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HP C309a manual Make sure the product is online and ready, Network Status

Models: C309a

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Troubleshooting

Chapter 4

c. Press the down arrow button until View Network Settings is highlighted, and then press

OK.

d. Press the down arrow button until Print Network Configuration Page is highlighted, and then press OK.

This prints the Network Configuration Page.

and support

Network Status

URL

•If the Network Status is Ready, the product is actively connected to a network.

•If the Network Status is Offline, the product is not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of the Network Troubleshooting section) and follow any recommendations.

The URL shown here is the network address assigned to the product by your router. You will need this address for step 2.

B:Check to see if you can access the HP Photosmart Premium Fax C309 series home page

After you establish that the computer and the HP Photosmart both have active connections to a network, you can verify if they are on the same network by accessing the HP Photosmart Premium Fax C309 series home page. (The home page is a Web page that resides within the HP Photosmart.)

To access the HP Photosmart Premium Fax C309 series home page

▲On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer.) In the Address box, type the URL of the product as it was shown on the Network Configuration Page (for example, http://192.168.1.101.)

The HP Photosmart Premium Fax C309 series home page should appear.

NOTE: If you are using a proxy server in your browser, you might need to disable it to access the Embedded Web Server.

If you can access the HP Photosmart Premium Fax C309 series home page, try using the product over the network (such as to scan or print) to see if your network setup was successful.

If you cannot access the HP Photosmart Premium Fax C309 series home page or are still having problems using the product over the network, continue to the next section regarding firewalls.

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the HP Photosmart Premium Fax C309 series home page and are sure both the computer and HP Photosmart Premium Fax C309 series have active connections to the same network, the firewall security software might be blocking communication. Turn off any firewall security software running on your computer and then try to access the HP Photosmart Premium Fax C309 series home page again. If you can access the home page, try using the HP Photosmart Premium Fax C309 series (for printing or scanning).

If you are able to access the home page and use your HP Photosmart Premium Fax C309 series with the firewall turned off, you will need to reconfigure your firewall settings to allow the computer and HP Photosmart Premium Fax C309 series to communicate with each other over the network. For more information, see “Configure your firewall to work with HP products” on page 10.

If you are able to access the HP Photosmart Premium Fax C309 series home page but are still unable to use the HP Photosmart Premium Fax C309 series even with the firewall turned off, continue to steps 4 and 5.

Step 4: Make sure the product is online and ready

If you have the HP Photosmart Software installed, you can check the product status from your computer to see if the product is paused or offline, preventing you from using it.

54 Troubleshooting and support

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HP C309a manual Make sure the product is online and ready, Network Status
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C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.