced Copies4in1 Optionssort Select & SET 2in1 Poster Using Brother MFC withYour PC Setting Up Machine Computer to Work Together Computer Requirements BeforeYou Install Multi-Function Link Unimessage Pro Using Windows 98 Only Installing Brother Software Using a USB Cable Select Specify a location and click Next A P T E R E L E V E N Select Specify a location and click Next A P T E R E L E V E N Page A P T E R E L E V E N Software/Drivers Software for your MFC-9870 Connecting Brother MFC to a PC Using a Parallel Cable Installing the Software/Drivers under Windows HP LaserJet Installing the Maintenance Utility on MS-DOSHow to Use the MFC withYour DOS Application Software HP LaserJet IIP Printer Status Monitor Program Installing the Remote Printer ConsoleWhat Does the Remote Printer Console Do? Remote Printer Console Main Program Running the Remote Printer Console Main Program Alternate Printer Emulation Support Using Machine As a PrinterSpecial Printing Features Windows Printing Bi-directional Parallel Interface Printing FromYour PCPaper Cassette Two-Sided Printing Manual Duplexing Loading more than One Sheet of Paper Loading One Sheet of PaperManual Feed Press FF/CONT Printing on Envelops,Thicker Paper and Card Stock Face Down Output Bin Simultaneous Printing/Faxing FF/Cont Key Test/Reset KeyPrinter Operation Keys On/Off Line Key Printing the Internal Font List Printing the Print Configuration ListRestoring Factory Default Settings Printer Menu Functions SET 2.QUIT Acceptable Paper H a P T E R T W E L V E For the Printer and Fax Sending Optional AccessoriesMemory Board Optional Memory for the Printer & Fax Operations Network LAN Board Optional PaperTray Information Important Safety Instructions H a P T E R F O U R T E E N Atención IEC 825 Specification Disconnect device For Your SafetyRadio Interference For 220-240 V Model Only IEC 825 Laser Class Error Messages Troubleshooting H a P T E R F I F T E E N Document Jam in the Top of the ADF Unit Document Jams and Paper JamsDocument Jam inside the ADF Unit Printer Jam HOT! HOT Paper is Jammed near the Drum Unit Paper is Jammed in the Multi-purpose Paper Cassette Paper is Jammed in the Fuser Unit Difficulty Suggestions IfYou Are Having Difficulty withYour MFC Copy Quality Difficulties DOS Setup Printing Difficulties Print Quality Difficulties Drum SOON, replace the drum unit with a new one Bi-directional Parallel Ports nibble and byte modes Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660 HP LaserJet series II, IID, IIP, IIP+, III, Iiid or Iiip Lexmark WinWriter HP LaserJet 4 PlusNEC SuperScript 610/660 Epson ActionLaser 1100 Graphics or Text is Missing when the Document is Printed Packing and Shipping the MFC Troubleshooting a N D M a I N T E N a N C E H a P T E R F I F T E E N Cleaning the Scanner Regular Maintenance HOT Cleaning the Printer Cleaning the Drum Unit Replacing the Toner Cartridge Toner Empty Indicator Steps for Replacing Toner Cartridge H a P T E R F I F T E E N Drum Unit Toner Cartridge Drum Life Remaining ###% Drum Life Considerations forYour Brother Fax Machine Counter Replacing the Drum Unit Lock Lever Replace DRUM? 1.YES 2.NO H a P T E R F I F T E E N Fax Specifications Specifications Printer Specifications Electrical and Environment Resident Fonts Parallel Interface Specifications HP mode Symbol Sets/Character Sets H a P T E R S I X T E E N Automatic Fax Transmission Sending a fax Glossary L O S S a R Y O S S a R Y L O S S a R Y Index 152 Simultaneous Printing/Faxing 104 N D E Description Model Name 160 Declaration of Conformity UK/IRE