HP C309a manual Solution 4 Check the receiving fax machine for problems

Cause: The product might have been dialing too fast or too soon.

If this did not solve the issue, try the next solution.

Solution 4: Check the receiving fax machine for problems

Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

Cause: The receiving fax machine was having problems.

The product is having problems sending a manual fax

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Ensure that the receiving fax machine can receive a manual fax

•Solution 2: Connect the telephone to the correct port

•Solution 3: Start sending the fax within 3 seconds of hearing fax tones

•Solution 4: Lower the fax speed

Solution 1: Ensure that the receiving fax machine can receive a manual fax

Solution: Check with the recipient to see if their fax machine can receive faxes manually.

Cause: The recipient's fax machine does not support manual faxing. If this did not solve the issue, try the next solution.

Troubleshooting and support

Solution 2: Connect the telephone to the correct port

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as shown below.

Fax troubleshooting 63