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HP C309a manual Network troubleshooting, Solution 6 Load paper in the input tray

Models: C309a

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Chapter 4

If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 4: Check the connection between the product and computer

Solution: Check the connection between the product and computer.

Cause: The product and computer were not communicating with each other. If this did not solve the issue, try the next solution.

Solution 5: Check that the ink cartridges are installed properly and have ink

Solution: Check that the ink cartridges are installed properly and have ink.

Cause: There might have been a problem with one or more of the ink cartridges. If this did not solve the issue, try the next solution.

Solution 6: Load paper in the input tray

Solution: Load paper in the input tray.

Cause: The product might have been out of paper.

Network troubleshooting

If you are encountering issues using your HP Photosmart over a network, try the following steps in the order listed:

1.Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network communication issue.

2.For wireless networking issues, run the Wireless Network Test from the product control panel. a. Press Setup.

b. Press the down arrow button until Network is highlighted, and then press OK.

c. Press the down arrow button until Wireless Network Test is highlighted, and then press OK.

The Wireless Network Test prints.

If a problem is detected, the printed test report will include recommendations that might help solve the problem. If you need to change the network settings on your product or have never run the Wireless Setup Wizard, do so now.

Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Wireless Setup Wizard link.

3.If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.

NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.

To run the Network Diagnostic tool

▲In the Solution Center, click Settings, click Other Settings, and then click Network Toolbox. On the Utilities tab, click Run Network Diagnostics.

If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:

1.Make sure that the computer is connected to your network

2.Make sure that the product is connected to your network

3.Check to see if the firewall software is blocking communication

4.Make sure the product is online and ready

5.Make sure the HP Device Discovery software is running

52 Troubleshooting and support

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HP C309a manual Network troubleshooting, Solution 6 Load paper in the input tray, Wireless Network Test prints
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C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.