Samsung HT-C6900W user manual Symptom, Check/Remedy, English, the files

Symptom	Check/Remedy
PC Share Manager function
I can see folders shared through the	• Since it shows only files corresponding to the Image, Music, and Movie
PC Share Manager, but I cannot see	categories, files that do not correspond to these categories may not be
the files.	displayed.
AllShare function
Video is played intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the network is not
	overloaded.
	• Wireless connection between the server and the product is unstable.
	Check the connection.
AllShare connection between TV	• IP address under the same subnetwork should be unique, otherwise IP
and PC is unstable.	collision can results in such a phenomenon.
	• Check if you have a firewall enabled.
	If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-LIVE	• Check whether the network connection is successful or not by using Network
server.	Test menu. (See page 44)
	• Check whether the USB memory device is connected with product or not.
	• The memory device must have at least 1GB of free space to accommodate the
	BD-LIVE service.
	You can check the available size in BD Data Management. (See page 39)
	• Please check whether the BD-LIVE Internet Connection menu is set to Allow
	(All).
	• If all above fails, contact the contents provider or update the latest firmware.
When using the BD-LIVE service,	• The memory device must have at least 1GB of free space to accommodate the
an error occurs.	BD-LIVE service.
	You can check the available size in BD Data Management. (See page 39)

✎NOTE

When the factory default settings are restored, all the user data stored in the BD data will be deleted.

06 Other information

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