Step 1: Make sure that the computer is connected to your network

To check a wired (Ethernet) connection

▲Where the Ethernet cable from the router connects to your computer, check to see if the indicator lights are on. Usually there are two indicator lights, one that is on and another that blinks.

If you do not see any lights, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router or your computer.

To check a wireless connection

1.Make sure that the wireless radio on your computer is turned on.

2.If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network.

a. Depending on your operating system:

•Windows XP: Click Start, point to Control Panel, point to Network Connections, and then select View/Details.

OR

Windows XP: Click Start, point to Settings, point to Control Panel, point to Network Connections, and then select View/Details.

•Windows Vista: Click Start, point to Control Panel, point to Network Connections, and then click View Network Status and Tasks.

Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of your computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should change to Connected.

If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.

If you are able to access the Internet, you can also access the HP Network Assistant at

www.hp.com/sbso/wireless/tools-setup for help in setting up a network.

Troubleshooting and support

Step 2: Make sure that the HP Photosmart is connected to your network

If your product is not connected to the same network as your computer, you will not be able to use the product over the network. Follow the steps described in this section to find out if your product is actively connected to the correct network.

A:Make sure the product is on the network

To see if the product is connected to the network:

▲ If the product is connected to a wired (Ethernet) network, check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the product. The lights indicate the following:

•Top light: If the light is lit solid green, the product is connected to the network, and communications have been established. If the light is off, there is no network connection.

•Bottom light: If the yellow light flashes, data is being sent or received by the product over the network.

▲If the product is connected to a wireless network, print the product Network Configuration Page, and then check the Network Status and URL.

To print the Network Configuration Page a. Press Setup.

b. Press the down arrow button until Network is highlighted, and then press OK.

Network troubleshooting

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HP C309a manual Make sure that the computer is connected to your network, Make sure the product is on the network
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C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.
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